Have you called miele to get the cost of the parts and potentially the labor to repair? If you have that info you might be able to negotiate a better cash out option and have Miele do the repair. The entire appliance should not need to be replaced. What does your contract state the resolution if their vendor cannot fix the appliance? They usually have maximums on replacement/repair costs. Can you ask them to transfer the repair to Miele and you pay the repair and then they reimburse you? Have you escalated to a supervisor? I just went through a big repair on my Miele wall oven that needed new control boards. It took 3 months to get the correct parts ordered from Miele - Miele is less than helpful working with a third party repair company/home warranty companies. My oven is now finally back to life. I did have a good idea after talking to Miele what a fair cash out might be.

Thanks, Kim. I will try Miele today. I hadn’t contacted them myself, as HWA said they were unable to get repair parts from them, but given my history with their initiative I will do it myself. I’m a little concerned because I think they changed the model slightly since I purchased it four years ago, but it’s worth a try,

I tried several times over the course of my sisyphean phone conversations with HWA to reach a supervisor but never was successful. Their customer service is nonexistent.

I would call miele before 11 to ensure you get someone in Princeton. I have found them very helpful. Yes Miele changed their model about 3 years ago where they have taken service totally in house. In my case the tech that the repair company that AHS sent out used to work on Miele before the switch so he had some familiarity with the oven. However he did not have the diagnostic tools to truly diagnose which board or if both boards needed to be replaced. Hence he just had AHS order both boards. Since the oven would not power on after a power failure it was likely just the display board which was far less expensive than the control board. I knew how much each board cost thanks to Miele and could approx the labor. If I have a future problem I would take a buy out rather than have someone not authorized service my appliance. My guess is you warranty company can order parts from Miele (I would also ask Miele that when you talk to them) but they didn’t want to shell out the $$ and offered you a buy out to replace. Most warranty companies do not guarantee to replace with exact models as an FYI.

I get fired up about stuff like this. Do you have a Twitter account? I'd tweet a link to this post and tag them: @HWAHomeWarranty ‏ Tell your story on Facebook, and tag Home Warranty of America, Inc. Send them an email and printed letter. According to Bloomberg, Marc Roth is the CEO and the mailing address is:

P.O. Box 850
Lincolnshire, Illinois 60069-0850

I've had great success contacting CEOs! Go for it! You could also try contacting outside agencies: the BBB, states attorney general, insurance regulator etc. Sometimes shaking the trees really gets results! If you have records of all the dates of your calls and contents of the conversations include all that.

I think those home warranty is a waste of money. They are not in business to loose money. All they do is put band-aids on something that should of been replaced long time ago. I have a friend who loves them. She thinks it is great that they come and fix her 20 year old plus fridge when it breaks. What she doesn't get is that the fridge is sucking up electric, looks its age and breaks at least 3 times a year. Every time she has to wait at least 2 weeks for them to get the the old dinosaur working again. She would be better off buying a new fridge. What she had paid for the home warranty over the years she could have a new fridge.

My AC went out during the 98+ weeks of heat last summer. I didn't have the money to fix it and slept on the porch. It was 98 in the house. Everything melted, wood swelled, it was horrible.

I bought an AHS warranty, telling them my air was out. That's OK. I had a 30 day waiting period. Fine.

I was lazy and several months later I finally called, knowing we were going into summer. The repair guy contacted me almost before I stood up from the computer, they were out early on the day scheduled, he pulled some parts, which were obviously burned, had replacements on the truck, checked my fuse box, fixed it and was gone. All for my deductible of $100.

Given the fact my appliances (other than that and now my well pump) are all older CL pieces, it's worth it to me because I cannot come up with several hundred dollars at once to replace something, whereas I can come up with $42 a month. So what if I ultimately could have paid for that new appliance? Who is going to take a layaway of $42?

If one of these dinosaurs dies, I'm going to make certain it stays dead and is unrepairable.

