Samsung vs. KitchenAid Wall Oven/Microwave

generals1992

5 years ago

I’ve got all of my other appliances picked out and am down to my last decision: my wall oven.

Due to space constraints and cost, I’m pretty much decided on a wall oven/microwave combo. I know those get a lot of flack here, but the only way I see around it is to get a separate oven and microwave, which is cost prohibitive and will eat into cabinet space a little more.

I have all KitchenAid appliances and a wolf cooktop. I love the look and features of Samsung’s relatively new wall oven/micro combo. Overall, I think it’s what I’d rather have. That said, the rest of my appliances are KitchenAid, and I’ve owned the KitchenAid oven/microwave combo and had good luck with it.

I feel comfortable going with the KA, but am torn as to whether it’s worth taking a risk on the Samsung go get the look/features I like. I’ve heard bad things about their customer service and know their appliances have had issues before. Does that apply to their cooking appliances as well? Is it worth the risk, or should I go with what I know?

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Rita / Bring Back Sophie 4 Real

5 years ago

KA is more reliable based on people's reports here.

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Comments (12)

mainenell
5 years ago
Does Samsung have someone to service your appliance during the warranty period if it is required? And how large an area does he/she service? Samsung is notorious for having large cities with no service people at all, never mind the more rural areas. Keep in mind it is a built in appliance so even more of a hassle if it needs servicing. Samsung has a great design team and their products are well priced, which is why people keep buying them. But heeding the commentary regarding issues with Samsung appliances in general would be wise.
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I have had the Kitchen Aid KEMS308S for 5 years. I had not noticed that the microwave power was low. I doubt that power will be an issue. I assume that many ovens have cool down features. They are not running when the door is open. It is ture that the fan makes some noise, but it isn't that noticable. When I originally purchased this oven I had been intending to get individual ovens, but it turned out that the individual ovens had been discontinued. I see no difference between your choices because they are all double ovens and when one fails, they both fail wheras individual ovens could be replaced individually. I have not heard of the microwave section showing a high rate of failure. You didn't even mention the advantage of the micro/convection. It is not just a microwave, but a real convection oven with a broiling (sort of) element. It is not a speed oven because it does not microwave and heat at the same time. Actually it CAN microwave and crisp via the broil element. Anyway it is a small second oven that can bake a pie or bread (or a small trey of cookies I suppose). It heats far faster than the regular large convection oven because it is small. I find it very useful. The only problem is it is occasionally in use when I would want to reheat a cup of coffee etc. I keep an old microwave in the garage for those cases. While I hope I have relieved your concerns, I believe that there IS an issue. I have had no problem with my oven, and it has been several years since the Main contingent of problems: similar models have encountered a higher than normal thermal fuse blowing during the large oven self cleaning cycle. Unfortunately, the fuse is located on the back of the oven and is a $50 item and shuts everything down. Of course, most people see no problem (myself included) and the problem is certainly due to excessive heat behind the cabinet that could probably relieved by making sure that there is a little more open space back there since you are still installing cabinets? In any case, this is probably a general issue. Other ovens have failed on self clean cycles. At this point, many people concider the self clean to be a marketing ploy and don't use it. Perhaps we just don't make enough spattering roasts, but I have easily wiped down the main oven. It wasn't stuck on hard. Perhaps the surface has anti stick coating? My self cleans have been done mainly to test the thermal fuse problem. By the way, the microwave interior is stainless steel and IS much harder to clean. In fact, that last sentence is probably my most important piece of information. I imagine it would apply to other convection microwaves.
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It depends upon how you want to use that second oven. The microwave/convection oven requires you to choose between a glass base or a metal base, depending upon which process you're using. If you envision using the Advantium (I presume the other alternatives are similar in this regard) for an oven frequently and you also use a microwave frequently, I think you would find changing these out irritating. If, instead, you will only use it infrequently as an oven and frequently as a microwave, then it's easy enough to use. My Advantium preheats in roughly 5 minutes. It cools down very fast and I have not had any problem using it as a microwave right after using it as an oven. (I'm using it now on the countertop during the temporary kitchen phase. A real godsend!) If you go this route, you want to have a convenient location for storing whichever base isn't being used at the time along with the rack that isn't used during microwaving.
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PRO
Local Solutions
5 years ago
If you are on the fence, you should search the model numbers of each for reviews. More importantly tho, check the reputation for service provider in your area. See what others say about them. Telling you which appliance is better on here won't mean anything if the authorized dealer is useless where you are. When you search the dealers rep available to you, I feel you will know almost immediately which brand to avoid.
stumpydarby
5 years ago
I am getting Samsung. It hasn’t been installed yet … but I can’t wait to try it! I
robertgoulet
5 years ago
@Local Solutions....how does one check the reputations for service providers in their area? Or find out if they have service providers in their area who are authorized to service a certain brand?
PRO
Local Solutions
5 years ago
Hi Robert, I would check on sites like here, Google, ask around etc. Talk to them directly and ask about fees and the like. Any major manufacturer will have a link on their own site to schedule an appointment or show who their authorized dealers are. Little research beforehand can save a major headache in the end!
amandajrsmith
2 years ago
Know this is an old thread but found it in my search with the exact same questions and concerns. Generals1992, curious what decision you made and if you are happy with your choice? Thank you!
stumpydarby
2 years ago
amandajrsmith, we went with Samsung and I’ve been living with it for over two years. We have been very happy and haven’t had any problems. We really love our appliances and are happy with the entire line.
Melanie Gore
2 years ago
@stumpydarby I just had to buy a refrigerator as ours went out on Christmas day. I was going to get a Bosch as I love my Bosch dishwasher. I get an employee discount with Bosch, Samsung, Whirlpool & GE. I went to Lowes and looked at the Bosch and then came across the Samsung 4 door flex refrigerator. We have had a Samsung fridge b4 w/ no issues and we've had a samsung washer and dryer with nothing but issues. Two sets in 10 years. I really do think it's the luck of the draw on appliances nowdays due to all the features. I went with the Samsung fridge but paid full price bc they had one in stock and got it in 3 days. I am now looking for a microwave/convection combo or the set like you purchased. Microwave/oven combo. I am glad to hear that you have enjoyed your choice and have had no problems. Hope I have the same luck. :-)
stumpydarby
2 years ago
Melanie, I hear ya! The more electronics and features we add … the more they go kaplouie. I loved my last Bosch dishwasher. I swore I would always buy a Bosch dishwasher from now on. Well, the one I got is supposed to be better and nicer than my old one. I like it far less. Oh well.
Jj J
2 years ago
It is wise to check if you have Samsung service providers in your area. When I had a problem with a Samsung appliance, I learned many repair businesses will not work on them.
Melanie Gore
2 years ago
@Jj J I am praying the fidge holds up, I truly love it and it fits the way we live. Lots of beverages so the flex option keeps the fidge open for if we need the space for food. I am really trying to decide about what to do with the microwave and oven cutouts. I use my Breville every single day so I know that I wouldn't need a big oven. Just read some reviews on consumer reports and even joined but I can't find where they do higher end appliance reviews so I cancelled it.

Samsung vs. KitchenAid Wall Oven/Microwave

Rita / Bring Back Sophie 4 Real

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