Honeywell thermostat DST adjustment - not in manual
I have a new Honeywell thermostat that we installed back in January, I believe, and it was fine until DST started. I believe I have the 9000 series:
This photo was taken at 12:08PM, instead of 11:09am, and I had to contact customer support to figure out how to adjust for DST. Here's a transcript of our chat yesterday:
Honeywell: Thank you for contacting Honeywell Home Technical Support. My name is Joseph A "Joe". How can I assist you today?
Me: My thermostat does not adjust for DST, and when I press current time to access time settings, nothing happens.
Honeywell: Hi there. I'll be happy to assist you. Please confirm your primary email, and phone number.
Me: Street # + Street, Cathedral City, CA 92234, etc.
Honeywell: Are you connected to the TCC App as well?
Me: I am connected to the App also, on my phone and laptop
Honeywell: What does your icon look like on your phone?
Me: 72° in white with red background
Honeywell: Thank you.
Honeywell: Please remove your thermostat from the wall and provide me the "product id", "MAC ID", "CRC" and 'date code", A 4-digit numeric number near the model number, or serial number, from the back of your thermostat.
Me: RTH###VVF 1004, MAC ID B##CA##DBB##, CRC: BCA#, date code might be 1930 or 1004,
Me: Note: the "VV" might actually be W - it is impossible to tell from the way it is printed.
Honeywell: Thank you.
Honeywell: Understood.
Honeywell: Where are you adjusting your DST from, or looking?
Me: I am unable to access any options to change the time at all from the thermostat. I tried pressing the current time on the main screen, and nothing happened.
Honeywell: On a Wi-Fi device it is going to be tied to the internet and your App.
Me: I cannot access any way to change the time on my phone or laptop.
Honeywell: You will want to use your laptop and login through a browser. Let me know when you are there.
Me: OK, I am there.
Honeywell: Just a moment
Honeywell: Click on Control Center, where you can see your locations. On the far right select the gear/Settings.
Honeywell: Check your Time Zone and whether DST is checked.
Me: Thank you. I did not see this option before.
Me: It now has the correct time.
I am posting this for others who may have this problem. Evidently a lot of people are, and I told them that they need to update their on-line user manual, as it has incorrect information.
Comments (6)
Lars
4 years agolast modified: 4 years agoRelated Discussions
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Stax
4 years agoLars
4 years agoLars
4 years ago
Stax