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mymissmia

Cupping of Shaw Engineered Hardwood Floors

M K
5 years ago

We purchased our Shaw Engineered hardwood floors through Costco almost 5 years ago. They are "distressed" so I didn't think much when I noticed they seemed off. When I purchased them, I was told they were great for my area (Los Angeles by the ocean) because they wouldn't contract and expand like regular hardwood floors. My floors are "cupping" in all areas, including where I had area rugs. Am I the only person who has experienced this? Both Shaw and Costco are saying it's because of the humidity in the house, so they will not replace the floors or reimburse me for the cost of replacing them. This seems crazy to me. Any thoughts??

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