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Vinyl plank cupping

Nathan Guillory
6 years ago

I had about 2000 square feet of Adura vinyl plank installed about 3 years ago. From discussions I have read I know the problem is installation. This is on concrete slab and no strips were installed at doorways. The cupping is in the large areas. Contacted the store once but have not received a reply from sales person.

I do not believe the installer had ever installed this type of floor due to the fact he told us he did not like installing it and hoped he did not have to install any again.

I have done business with this store before and I believe they are reputable so how should I handle this. We noticed this about a year ago but did put off contacting them.

Thanks

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