Chi as you said when you started this thread you already knew what you were going to do. LOL.

If it happened to me I'd call them and since I am a coffee drinker I would be hoping they would tell me to keep it. Haha.

Share, that reminds me of a problem I had with Nordstrom's once. I ordered a very expensive dress for my rehearsal dinner. I received a package with some guy's order and not my dress, I thought they had been switched. I contacted customer service and they arranged for me to return the clothes, and sent out a new dress via priority shipping. It arrived and everything was fine.

Until a few days later and I received a second dress! I tried several times to straighten it out but I didn't get anywhere with customer service, who kept seeing that I only bought and was sent one dress. I returned the second dress for a full refund and essentially got my dress for free. I didn't feel guilty - I spent several hours trying to do the right thing.

Mama, I knew I would contact them. I tend to be very honest, even to the point of returning to Chipotle after accidently stealing some guacamole! I had misunderstood what the cashier asked me and didn't realize till I looked at my receipt and saw she hadn't charged me.

Interesting - I'd never even think twice about contacting them to let them know.

I'm betting you'd have immediately contacted them if they shorted your order.

An extra five boxes of coffee from Amazon? I'd let them know, but expect they'd say keep it. We buy a lot from them and rarely have any problems, so they've built up a lot of good will from us.

I can think of only one merchant who was so error-prone that we deliberately did not try to correct yet another $20 undercharge. They went out of business.

I had already decided what I was going to do before I posted the question, imstillchloecat. I thought it would make an interesting topic, so I discussed the pros and cons.

And no, I don't always contact them immediately if they short me. Sometimes I don't even bother at all if it's a minor amount.

It's just interesting to see the balance between ethics and convenience. Would someone drive 10 miles back to the store if they were overcharged by a dollar? Or if they were undercharged by a dollar?

I went to a craft store the other day and the cashier rang me up incorrectly and couldn't cancel the transaction. To get my money back, I would have had to stand in the return and exchange line which had about 15 people in it. I lost $5 that day because I wasn't willing to wait another 30+ minutes. It was my choice but I also think the store is at fault for such a horrible procedure.

I didn't read through all of the comments so I have no way of knowing what everyone thinks. I can only speak for myself. I can't imagine not notifying Amazon.

I would email them that you ordered such and such on date and received more than ordered at no charge. They need to be sure their system is working properly. If they want it returned, let them do the work---you will leave the extra out on your porch on a certain date for their driver to package and pick up for return.

Over 20 years ago, I ordered prescriptions by mail. The package arrived with extra stuff in the box. I reported that a bottle of some kind of liquid hair treatment was in the box and leaked all over. Also a rented movie, and something else (a black jack of piece of equipment from their facility?), as well as my order. They offered new prescriptions, but I explained that was not necessary as only the container was wet, not the medication. Their truck returned the next day to pick up the carton and the extra items in the box. I have always thought that a worker had gone out at their break and bought the hair stuff and rented the movie and stowed it and the little black jack in an empty box. Someone packed that box without emptying it first. They needed to resolve that problem.

Chi. Hope you didn't misunderstand me. I already knew you were going to call.

We do tend to learn peoples personalities at theKT lol

Mama, oh no, not at all. I knew what you meant, I was just confirming :)

If they want it returned, the hardest thing they'll ask you to do is tape the box and set it on the porch.

If I was shorted, I'd notify them, likewise if I got too much. It really isn't mine if an error was made and I'm aware of it. If they say keep it, I'd give it to someone who can enjoy it, rather than let it expire and toss it.

Let me tell you about my Amazon saga. I haven't ever had this much trouble with Amazon. I ordered a daybed with a pop up trundle Nov 3rd. It came a few days later.

This one:

https://www.amazon.com/gp/product/B00JVPGPHM/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

The link spring that supports the top mattress is supposed to have edges that turn DOWN. The one they sent turned up. I called and no problem, they would send a new one. Not just the correct spring, a whole new bed! Four boxes. Okay........... I got the entire new order, opened the spring, it was correct. Bed is great. Repackaged the first spring. Problem solved. Nope.

They sent a MAILING label to return. I called, explained that it was 4 HUGE boxes and needed UPS, OK They sent UPS One label. I called they sent one more. Ok, Ups came tonight and they couldn't take all four boxes, only two. I had to call Amazon again.

Now, I have talked to Amazon a total of 4 times and UPS a total of 6 times and EVERY time I talked to someone, I told them I needed FOUR (4) labels.

