I bought the cute PB Reindeer mugs last year for Christmas. We ended up not using them until this year. They were tucked away in my kitchen cabinet in their box until we brought them out this Christmas. I rinsed them out and used Two, one for hot chocolate and one for tea. The person with the tea suddenly had the hot liquid coming out at the base. At first she thought she had spilled it and grabbed a cloth. While this was happening the other person was pouring the hot water into the Chocolate mix in his cup, there was a cracking popping sound and the hot chocolatey liquid spewed out from a very large crack running vertically down the side. In the meantime the hot tea cup was continuously seeping from around the base of the cup but we couldn't see a crack anywhere. After cleaning up the mess and making sure no one suffered any burns, we cleaned out the cups and checked them out. One had an obvious crack that had occurred, while the other one used for tea had no discernibly visible crack. BUT we discovered that when you ran a wet finger around the bottom of the sides of the inside base of the cup , you could feel a hairline crack running almost completely around the inside base circumference. These cups come in a package of 4 and are expensive considering 2 out of 4 cracked when used for hot drinks. We are afraid to use the other two cups for fear of getting burnt. l wanted to read reviews of these cups but cant find ANY reviews on any of their products. This leads me to thinking they purposely don't have anywhere to post them. From a CS perspective this is a very poor optic, doesn't inspire brand loyalty or any desire to continue to purchase their products. Trust and belief in the brand providing quality products is seriously compromised. I also purchased a woven duvet cover that I have to needle in a couple of loose ends that were left sticking out the ”GoodSide” of the cover. Shoddy finishing work with a no care attitude.

Their Chesapeake line, which was replaced by the Chatham line, was far superior. The Chesapeake was made with teak. The Chatham is apparently made with maple? It just doesn't last as long outdoors as teak. I'm sure it was cheaper to manufacture the maple. Very disappointing. My Chesapeake furniture lasted for years. I treated it with their teak oil every year and it lasted for years.

If you can afford to spend a bit more Stickley makes top notch stuff and if it matters to you it's all made in upstate NY. The people out at Stickley and Audi in Framingham are vey helpful (maybe a bit too pushy to start with) and it's just nice to walk around. Stickley has lots of options and styles and you'll get a well made sofa.....their leather is fantastic. I've bought some Stickley furniture over the years and I enjoy it's beauty every day.

We have had a partial order of our Indio Metal Dining set and Lounge chairs delivered. (the rest is on backorder) While everything looks nice one of the Chaise lounge chairs and a couple of the dining chairs their legs do not all lign up and so there is a slight wobble to the chair. Both Chaise lounge chairs (not kept under the patio) have been rained on, while they look fine they are retaining water inside the aluminum construction of the chair. While i know aluminum does not rust, however aluminum can corrode over time. I am wondering if this is going to compromise the longevity of the chair? Again everything looks great, the quality of the product leaves us second guessing the purchase decision. Coming from a major designer/retailer like Pottery Barn this is a really big disservice to the customer confidence. i am looking forward to seeing how Pottery Barn addresses the situation. and here are a couple boring videos i took of the chair leaking water, the chairs are on their side and about 2 days after the last rain event. And yes the videos are like watching paint dry.. looks nice