Dadoes should be along directly ...he’s our resident expert. You can take what he says to the bank. I’ve read a lot of posts about people being unhappy with this washer. If you go over to the laundry room forum you can do a search and find posts about it

MiMi, thanks for the reply. Oh no, many people are unhappy with the Bravos? We went with it because of the Made in USA label and it was also one of the only top loaders with impellers they had in stock. Off to the laundry forum...

Let’s hope your problem can be figured out and you love it!

The machine also spins (or should) during the Rinse period, not only toward the end when the Spin light is on. There's no mechanical difference on spin during a Spin Only selection or during a full cycle. This is the type of problem that requires direct observation of the machine's functioning to confirm what it is and is not doing regards to what it should and should not be doing. There is also a diagnostic mode to manually/selectively perform all the various functions and read any recorded malfunction codes.

I would first call the selling dealer to report the problem. You could ask that they replace the machine with another, although they are under no obligation to do that. They (and Maytag) do have a warranty obligation to service/repair the malfunctioning machine that's only a few days old.

dadoes, thank you. I just don't understand why the spin and drain gets the clothes dry when done manually after the wash cycle, but not during the wash cycle. At any rate, we can't test today because the laundry water valves sprung leaks and we got up to a flooded garage. Plumber tomorrow, and then more machine troubleshooting.

wdccruise, yes, I used three different settings for 3 different loads, bulky/sheets, deep water, and normal. All with the same results. It looks like bulky/sheet is low spin speed, so that may account for the excess water at the end of that cycle. But deep water and normal are supposed to be high spin speed and were also completely water-logged at the end of the wash cycle.

We have never had a washer where you had to run an extra spin cycle after cycle completion and I am just trying to find out if we bought a lemon or if this is normal for this particular washer. If it is, I don't want it because I just want to start a load and forget about it until it's time to put in the dryer.

There's not all that much difference between high and low spin speeds so that wouldn't account for the items being dripping wet at the end of *any* cycle regardless of the speed.

What you are experiencing absolutely is not normal. There is a problem that calls for correction.

Have spent (off and on) all day trying to contact Maytag customer service. Wait times ranged from 25 mins to 48 mins. I guess many, many people are having problems with their products. Found out we have 30 days to return the washing machine to Lowe's, so after doing even more research and reading all the problems people are having with the Bravos, that's what we are going to do.

Update! We went back to check which washing machines were in stock at Lowe's and Home Depot and our one local appliance store and found out everything suitable was out of stock everywhere and would take upwards of 4 weeks for delivery, some of them not until October.

So, instead of returning the machine I arranged for warranty repair through Maytag. A repairman came out, determined that the capacitor was defective and replaced it. So far, so good, no more problems. I love the large capacity, I can wash more in each cycle and laundry seems to get a lot cleaner than the front loader.

I am still really nervous reading about what problems other people have had with this machine. We still have 11 months of warranty left, I hope if anything else is going to break down, it will do so within that time period.

Failed capacitors are a common repair on these machines and can impair agitation performance (it keeps running one direction instead of oscillating back-and-forth) and/or spin performance. A percentage of any part may come up as factory-defective.