it appears they use real, quality leather, which is nice. also sounds like it's put together decently. I don't see any reviews on this sofa. maybe look for reviews on other leather sofas of theirs?

https://m.macys.com/shop/product/closeout-belice-3-pc-leather-modular-with-3-apartment-sofas-2-right-arm-facing-1-left-arm-facing-or-2-left-arm-facing-1-right-arm-facing-created-for-macys?ID=4533299&CategoryID=29391

I found this too. Looks good and is on sale. Any experiences with Macy’s? They don’t have it in any stores nearby as well.

We have had 2 sofas from Macys and both had to be returned for defects. It was not easy to get our money refunded. Would never buy furniture from them.

thanks Linda, I will keep that in mind, what defects were there? how was the leather and comfort? they provide minimal info on the site, online furniture buying is frustrating !!

Oh they were comfortable and the leather seemed very nice. The problem was the infrastructure.At about 10 months the cushions starting sinking and we could feel metal when sitting. We did sit on them before purchasing.

As the description reads:
Only genuine leather on inside seats and backs. All other surfaces are split. Although split is leather so is bonded. The sides and backs will feel different and
react different to its environment as well as look a little different as they
are not the same product.

Split hides are typically used for shoe soles or belt
backing. Not soft and supple like
genuine leather. If you are aware of
this and don’t go into the purchase expecting American made quality and
longevity if you like the look and the price go for it!

You probably will not be able to get an all genuine leather
set for this price as the leather itself makes up over 60% of the cost of a
piece of leather furniture. Just
understand you should not expect a set like this to become an heirloom either.

We just ordered a well rated sofa recliner from Costco.

We did research which may be helpful.

1. Purchase in store, (very limited in store selection), for a lower price but you must lug it yourself. If you return it, you lug it back. If you order online, it ships to your home. If you return it, they pick it up.

2. I had an online chat and printed it out. Costco concierge service provides 2 years of service, and using the Costco Citi adds another 2 years. This is important for a power recliner. Rep added if it can’t be fixed, they will take it back without a time limit. The leather sofa I ordered, costs $ 1700, with a recliner on each end. If I get 4 years out of it, I’ll be satified.

This will be replacing a 7 year oid Stickley fabric sofa. While the Stickley was incredibly comfortable, 8 to 10 hours of daily use (retired), on a fabric sofa takes its toll. I decided to spend much less at Costco, and replace it as needed. If I’m not happy, I’ll pick up the phone and ask Costco to pick it up.

Here's the story of my recent experience when purchasing a bedroom set from Costco. The set consisted of a California King, 2-night stands, 1 dresser with a mirror, and 1 tall chest of drawers: Metropolitan Warehouse & Delivery is the worst delivery service I've ever experienced in my entire life! My new life's goal is to post this information all over the Internet in the hopes that no one ever has to deal with this company.

The first crew that came to deliver the bedroom set damaged the dresser and one of the drawers in the chest. I’m not talking about small damage. They split the piece of wood on the lower front section of the dresser beyond repair and the bottom of one drawer in the chest was completely broken in half. These are things they likely knew they did but were in such a hurry to get back on the road they didn’t seem to care. Before they left I inspected the furniture and found the broken drawer so they took that piece of furniture with them when they left. Unfortunately, I didn’t notice the cracked wood on the dresser until 5 minutes after they left. I called to ask them to come back and pick it up but they refused.

They also did a very poor job of assembling the bed. There are about 4-5 pieces of wood support posts that run underneath the center of the bed. Each one consists of 2 pieces that are screwed together. When I looked under the bed it was easy to see that none of them were completely screwed together. I had to prop up the bed with 2x4’s to gain access to the underside of the bed, which then allowed me to screw the posts together properly.

Upon further inspection of the furniture, we decided that the quality was not of the level we expected so we contacted customer support to return it all. Today, 4 weeks later, they finally came to pick it up. I was told they would call me with an ETA a few hours before they planned to arrive. At approximately 3:00PM, as I had yet to hear from them, I decided to call Customer Service and a few minutes later I received a call from the driver stating that they would be here in 45 minutes to 1 hour. They actually arrived about 90 minutes later.

The crew did not have shoe coverings and they refused to remove their shoes before walking upstairs on my carpeted floors. I suggested they go down the street, less than 1 mile from my house and purchase foot coverings but they refused. I called their dispatch office while they were here and they spoke to the driver but no resolution was achieved and they left. The first delivery crew that delivered the furniture had no problem removing their shoes before walking on the carpet.

If I ever purchase anything again from Costco that requires a delivery crew to come into my house I will only do it if Costco guarantees to not use Metropolitan Warehouse & Delivery.

From other reviews I’ve read from people with similar experiences I’m surprised that Costco continues to use this delivery service.

To. HU

Costco really has issues with delivery of furniture.
But if you buy furniture from Costco, always have it delivered and always with white glove. I’ll explain why.

Per my post above yours. My power sofa was delivered.
They left without plugging it in. I said aren’t you going to test it. They responded, “No, we can’t fix if it doesn’t work. They left. I plugged it in., It didn’t work. I called the Concierge and the number they gave me for assistance, was the number of the company that delivered it. I got the same delivery man on the phone. He told me to check my plugs, then crawl under the sofa as best I could, and try to find a loose connection. I’m 76 years old. I tried my best. The same delivery people that wouldn’t even plug it in, came back down. They tipped it over, kept pushing the connections together, and finally got it to work. It worked for 85 days.

I then told Costco I wanted it picked up. No more power sofas for me. Without the power, it wasn’t that comfortable. I then learned several things. If you buy anything at the warehouse and bring it home, you must return it to the store. If you didn’t get white glove service, you must return it along with the original packaging. Retain all those large boxes? With white glove, they removed the packing when they delivered it, so no issue there.

The same delivery men picked it up. They didn’t provide any receipt. We were supposed to get the credit in 3 days. No credit. Ultimately, my wife spent 3 miserable weeks on the phone with Costco, trying to find the credit. No help. One rep asked it a Costco truck picked it up, did I get the license number? Ultimately, it turned out the pickup was never entered into the system. It was share misery.

We then went to a real furniture store, one we purchased our Stickley sofa from years before, and spent $ 6000 on the Stressless brand. No delivery or setup issues. Much better quality. It is russian roulette to buy furniture sight unseen and without sitting on it. No more Costco furniture unless we try try it in the store, and then order it online.

Excuse a few spelling mistakes on my above post. No way to edit?

pstein15 thank you for your comments. We too ordered white-glove service when we purchased the bedroom set. However, when the installer set up the bed he neglected to untie and plug in the USB cord that was mounted on the backside of the headboard. Luckily I noticed this before he left but it took both of us to each lift one side of the bed away from the wall to accomplish the task. I have no idea how I would have been able to do this by myself. He also did not untie and plug in the nightstands but they're small enough for me to do it. After reading the description of their white-glove service, I would've expected him to do it. With all the horror stories I'm now reading about Metropolitan Warehouse & Delivery I'm amazed they're still in business. This certainly sounds like an opportunity for some smart entrepreneur to start a quality delivery service and take business away from these shysters.