SM-What happened?

Looks to me like something sharp hit the tempered glass. It alas happens a lot on not just to Milele. If you call customer support and beg, they'll give you a discount on the replacement glass (not hard to do). But I'd check elsewhere first. I was able to get new OEM glass for my Advantium at some supply place in Virginia for much less than GE was quoting.

No, you see no handle

handle broke off because it's only connected to front glass without support of door. The entire thing shattered. Miele would not pay for it said it was not covered under warranty. I asked for this and still don't have it in my passion. About 1/16" thick glass... Really?

Kitchen cabinet dealer said he never saw this in his 15 years of installing cabinets. Paid a thousand to fix and they now put a plate behind it. But my experience with glass is IT ALWAYS NEEDS RUBBER WASHERS BETWEEN GLASS AND METAL. I WILL NEVER BUY A MIELE

This sounds strange but it's true. When I filed a complaint to Miele I got a call from a foreigner who said they would not cover anything even though the stove was still wrapped and this happened w/in no time of delivery. Before buying this product Google other reviews....the glass was back ordered... I wonder why! Total thumbs down on customer service and product with this inferiority designed product.

i never would expect this after paying over 5K

If you get a guy named Odle forget it...He is like talking to Col. Klink....doesn't care at all that the product was new and unwrapped. He was more concerned about his time spent and warned me that this is his final call to me!

Call the dealer where you bought it and see if they will do something.

In the US, dealers don't actually sell Miele. They facilitate the contact between the buyer and Miele. But ultimately, it is Miele that directly sells to the end-user.

Having said that, a dealer does have some pull with Miele, as they could simply stop sending their customers towards Miele. So, yes, talk to your dealer and ask them to negotiate with Miele. The dealer wants repeat business and word-of-mouth referrals; so, they have a vested interest to represent you.

piss poor design AND customer service

"M" and "mishmash" are 100% correct in their statement about Miele. Miele controls all not the store. Miele is piss poor. If I could only let you hear my voice mail from Oogly you would all die in shock! The store had nothing to do with it. Miele charged to replace the glass but added a part to avoid this again. If that is not an admission to guilt I don't know what is. I would never buy Miele again and please pass this on to the 40M people who hit this site and let's put it to their pockets. I will continue to post this experience for the next five years because I never expected this from a high end range manufacturer! I think I will sell this range and buy Viking!

Thanks, Miele does their work directly and has a "Hard Line" stance. Both the appliance dealer and kitchen dealer tried to get just the glass for free and they denied. The kitchen dealer told them that in their 15 years of extensive remodeling they never saw this nor saw how "poorly" a handle was attached. They know this was a defective design by adding parts during the new glass installation but still denied. I feel this is Consumer Fraud and I am going to follow with an attorney and recoup all damages and monies paid. No one should have to go through this hardship.

SM,

How old is the unit? Miele accepts return. Return this unit. Did you purchase through an authorized channel?

Good for you SM. i would also contact your state's attorney general. denial of warranty is a serious offense. the fact that the fix involved bolstering the handle attachment is almost an admission of a design flaw. If you paid through credit card, maybe they could step up to bat for you. Many will extend the mfg warranty. it would be sad if you had to hire an attorney.

there is a big red sign on the front of the range, attached to the handle, that say 'don't use the handle as a grip for moving".

whoever took it off the pallet didn't read that and that is why it broke. Have that person pay for the door

No sign,

nice try you probably work for Miele

so, why don't you admit it !

poor design....poor customer service. Your better off buying a less expensive stove like GE since they stand by their products and make sure their customers are happy! This isn't socialized Gernany!

I just want everyone to know how Miele "Stands by Their Product" after paying over 6K. It's a pray that Miele will do the right thing....,,Bad policy!

I was there when this happened!

Since it was repaired it can not be returned....or I would. I will follow up with the State Attorneys office to see if they can do something about foreign company making selling crap and making money off of us...

I will continue to post this year after year if not rectified!

SM, Did you follow through with an attorney?