That is not done right. You are correct, there are ways to cut glass tile correctly. I am sure the installer tried his best, but he clearly did not have the proper tools to cut glass tile because you can get a clean cut with the right equipment. I would call and ask them to fix it.

Fail. 100% redo.

I would not accept it.

It’s a re-do. But don’t use your GC. They are not going to do it better the second time. Hire someone yourself separately who just does tile installation. Glass tile like that is difficult to install unless you have both (a) a ton of experience and (b) the right equipment that has been maintained properly so that the cuts are correct.

I have posted so many times on this forum that people should never use a GC to install their backsplash, even if the GC is otherwise excellent. The backsplash should always be excluded from the GC’s Scope of Work, and the homeowner should hire someone later, after the kitchen is finished, to install the backsplash. You want someone who all they do is install tile. Get recommendations from the tile shop or Angie’s List.

Why accept a job that you are clearly inexperienced in doing? What good could come out if it?

So sorry. Very disappointing.

Thanks all for the insight

Also, with subway tile, I would have installed the electrical receptacles horizontally. Fits better in the design, less obtrusive, and would require fewer tile cuts around the receptacle. If you are going to re-do your backsplash, perhaps you can make this change as well. Not sure if you can at this point, but thought I’d mention it.

Those are pretty wide grout lines with glass tile...

What type of special equipment should be used for glass tile installation? I’m asking so that I can ask my installer if he has what it takes. He says he has experience with installing glass tile but doesn’t seem super confident. I figure if he doesn’t have a few of the important basic tools, I need to ask more questions or switch to a plain subway tile to avoid disappointment. The glass would be stunning but I’m ready to switch to ceramic if needed.

The right tile cutters- ones made for glass. There are glass cutting tool kits, handheld cutters, and larger ones that glide the blade straight.

Glass cutting kits, handheld cutters, and larger glass tile cutters that guide the blade straight. Some tile guys just use whatever they have available for ceramic or stone tile. They should be using tools made for glass.

He does have the glass blade however I'm leaning toward a ceramic matte now because the area with the most cuts is the area with the most sun/window (bumpout) and at the sink...so an area I will be looking at every day. Originally I bought tranluscent grout but there is not a "clear" option for caulking at the inside corners or where it meets the quartzite counters. I really appreciate you taking the time to share that info.

Pure Ivory glass tile from F&D is what I was considering.

Don't do F&D seconds tile anywhere.

I would think about going with a local tile vendor if you can - they tend to carry lines that don't cause them or the pros any headaches (plus if something happens with tile purchased online, you're more on your own) - if you purchase online, I would make sure to go through all the tiles ahead of time and pull out any that have imperfections (often the tile guy doesn't do this and it causes problems down the line)