They are coming again tomorrow and we shall see. This will be the fourth day I have waited on UPS, because while they will leave something when you are not here, they will not pick up with no one home. Oh, and that is only Mon-Fri.

The bed get 5 stars. Amazon customer service gets less than zero. But everytime I talk to someone, they thank me for being a Prime member.

UPS will pick up when you're not home. Maybe not a bed, but most other items they will take without bothering you.

sherry_7bAL, I hope you know that the bed you linked to was neither sold by Amazon nor shipped by Amazon. It says clearly on that page that the seller and the shipper is a company named USM Inc.

Be careful (and fair) about trying to slime Amazon over this. Yes, its website (and Amazon Marketplace policies) are involved but this was not something that took place under Amazon's roof.

i would have contacted Amazon and have done so in the past. Would have felt very guilty if I hadn't.

JeCrigler, thanks for putting up Amazon's Customer Service number. I've noted it for future use. A few weeks ago I had a problem processing an A-Z Guarantee---suddenly my order number was invalid, and they kept insisting I contact the seller. Well, that only lead to an e-mail from Amazon letting me know that the seller was no longer with Amazon, and could not accept e-mails. The claim was only for $10, yet I spent 15 minutes trying to find a Customer Service number. Finally I found a way to get them to call me, and another 15 minutes to get my claim okayed and processed. Guess it is good that I so rarely have problems with Amazon to need to call them.

I agree that contacting Amazon to see how they want to handle it is the way to go.

I once ordered a dozen stools and art tables for the school where I worked before retiring. The order arrived with no problems. Two days later we received a duplicate of the first order which totaled around $2,000. I called the company to see about returning the stools and tables. Not only did they not want them back, they insisted that I was mistaken and that only one shipment had been sent.

After going around with them a few times, I sent them a letter thanking them for the donation of furniture to our art room and that was that. Never heard another word about it and the students made good use of those stools and tables.

Elmer ,you are wrong about the bed I bought. I bought from Amazon. At the time I bought, Amazon Prime was instock. If you click on the link to go to the bed, then click on available from three sellers, it brings up this:

https://www.amazon.com/gp/offer-listing/B00JVPGPHM/ref=dp_olp_new_mbc?ie=UTF8&condition=new

At the moment there are three sellers, Amazon, USM, and Mattress Firm. The lowest price instock is the one the link takes you to first. I bought from Amazon. Over to the right side It states that "Ships from and sold by Amazon.com.". Yes, it IS their problem and I AM being fair.

I would contact them. if they tell you to keep them, then fine. If they send you a prepaid pick up, then fine. The only thing I would do is refuse to pay to send them back, because it was not my error.

Dances.

Years ago I was @ a grocery store. The checker gave me change for a $20, I explained I'd given her a $10. Her manager was working the next aisle over...she came over...the people in line behind me were agitated....the cashier insisted she was right....everyone was upset and angry....a mess. I just don't "go there" any more. I ended up with change for a $20 any way.....they didn't want to be wrong. That seemed to be the issue.....my being honest was the problem.

ACK!! WOW we can justify the heck out of a very simple situation. If its not yours don't keep it!!! Yes it may be a hassle--honesty is worth it. Will someone get fired? NOT YOURS TO DECIDE. You have no idea if this is a one time thing or shoddy work ALL THE TIME. We have a band saw we never paid for--so I know the hassle. I know the likelihood of feeling like you weren't satisfied but that is never an excuse for you not being true to yourself and doing what's correct. Ya have to try!!!

I called them last week about an order of four table legs, big box came with one leg. I told them to cancel the order and return my money, they said "keep the one leg" so you won't have to do much but tell them.

Okay sherry, comment withdrawn, sorry. I was commenting on the information shown on the page you chose to link to. If that was the wrong page then fine, that was what you did and that was what people had to refer to.

Elmer, Thank you. It was not the wrong page. I posted the picture so the link spring could be seen. If Amazon had been in stock yesterday, they would have shown the same picture, but with the Amazon info.

I would of preferred to have just bought at a local store, but no one carries anything in stock anymore.

Actually I’m 99% sure they’ll tell you to keep it as edibles or drinkables can be tampered with & they won’t resell anyway for customer safety. 1 little needle hole can easily be overlooked.

