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Beware of Jeld-Wen Customer Care!

HU-367603012
4 years ago

I had a new house built and heard good things about Jeld-Wen Windows. Unfortunately I had some problems with awning windows not closing, mis-sized sliding windows, missing parts and a window cracked in shipment. All of these problems were identified in October 2018. Now in July 2019, I’m still waiting for the problems to be resolved. Several times dates were set for the technician to come to my home only to find out late on the service day they had to reschedule. Additionally, when the technician arrived, he did not have all the parts. The windows are nice but if you have any problems, it could take a long time before you get resolution. I would have chosen a different vendor had I known about their poor customer care department.

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