I believe it was reconnected but that is something to check. Do you know if this is a common problem with these? I had a set of dish drawers for years (not the integrated panels) and loved them. Never had any issues or even one service call. They were just white in color and did not have the controls inside so this is a new feature for me. Decided to get the integrated panel model for a cleaner look.

It's a common-enough problem that F&P has a customer help FAQ that mentions it.
Integrated DishDrawer Knock to Pause / Unlock Not Working

and a short video (the background music has a beat that sounds like a knock but they want viewers to watch the fist tapping twice on the panel)
DishDrawer Dishwasher Knock to Pause Feature

The installation instructions for attachment of the knock sensor onto the front panel must be followed precisely. Presumably your installers have reviewed that accordingly.

I have a 16-1/2 yo unit, not integrated, so no direct experience with the knock feature.

Thank you dadoes. The installers service them as well (or so they say) and they have sent someone back out here twice now. I asked both times if the guy wanted to see the installation instructions and he said no. I have suggested on more than one occasion that they might want to contact their Fisher Paykel rep. and get some ideas or a referral to someone who is more familiar with these. The dishwasher was installed one month ago. It seems to take them about two weeks in between visits to figure out something else to try but they should be able to run diagnostics or troubleshoot this in a more efficient way.

My previous dish drawers never had one issue in the many years I had them but I decided to get a new set when I got new stainless appliances since my other dish drawers were white. I had them for a long long time. Love them. I decided on the integrated panel ones in order to make my range the focal point of the kitchen. Maybe I should have just gotten stainless with the controls on the outside.

Do you have the installations instructions? Perhaps check the details and compare how the knock sensor is mounted. Dismount the front panel(s) to investigate if you can handle that.

I may have to do that. I have a bad back and am having a particularly bad day with it. Usually happens with the weather changes. Once it feels a bit better I may try to tackle it. In the meantime, at least the dishwasher works. One of the reasons I like the dish drawers so much is because of my back. I don't have to bend over like with a regular dishwasher.

I appreciate you trying to help me with this.

What kind of dog is that?

He is a chocolate lab. He is 11 years old now and weighs 90 pounds. That picture was taken the day I first met him and picked him out (around 6 weeks old).

Just be prepared to replace the dish drawers. They're pieces of unreliable junk. I finally donated mine (in bad conscience) to Habitat ReStore and bought a functional dishwasher. Too many failures. My sister has one that has Never worked. F-P may be a great company if you live in New Zealand, but their US support sucks badly.

Ron Natalie,

I am sorry you had such a bad experience with your dish drawers. I hope you found something you like better. I have had a very different experience with them. I had my previous ones that I replaced for nearly 15 years and never had a service call on them. I only replaced them because they were white and I got new stainless steel appliances when I did some renovations to my kitchen. Otherwise I would have kept them. The new one is working great and the water softener feature is also great as it eliminates any spotting from slightly hard water. My previous ones did not have that feature. I like the dish drawers for many reasons but just to name a few: I live alone and can run the smaller loads without it seeming wasteful, I have a bad back and don't have to bend over to load and unload, I can alternate using them and keep clean dishes in the one I am not using (in a small kitchen this allows a little extra storage).

Having had no need to call upon them, I have not had any experience with FP service. Only time is recently, the toe kick was left out of my new one when it was shipped and I contacted FP and I had it here in 2 days so they were very responsive. I do think, however, that the place where I bought them this time is not that familiar with them and that is why I am having trouble getting this sensor thing installed properly. They did the install and also do service so they are the ones trying to get the sensor working. I realize this is the first time the knock to pause sensor feature has been used on the integrated panel model. It may turn out to be a design flaw, but hopefully I will have the same experience with this set of dish drawers that I had with my previous one.

Anyone with experience with the knock to pause sensors, I would love to hear from you.

" He is a chocolate lab. He is 11 years old now and weighs 90 pounds. That picture was taken the day I first met him and picked him out (around 6 weeks old)."

This is my now Nine Year Old Retired Racing Greyhound on her first day in my home at age four.

She had 147 Races at the Track in Tampa, FL. Her original owner follows her progress with me.

Looks like she made herself at home rather quickly. There are two retired racing greyhounds that live down the street from me. The owners walk them by my house all the time. They are much calmer and better behaved than my lab for sure. What is her name?

My four Granddaughters formed a committee and renamed her WILLOW.

Turns out Greyhounds are generally calm, require very little exercise, are extremely healthy and generally live to be 12-14 years old. Good dogs for Condos and Apartments and desperately in need of rescue after their racing career sputters to a close.