A Level toilet has to start with a level floor. Your floor isn’t level. That was a problem for 5 months ago when you had demo done. You have to deal with what is now.

Pop the toilet. Use one of the high body polyurethane rings instead of wax. Shim it level with the plastic shims designed exactly for that exact purpose. Then caulk.

I hope that isn’t marble.

Hi Sophie ... thanks for taking the time to reply to my post. I just checked the floor using a 5 foot level and it looks level. The floor is marble ... is that an issue?

Well, marble will etch like the dickens when it contacts urine overspray. It’s porous and stains. It’s a little hard sponge, permanently attached to your floors. You have to like the worn look of it to be OK with marble. I still would never put it around a toilet. But, it is what it is.

Since your floor IS level, your toilet obviously isn’t. Send that pic to the plumber who bought and installed it and he should take care of he warranty claim with his local wholesaler, no problem.

Thanks for your advice. I knew that the marble would be harder to take care of then tile or procelain but since I'm the only one living in the house, I thought I would take the chance on it. I didn't think about the oversplash from the toilet :( Hopefully, I won't regret it down the road, but for now, I love it.

Unlevel floor could have been an oversight but kinda doubt this was the case. Most likely the marble tiles themselves were of slightly different widths, enough to make toilet teeter. A wax ring is not recommended b/c if you need to remove it, you’ll have an ugly waxy spot to remove from marble. The poly eliminates most of that cleanup chore. HST, we do use the wax rings b/c it’s what we had on hand and I used a razor to clean up mess from previous ring. When toilet was reinstalled, you couldn’t see any damage. With either you use shims to adjust.

Maybe the flange that the toilet attaches to isn't level. Did you check that?

It's most likely the closet flange not mounted flush to floor.

If you use a wax ring, you'll never, ever see the spot on the marble. It's hidden forever.

Plumber is coming back today to look at the toilet ... it may be the flange. Hopefully, they can fix it so that it sits flush to the floor.

OT but what is the door on the tank lid?

The door on the tank lid is where the cleaning cartridge goes. The toilet is the American Standard Vormax ActiClean toilet. It has an automated cleaning system.

Get the plumber to caulk around the bottom, too. That's a no-brainer and he should have already done it.

Not all plumbers agree on caulking a toilet. If a toilet fits flush to the floor, leave it alone. If you're trying to hide an unsightly install, caulk it in place.

I agree with Brushworks. The wax ring / plastic funnel should keep there from being any leaks so the caulk doesn't serve any purpose. The caulk just makes it more of a hassle to remove the toilet.

If there's a leak, then the caulk is going to maybe hide the leak for awhile, which is not a good thing. It's better to know about the leak and fix it immediately, rather than having toilet water puddling up under the base of the toilet, hidden by the caulk until the problem becomes even worse.

Thank you to everyone taking time to provide advice. Renovations are stressful and it makes it more so when things don't get done correctly. I talked with the flooring company and they will caulk around the toilet. The plumber came back to check the toilet and says the floor is unlevel. The floor doesn't appear to be unlevel but the top of the toilet is unlevel. I really hate all this finger pointing. Not sure if I should get another plumber to come and reinstall the toilet but I really would like the toilet to be installed correctly so that i don't have issues in the future. Does it matter if the toilet is not level as long as it is not rocking? I could really do without all the drama :(

Whoever is responsible to give you a level floor, the flooring company, should give you a level floor. That's the right answer, but the one that will be avoided because they don't want to lose money on their incompetent renovation work. Personally, I would withhold payment to the flooring company until they deliver a level floor and consult with an attorney on legal options.

The GC solves the trades finger pointing and determines who fixes the problem, no matter if it’s their fault or not. You’re not taking up flooring to flatten that floor st this late stage. All that is left is caulk.

You should remove the toilet and check the flange. Is it a new flange? If it is not level your toilet will not be level, if it to high or to low, same outcome. I had the same problem, I tried to use the old flange and the toilet would not sit level on the floor. I pulled the toilet and had a plumber come in and put in a new flange and it set perfectly on the floor. A gap under the toilet, caulked or not, is really disgusting.

If the toilet seat is not level and they haven't shimmed it underneath you run the risk of cracking the toilet base. Especially if a heavy person sat on it. Additionally, if it has the potential of rocking back and forth as the wax ring settles in, you would have leakage. It looks like a flange issue which shouldn't have your installer fighting you that hard. Politely but firmly insist that it be pulled and fixed properly. You are not asking for the moon here, just a competent install.

Definitely have someone pull the toilet and check the flange. Caulking without doing this first is asking for problems down the road that will cost a LOT more to repair. Shouldn't cost you more than $100 to have someone do this if you can't get GC or plumber to do it. Money well spent.

Thanks lesleycurl ... plumber still saying floor unlevel and GC just wants to grout under the gap. So, I think I am going to have a different plumber come out to take a look ... I had another plumbing repair that was needed in my house so that should hopefully save me a service charge since I needed a plumber anyway.

Another case of tradesmen not doing the job correctly. You should not have to pay someone else to do the job properly, but lately it seems like that is often what we have to do. Good luck and post back the results.

Your plumber is not being very accommodating. When he did the original install he should have leveled the toilet by shimming appropriately. The toilet would now have been properly installed(level) and if the gap is unreasonable then that now becomes an issue that needs to be resolved with the tiler or GC. We install cabinetry all the time on non-level/uneven floors, the cabinets must be level so we shim and adjust accordingly. We can't just plunk and install the cabinets on a non-level floor and then just say the cabinets aren't level because the floor is not level, that's inexcusable.

I would never use shims under a toilet, talk about lazy.

Wacokid, how else can you level the toilet if the floor is not level?

YEAH!!! New plumber figured out the issue.

The toilet was not level because the board from the wainscoting was pushing toilet tank (making toilet tank too close to the wall). I had suggested this to the original plumber and he told me that was not causing an issue.

The new plumber removed the board from the wainscoting ...

then reinstalled the toilet, it is level and sits flush on the floor.

Yup. First plumber was incompetent. Sheesh. Glad you found someone that knows how to do his job!

Glad to hear solution at hand. Sorry, original folks messed up.

Thankfully a competent plumber arrived and inspected the entire surroundings. That toilet was leading you down the path of leaks, cracks, and contaminated water on the new floor. Best wishes!