https://www.houzz.com/discussions/windows/query/sierra-pacific/nqrw

Bunch of good threads in the forums. I haven't used them, but you will find a ton of comments here.

I have not used them in the last 10 years or so but never had much success with the SP in general quality wise. Hurd even less so and the H3 is a Hurd product after or just before Hurd was bought by SP. Personally I do not think much of the product lines or the company. Just my .02.

We chose Sierra Pacific casement windows for our custom home that was built in 2018. The SP windows we used are an improved version of the old Hurd H3 windows which combined a vinyl "core" with wood on the interior and aluminum clad on the exterior. I thought the science of the design made a lot of sense.

The stats on the casement windows are impressive so that is what sold us on the window. We live in the Southeast and the windows come standard with upgraded aluminum powder coating on the exterior, low e366 coating and argon gas. We have several windows that face west so we will see how the windows manage hot summer sun.

We did have some issues with 5 of the 60+ windows installed. When the casement window was closed, you could see a gap between the sill and the frame. On windy days you could hear a faint whistle. Our builder stayed on the problem working first with our local distributor who then turned it over to the local Sierra Pacific rep. The rep said the wrong size "snubber" (I think that is the name of the part) was installed on those 5 windows. Correcting the issue is a matter of replacing the part. SP was aware that some large casements were manufactured with the wrong size snubber.

When we realized we had windows that were not closing properly, I was nervous that there would be a bunch of finger pointing about the issue and it would drag on and on. The local distributor was very responsive and their service tech tried to correct the issue before calling in the SP rep. Our meeting with the rep was only last week so I can't say yet that the issue is solved to our satisfaction - but so far we have been very, very pleased with SP's response. The rep certainly seemed sincere in his promise to resolve the issues.

We've only been in our home 5 months so I can't speak to how the SP windows will hold up long-term. At this point I can recommend the windows and feel the energy efficiency of the windows combined with the cost make a very impressive case for the brand.

@millworkman I have been following your comments on Houzz with regards to windows. I am getting ready to start a house and have casement windows specked. I was looking at an all vinyl window, but now rethinking that idea. What aluminum clad exterior with wood interior (primed) would you recommend. I am in south Louisiana.

Thanks!

@millworkman Quick question for you. Are you a fan of any Vinyl Casement Window on the market today that you would recommend? Or stay with the aluminum clad/wood? Thanks again

Softlite Elements, Sunrise Restoration, and OKNA all make a high quality vinyl window.

Thank you millworkman !

run! horrible windows and doors

Sierra Pacific has the worst product and service of any company I have ever worked with, and I use contractors and buy products a lot. We spent a small mortgage replacing all 28 (!) windows and doors, and not only were they defective both in manufacturing and operation, but the service staff in Denver and the upper management in Colorado was horrible. The Service Manager in Denver and the Regional Manager in Colorado misrepresented what they would do for us re: warranty claim, and ultimately after a many months long waste of our time, blamed the installer and did not honor their SP warranty. We wasted two years patiently trying to work with Sierra Pacific on issues with almost all of our windows and doors, and while they did do repairs after a year and a half to make them operable (though still subpar), they blew off the manufacturing defects. Even our installer dropped their product line after our nightmare job because of their horrible experience with Sierra Pacific. I would NEVER recommend Sierra Pacific windows and certainly not if ordered from any Colorado office. And don't be fooled by their glowing "warranty". It is purely fiction.