Thanks for the advice, all. I will update if I have any new information from Miele. I will write a letter to HWA, too, just so they know how frustrating their customer experience is.

How old is the oven?

Maybe I am missing something but I was taught that you only insure yourself against something that you can't afford or is unknown - i.e. medical, car insurance and homeowners insurance and even with those kinds of insurance, you minimize premiums by upping the deductible.

If you banked the $500 per year spent on premiums and factored in the deductible, within a few years you would have accumulated more than enough to replace any appliance and you wouldn't have any aggravation about dealing with claims adjusters. You call up a reputable service company and they either fix it or recommend that you replace it.

What does the fine print say? Does it say they will replace with the same appliance no matter how old the appliance is? Or do they agree to replace or pay you fair market value at the time.

The worst service ever, their CEO, Marc Roth, President of HWA is a lying POS and tuhes.

i tried to make a claim on 9/8/20 and they told me that my acct. was suspended since 11/2019... Whaaaaaat. but they took my money out for 12/19 1/20 2/20 3/20 4/20 5/20 6/20 7/20 8/20 9/20. but i couldnt make a claim. but i didnt get any thing saying that something was wrong with my account back in November 2019... so when she told me thta on 9/16/20. i told her this is ridiculous then cancel my account. she couldnt do it fast enough because i said i will sue yall for all those months ... now it took me a while to talk to a supervisor today and he said their is nothing i can do bc you cancelled your account...... i was seeing red ... now i will get an attorney and i will bad mouth them to everyone but that is already going on because they have bad reviews anyway. $559.90. I WANT MY MONEY

Ditto. They are the absolute worst. Don't do business with them. It's also impossible to speak to someone in the U.S. I don't mind speaking to an offshore center, however, my experience is they don't understand your concern. This place is a nightmare.

I totally agree with you! HWA has been the worst, giving me the runaround for over THREE MONTHS just to get a new dishwasher. I understand that things are a bit slow due to the pandemic but this is ridiculous (started in mid Dec 2020)! I have placed multiple calls about the status and each time I get, "I'm sorry for the inconvenience... I will get your claim escalated..." Of course, I get no follow-up and no new dishwasher! They did suggest a cash option but the amount they offered me would not cover the full cost of a decent dishwasher. I feel like they are using the pandemic as an excuse to stall me out; hoping I'll say "just forget it". I am beyond frustrated.

These poeple are a fraud. We received our HWA and had a furnace issue water flooding our basement and not cooling. Their own service company recommmended replacement. They didnt like that answer so they hired a 2nd company to come out. That company said the same thing and said "they won't pay" regardless of what I say. They sent us a notice saying nothing wrong with our furnace despite water leaking and not cooling. They are a total fraud.

I hate that this happened to you. I think I'll switch companies. This kind of customer treatment should be unacceptable.

Unfortunately, around 30% seems to be their normal. They offered me$246 for my $900 Dishwasher. I refused it. A BBB Complaint got them initially up to $425. Then a Final Offer of $595. Both of which I also refused. Yesterday I filed a complaint with my States Attorney General. And I am posting anywhere/everywhere i can find about my experience, to hopefully save someone/anyone else the headache. They are great at taking your money, but they pretty much won't pay to actually "Fix" anything.

I feel everybody here. I have the same complaints. Paid for 10+ years every month x $60.00, we NEVER missed a payment. They did accuse us of letting my account lapse once, but when we showed them our bank statement's they backed down. and when HWA was needed as it is again now they are doing a "ping pong swap and shuffle". We had A-1 Appliance come and deem our compressor bad but HWA denied the order and are going for a second opinion w/ more $99.00 service fees thru Sears. Now Sears is in the mix, and wont do anything unless I pay the $99.00 deductible up front (second time) + the replacement part of a LG compressor of $1,200.00 to $1,400.00. out of pocket, my pocket! What a run around! There really should be a law to protect us folks. This is a crime!