I would wait until the phantom second pair actually arrives and then contact Amazon again. I want to say there may be a chat function that works much better, but it has been a while since I had to contact them so I could be mistaken.

It could just be a bug in their system, so I agree that you should wait to see if anything arrives before contacting them. Also, if you do need to reach back out, don’t waste your time emailing cause it really is a waste. I’ve had really good luck with the live chat as well as the call back feature they offer. If you call customer service, it offers to call you back I think within the hour, but I’ve always gotten a call within minutes. Either way talk to someone live.

I would wait to see if another pair is delivered before contacting them.

Thanks. I will wait. Amazon deliveries have been a bit iffy for me the last couple of weeks. Had the private cars with people saying they are from Amazon and for the last week an “official” Amazon Prime van. Would be nice if I could just catch the guy and tell him to keep it.

When I got two French presses recently (on the same day!) I did the chat option on the Amazon site. Didn't have to wait for a response.

You can avoid these hassles by not buying at Amazon. Maybe after their sales drop off, they will fix the bugs. Right now, why should they bother when people keep ordering.

Not buy at Amazon, lol. Of the people I know I've never heard anyone talk about having any problems or issues. I never have either. Like Elmer said, their error rate is miniscule compared to all the people that use Amazon. I love Amazon. I don't have time to spend wandering around in a mall looking for something that I can easily buy from my recliner in the comfort of my home. And they'll even bring it the same day I ordered or the next day.

Amazon is still showing "on the way,but delayed" for some socks I ordered (and received) for SO back in August. They were a few days late, but I haven't done anything about it.

I also love Amazon. SO bought me the first ever kindle fire when it first came out and I have had 2 more bigger and better ones since then. I love their customer service. I have never really heard of anyone getting cheated by amazon,it's always they were given back more than expected..unlike wal mart....which SUCKS.

One thing no one ever seems to think about, it could be the courier who is off. UPS, USPS, aren't perfect. Maybe a box slipped by without being scanned. I agree, wait as those may well be the ones that are "delayed" (due to a lack of scanning)

:)

I never worry about the tracking if I already have the item. Quite often it won't update. I've had things for weeks before it says it's supposed to be here (often from China) and have never had a second item ship by mistake. I never contact the seller unless it takes much longer after the due date to get here, and I still don't have it.

Another Amazon fan here! I buy a lot from them and haven't had too many problems.

I bought 2 items that were delivered on Monday - they both said they were handed to someone. Not sure who that was because it wasn't my dh! I asked him if he had gotten the packages and he said no. Went outside and one was on the porch and the other one looked like someone had attempted to toss it on the porch but missed.

Previously I've been getting photos of the package sitting by the door. I am going to let them know neither were handed to anybody at my residence.

We've had several packages lately that said they were handed to someone and were not. The package did show up. We think someone is accidentally pushing the wrong button. I have had several packages handed to me lately when I'm out pruning the bushes or getting out of the car. Maybe they are trying to be customer friendly.

I like Amazon. I trust them to make things right if there's an error. They come through! I just placed another order with them. I call customer service when it gets "weird". lol It's weird! Call them. 1 (888) 280-4331

It says out for delivery now. So I guess I will see what is in the box.

I've only had one problem with Amazon, and I order quite a bit from them. I do try to order from other vendors if it is something that might need to be returned. I ordered a double pack of air purifiers this summer when we were inundated by wildfire smoke. My grandson has asthma, so I got one for his bedroom at both of his parents' houses. When it arrived, there was only 1 unit, but I was charged for the twin pack.

They would not just send the 2nd unit, insisted I return the single and wait for the double (which they shipped pretty quickly). Since we were desperate to begin using them, I just opened the single to use immediately and split apart the twin set when it arrived, then returned one of those. Amazon arranged to have the units picked up by UPS, so it all worked out. I didn't get a refund until the single was returned. I was a bit nervous that they wouldn't credit me for the original 2, since I only was returning 1, but they got it right.

I'll bet it is a Razor brand electric scooter. :-)

Ha ha. Nope. Got the package and it is the same pair of shoes. First, how fancy has the tracking gotten? I tracked and it showed me a map of my neighborhood and that my package is 3 stops away. I called customer service and they told me to keep the extra pair. There is a coat drive for the homeless going on. Will see if they take them. They are just asking for coats, hats and gloves, but I can’t imagine them not taking some brand new shoes.

How do you like your boots?

After doing a quick google search, I learned that amazon ships 608 million packages every day. With this many there's bound to be at least a few mistakes. Sorry you're having problems but hopefully the issue gets resolved quickly.

Kathgrdn, they are actually very light weight and comfy. Can’t say yet if they will keep my feet dry. I got them just to walk the dogs, go to the mailbox and such. I am sure somebody will appreciate the extra pair.

