Hard to tell which side is up.

What happens to the outside of a glass of cold water when put into a humid location?

thanks...?

thanks @ci_lantro! much appreciated. The clear drain tube always looks like it has water in it.... Does that mean it's clogged or is there usually resting water unless it's not actively moving it?

The drain hose to the pump may or may not have standing water in it... it depends on how the hose has to have been routed.

It would probably be a good idea to call repair service and then have him explain it all to you, and watch carefully, so maybe it would be something you could do, if it happened again. Water running on to electric is not a good idea, so I would call repair service, sooner rather than later. It is unfortunate when things happen when you are all excited and just moving in, but, it does sometimes. First night in one of my homes, I woke up to go to the bathroom, and stepped in water. The hot water heater had sprung a leak. After turning off the water, my hubby and I spent the rest of the night with a wet vac, cleaning up the mess.

It looks like you have a humidity problem in the basement. It seems that it is so high that the condensate pump itself is sweating! I also see black stains on the floor. If this is mold then you are going to need to control the humidity.

The first thing I suggest is buying a temperature and humidity gauge. Here is the AcuRite-Humidity-Thermometer-Hygrometer-Indicator available on Amazon. Get on for the basement and another for the living space upstairs. I see a dehumidifier in your future.

^^^^^^^ What he said. The cold water from the AC (condensate) is cooling the pipe so much that basement humidity is condensing on the pipe and running down to the pump. The condensate drain is right next to that concrete wall and you probably have moisture coming through there. Either way, there may be no problem with the pump, just too much humidity in the basement.

@MiniSplit Heat thank you so much for the thoughtful response!! I really appreciate it