Windsor in mine and most every pro I am aware of's opinion an average at best product. Fit & finish, customer service, performance wise they have been lacking as long as I have known. Now they will on here and say they are different now and my experience has been in the past and yes this is true but I have not yet seen any pro come one and defend Windsor.

@millworkman - It's good to know you're always on duty :-) As always, our offer to give you a tour of our production facility, so you can rediscover Windsor, still stands. (We're serious about that! :-)

@Blake & Sons Architecture and Design, LLC - Windsor does have a strong and loyal following of building professionals and homeowners, even if they don't frequent Houzz. A few places you can witness this are on Instagram (@windsor_windows - check out the posts where we've been tagged) and Bestcompany.com.

Pinnacle clad is our top-of-the-line product, featuring premium wood construction, Cardinal LoE 366 glass, heavy-duty .050 extruded aluminum cladding, Super Spacer® technology and contemporary as well as traditional styling options.

Our parent company is Woodgrain Millwork, the largest manufacturer of mouldings and interior doors in the United States. Because of our relationship with Woodgrain, we are able to offer one of the best values in the industry. We have exceptional employees that take great pride in their work.

We strive to be easy to do business with, and our products have been installed in some of the most magnificent homes throughout North America.

Whatever you decide, we wish you the best on your project.

Following - OP did you end up going with Windsor and which ones? Thanks!

Some of Windsor windows in my home were rotting by 3 yrs-now 17 yrs later. Not single window is effective.

Hello Emily -

I've forwarded your concern onto our customer care department. Can you please give them a call so they can discuss your situation further? Please ask for Betty Deemer. She's expecting your call: 1-800-218-6186. Thanks!

Hey Windsor, I'm baffled by the comments on the Houzz site regarding your product. We are in the decision making phase, having narrowed it down between Marvin/Sierra Pacific H3/and Windsor Pinnacle.

We saw your product in the showroom, and the exterior color selection is spot on with what we're looking for. I SO WANT to move forward with your product- just wishing for more positive reviews from happy customers.

If we take the leap, we promise to give full reviews.

Hi @Brandi Holmes -

I encourage you to check out Instagram, where there are many, many homeowners and builders who have great praise for our products. This page shows all the photos where Windsor has been tagged. These are not curated by us, but are the unsolicited posts of others across the country.

In addition, BROSCO, a leading distributor of windows, doors and millwork in the northeast, has this to say about Windsor: https://youtu.be/T3yTeTt7fk0. Plus testimonials from prominent builders, Rod Cullum: https://youtu.be/49Y3cTbI2qY and Roger MacPherson: https://youtu.be/fXAEvlIbvCA. Lastly, our own testimonials page: https://windsorquality.com/

Best of luck on your project!

Thank you for your reply, I will certainly check out all that you have posted.

Im specifically interested if you know of any projects that feature matte charcoal- I haven’t seen a project yet in that finish (or even a sample) so it’s hard for us to move forward on this large project with product unseen.

@Brandi Holmes - I'd be happy to have a sample swatch (or swatches) sent to you - PM me on our page. Here are the photos I have, although color in photos can vary widely depending on the lighting. I believe the first house is matte black, the second is matte charcoal gray, and the third is matte black.

Thanks!

Truly appreciate your message. Our salesperson here in DFW had ordered a swatch to be delivered to us, which we received on Friday. the Matte Charcoal is lovely- really the color we're looking for. Don't suppose y'all have any Cyber Monday deals to push us over the edge, do ya??? :-)

@Brandi Holmes - Glad you love the color! We don't have a Cyber Monday deal to push you over the edge, but we do have a promotion on our matte finishes: Same price as our Standard paint color line through 12/31/2020. In addition, the 2604 matte color finishes are backed by a 20-year warranty. Sweet, right? Be sure to ask your dealer about it :-)

After norco, windsor is probably the second most common failed window that we are removing for replacement. Thats my answer to the original question.

Ugh. That’s disappointing

"Ugh. That’s disappointing"

So are Windsor Windows, no matter what the company states. You will not find one reputable pro that I am aware of who would recommend Window anything, period.

I was set on Windsor for our new
House, and that’s what we got. Pinnacle line. They are very pretty but boy, do they leak. Our salesperson is blaming everything but the window. We are at Sheetrock finishing stage and painting on the outside. Discovered tonight that yet another window is leaking. They leak near the bottom corners along the sash. I am doing research and have just discovered a class action lawsuit that was settled in 2018 for the exact same issue we are having. Guess they didn’t fix the problem. We are meeting with window rep tomorrow and depending on how that meeting goes....will be calling an attorney. Very frustrated.

Brandig- please keep us informed on how this progresses. I’m sorry you’re dealing with this.

@brandig - I am sorry to hear of your frustration. I checked with our service department and understand that the RSM has since been out to inspect your windows. His inspection determined that the water is coming in from the rough opening corner pads on the nailing flange, which indicates improper installation and not a fault of the window construction itself. He is arranging for the dealer to send out installers to re-install, which should fix the problem.

I hope and pray it’s a simple fix. Like I responded to you guys on Instagram...when we ran water ONLY on the glass, the window still leaked. The corners and edges were dry. We did that to specifically rule out the window. It’s getting in from somewhere, that’s for sure. Now also another window is doing the same thing. If it’s the installer, we will know next week.

Still leaking. 🤦‍♀️

I'm sorry to hear that. I've sent this new information on to our customer service department.

No! Really???? Installer came out and corrected installation and windows still leaking?
So what is Windsor saying comes next?
Very interested in their response here b

The blame is on everything but the window itself. I recently learned this has been an issue with the clad windows in the past. The window in question is $425. Most companies would make it right and install another window instead of saying water is coming from everywhere else (even though zero evidence of water anywhere else on the wall). What is happening to us (blame wind, rain, no gutters, installation guy, etc) has happened many times before. This is not our first build....we aren’t idiots.

brandig- did you say that you are in the construction phase of your new home? We are the same. Cabinets going in presently. We did extensive research prior to deciding to go with Windsor- after reading some of the reviews, if felt like a risk- but we had a multitude of questions and assurances between us and the company- who promised to stand behind their product. Our investment was huge, and I will hold them to it.

Windsor- everyone is watching how this situation with Brandig is handled.

"Windsor- everyone is watching how this situation with Brandig is handled."

Don't hold you breathe...................

I am deciding on aluminum clad windows for a home addition, and haven't landed on a brand yet. @brandig, any update to this saga?

Any updates on your windows? Still doing good?

I’d love to know as well as I’m currently deciding between Windsor Pinnacle and Pella lifestyle

" between Windsor Pinnacle and Pella lifestyle "

Six of one, half dozen the other. Neither are a good window.

I bought a new house package of Pinnicle Clad with doug fir. Paid $50k. I received some very heavy and looks like good quality. However, I have a slider window that leaks water. I had casements that were out of kilter. I had many damaged in shipping. They use thier own trucks to deliver to the local dealer. I bought these because they came with a 20/10 warranty. However, unlike Sierra Pacific Windows (which I used in the past for same style) or Coeur D-lane windows for high end vinyl, they only send you parts if they determine they want to. They do not include any labor. That is on you, even if they have not been installed yet. Quality control is horrible. I had all mine prefinished at the factory. Over 50% of the nail holes were not filled in, corners had chips, etc. My dealer is frustrated because they get the cold shoulder also. I would never recommend this company as they are all about selling with zero follow through. They make their warranty too difficult to actually use. Then deny any warranty if you need a repair.

Go with another company that services what they make with thier own techs.