Post a photo.

So it sounds like you are acknowledging that you approved the layout with the parts you didn't like but it wasn't clear and you weren't paying attention? Then I don't think it's fair to say that your fabricator goofed. It's possible that to get the seams to match, they had to use the parts of the slab you didn't like.

Hi Kristin Petro Interiors. I think that since I specified what area I wanted up front, it should have been done that way or at least I should have been told if it couldn't be done. Large slab so I'm pretty sure it could have been done.

No, it was blurry and it was not the part I was concentrating on. Like I said, we were just working on matching near the seam. I couldn't see that clearly either. I just feel sick that I spent all that money and time looking for the right slab and I didn't get what I wanted and requested.

What paperwork did you sign? You were at the fabricators and approved something, what did this something say? If this pc was that important to you you should have made 100% sure you could see it clearly and that your wishes were being followed. Unfortunately verbal is dam near worthless as you are finding out.

If it was blurry then you should have gotten clarification as to what part of the slab you were looking at. You gave the ok so this is on you. Sorry.

You goofed. Not the fabricator. You signed off on something you didn’t insist on understanding. That isn’t his fault. That’s yours. You own it. And you own any remake too. The only solution is that you buy new slabs and pay to have it redone.

Sorry, but your lack of concentration doesn’t mean the fabricator goofed. If it bothers you enough, pony up the extra money and have it redone. And pay attention this time.

You own it just the way it is installed.

1. All you needed to say was: "It's blurry, I can't see it. Where is that creamy part I love?" If the slab and the "approval" meeting occurred in the same fabrication shop? A simple tape off ON the slab would have been possible. I always make certain the slab has been sent over to the fabricator, if the source for the slab, was NOT the fabricators shop. Lesson? Speak UP!! before you SIGN up.All that counts are pen and ink. Verbal transmission of anything counts not at all.

All the signatures and waivers in the world and you still can't save some customers from themselves. Oh well, there's always Google Review. Tell the world what a bunch of jerks these guys are for fabricating the stone as you approved.

It's quite possible that was you wanted was not going to happen with one slab. It sounds like you were focused on the seam and they were too - which may have required them to use the area that you wanted to avoid. I am sorry this happened, but that's exactly the reason for customer sign off in templating. Any blurriness or questions should have been discussed and ALL the areas reviewed, not just focused on the seam.

What should you do? (1) Learn to live with it. or (2) Replace the countertops. It's not the fabricators fault.

You bad three times. Once for not paying attention, second for letting them install the countertop, and third for not accepting responsibility and blaming your inattention on the fabricator. You assumed and we all know what that means.

I am a fabricator. Sounds like the fabricator did everything he was supposed to. Can't see it's his fault. I once had a customer tell me "It doesn't look like I thought it would and you should've told me I wouldn't like the color I picked out." I put your complaint in the same category.

Sounds possibly like the corner you liked didn’t fit the way the counter had to be made?

""It doesn't look like I thought it would and you should've told me I wouldn't like the color I picked out."

oldryder:

You've got to get better at weeding these nut cases out of your potentials.

So sorry to hear you are disappointed. Hopefully you will love the counters in time.

MJ. I am sorry you are disappointed and your expectations were not met. It is unfortunate that in addition to this disappointment you have been bashed repeatedly with comments of "you should've" One comment and a several likes would have been sufficient. Can you post pics of the counters?

Nobody seems to read prior comments. Do they?!

@JAN MOYER I believe some of us were trying to ease the wound for the OP. I read all the comments for what it's worth, though it's not required to post. Your comments are always interesting.

@Mary Dragowski I hope you update us after you've had some time. Best of luck.

It’s the irksome attempt to shift blame onto someone else instead of rightfully assuming that blame that’s triggering the plethora of similar responses. More sympathy would have ensued with a more sympathetic post that started with a mea culpa. Hopefully with more reflection, the OP has come to accept their quite active role in the situation.

Sorry to hear you’re disappointed. It’s tough, I know. We do the best we can and try not to offend and step,on toes. We aren’t in the business and feel at a disadvantage. We want to be forthright and perhaps sort of demanding...it’s our money and our home but we respect the artisan and their skill. We also feel they’ll help us and don’t want to piss them off either. This was your very expensive lesson. But...Taj Mahal is gorgeous...embrace the flaws in the stone as nature isnt perfect and it’s flaws make it truly beautiful. Move on. There’s so much more important things to focus on.youre guests and family won’t be looking T the stone...they’ll see your smile, hear your. Laughter and enjoy your hospitality and all the time you’ll caress that stone and know that it’s old, with flaws and still gorgeous...kind of a nice thing to think about...