I had an Amazon order come in last week, I was refreshing, watching for the tracking to change to 'Delivered' when suddenly a map showed up with the vehicle delivering being tracked each stop, that was so cool.

It was a Christmas gift for my hub so I didn't want him to see it. When it was delivered the tracking said it was handed to a resident, the doorbell never rang so the only person it could have been handed to would have been a passing stranger. On my porch.

After hub went to bed I went out to get it, not on the porch, it was dark so I looked around, and looked, finally found the box on the ground between my car and the hedges. I'm wondering if, since there have been so many reports of packages being stolen at Christmas time if the drivers are supposed to hand packages directly to residents (and they click that button whether they do or not). I'm not sure why my deliverer tried to hide the 2 foot tall box next to my car, but it was the darkest area on the property, took me several minutes to find it.

My husband noticed that you can now track the Amazon delivery truck and see everywhere it stops. I can't help but wonder if thieves will take advantage of this and "follow" the trail of confirmed package deliveries that the truck makes.

Don't you have to have a package being delivered in order to see the tracking?

I love Amazon but I'm a little miffed at the moment, I had ordered a pair of reader sunglasses, black lenses, rayban style frames, what was delivered were a pair of clear glass, cat's eye, enormous readers in a different magnification.

I requested a return, was approved, the mailing label they emailed to be printed out was not postage paid, so I had to pay slightly over 1/3 the cost of the dang readers in return postage. I just got the notice of the refund issued to my card, for only the glasses, even though the vendor through Amazon said it was their mistake for sending the wrong ones and would make it right when they got the glasses back. They so did not.

My last oder of 7 items arrived today with four different carriers. The Amazon Prime delivery guy was the friendliest, most cheerful delivery person I have ever encountered. Maybe he was happy to have an official Amazon Prime van instead of the private car. My regular mailman on the other hand wore his usual ripped sweatpants and was blasting music.

The only person who can see the package tracking and know how many stops before the driver gets to your house is the recipient of the package. The driveway to my house is a bit awkward to turn around in, so I just watch the route of the driver on my phone, and when I see the car in my driveway, I go out to meet them. Easy and convenient.

To clarify on my theft concerns, I meant people who order cheap things in order to track the truck. Hopefully I'm just being paranoid. :)

That’s how I understood it.

I ordered a keepsake necklace to put a bit of hubby's ashes in. It's different from the norm, and I like it.

I'm not in a hurry to receive it, and it was supposed to come around Dec. 4-7.
I got an email yesterday from Amazon saying that they credited my MC because I returned the item. I hadn't received it yet!

Then I got a second email saying that the item was turned around and sent back to the shipper because of our postal strike. Yes Canada Post is on rotating strikes, but some mail is getting through. I still get mail. I was thinking I'd still get the necklace, just later than anticipated. I didn't expect it to be returned. :-(

I am so sorry this happened with something important. Can you reorder it?

Jasdip, I am sorry that has happened. Surely, even with the strike, you would have received it by the 7th.

I didn’t want to start a new thread. Since there are a bunch of packages coming I checked all kinds of tracking to match what I got. Am I supposed to answer this? As in “I am glad my husband just painted the porch so it looks clean”

Iris some people are now using services that will hold your mail or packages. Although they are not used in my area of town some parts have mail slots either in the door or next to it that are being used rather than a mailbox. My house still has the old mail slot and perhaps if in the future I am unable to make the trek to the mailbox the post office will allow mail to be put in the slot and not in the box. You must be disabled and not able to go to where your mailbox is for this service.

Thank you. Interesting to know. I just thought it was odd they told me to look for it.

I order from Amazon also but ran into a couple of strange things recently.

I ordered a whipped cream canister which uses CO2 cartridges to whip the cream or whatever topping you want to make (similar to what Starbucks uses). I ordered both and they arrived. The canister was missing a bunch of parts. I contacted Amazon by email and they said to return it. I did, no problem. Refund.

I then asked for the label for the cartridges to return. They said they were restricted and they would refund my money but to keep the cartridges. I had ordered 150 cartridges which cost $42.00. I emailed them back and said I had no use for them without the canister and wanted to return them. They responded that they didn't want them back as they would cost more to return as they were worth.

A few months ago I ordered a gadget which is a skin needle thingy. I had heard about them and decided to give it a try. When it arrived the directions were all in Chinese. I wrote Amazon and they said they would forward the email to the seller.

Seller writes back that instructions were on a YouTube video and it would demonstrate how to use it. I wrote back that I wanted a refund. They wrote back that the postage back to China would cost more than the price of the item. They would refund my money.

So, now I have a box of CO2 cartridges and a skin thing which is all in Chinese!

They did refund my credit card.

Jane

If you like those boots, I would just keep them for a backup pair when the others get worn out.