About money in the cash register. Many years ago I was a sales clerk and they were very strict about money, as they should be. So I would return an overage so that person doesn’t get in trouble. It’s not about the money for me - I just don’t want the cashier fired on my account. Although I never use cash anymore. But if I did, I’d return it.

A few years ago I got home from Kroger and saw they didn’t scan my cat food bag on the bottom of my cart. I called them and they took my charge card over the phone. It was $30 bucks so I knew they wouldn’t let me keep it for free. Like I said before, no bad juju.

Our DS and DIL have a nice full-glass aluminum frame storm door. They sell for about $200. DIL's mother had ordered one and got two. (I don't remember the vendor.) She kept trying to send back the duplicate, and the vendor kept insisting she only got one door. Finally, she gave up!

I'm grateful to have the Amazon help phone number. I may be using it.

I have not been credited for a too-big Nautica men's sweater I returned to the vendor (not Amazon itself). I kept expecting to see a credit on my CC statement. When I inquired this week, the vendor emailed me, saying it is now too late to return the sweater. No, no, I already DID return it -- took it into the post office and mailed it back. Yes, it is way past the 30-day return window NOW! I emailed back, asking if they had not received the item.

I guess I should have complained about no credit sooner. I haven't returned anything before. Do you get an email or other acknowledgement from the vendor when they receive a return? Should I have mailed it back with return receipt requested? I used the printed label that came with the sweater.

Contacting Amazon is easy. Sign into your account, enter Contact Us on the search line, the page that appears has a link near the top right saying Contact Us, then you answer a couple of questions on the next page that appears and choose how to interact - Phone, Chat, or Email. If phone is chosen, they call you.

chisue, I would contact Amazon. They're typically very customer-leaning when it comes to situations like you describe.

I received an expensive gift that one of our kids bought for us from an Amazon Marketplace seller. We didn't want it and wanted to return it (told kid, no problem). The seller was non-responsive and played dumb. I advised Amazon, they contacted me the next day and said "Keep it and we'll reverse the credit card charge". It happened to be something the kid had and liked, so he got an extra one and his money back. It was quick and easy. Maybe not every situation is handled like that but that was my most recent experience.

Update to the bed saga. UPS came to pick up today. He had 4 labels and needed 2. I have an e-mail from Amazon last night that said they sent 2 more labels to UPS. Maybe he decided to send 4 and be sure. So all 4 pieces are now on the way back to Amazon. I don't know why they had so much trouble with this. Everything usually comes like clockwork. I have only had to return two orders to Amazon in 10 or 11 years. One was a set of books I didn't remember I had, so it cost me return shipping and one was a desk lamp that arrived broke. Neither were any problem at all. Of course when you order from Walmart, Lowes, or Home Depot, the item can be returned to the store. (As long as you don't order from their Marketplace sellers.)

chisue, if you can't/don't get satisfaction through Amazon or the vender, contact your credit card company to dispute the charge. More than likely, they will credit your account and take up the issue with the seller or Amazon.

Edit to add that credit card companies usually have a much longer return window than most vendors and the CC policies override seller policies.

Contacting Amazon is easy. ...you answer a couple of questions on the next page that appears and choose how to interact

One of those questions was to provide the order number. Amazon made my order number invalid, and therefore would not proceed to the contact page.

Thanks KT friends! I'll keep trying!

I do wonder, though, how I could *prove* a return in the future. The package could 'go missing'. It's nothing but my word.

Chisue, Be sure to send it with a tracking number. Even the post office can track.

Not Amazon, but I do remember DH many years ago ordered a box of chocolates for me for Christmas from Fanny Mae's in Chicago to mail to southern California. It did not come in a reasonable time, so he reported that it never arrived. They told him a new pound of chocolates would be sent to arrive on a particular date. It did not come, so DH called again. A week or two later we finally got a box of chocolates, and another a week or two after that and another several weeks after that. Our family enjoyed them all. Yes, we reported their arrivals.

"One of those questions was to provide the order number. Amazon made my order number invalid, and therefore would not proceed to the contact page."

Then maybe you should have tried saying the problem was "something else", "other", "Unknown Charges" or whatever other choices you could be vague about to proceed to the By Phone Call Me route. When you had a person on the phone, they could have perhaps helped you in real time. Did you try that?

When you had a person on the phone, they could have perhaps helped you in real time. Did you try that?

Gee, why didn't I think of that! Of course when I got ahold of Amazon Customer Service I had them help me in real time for the problem I was contacting them about.

I had no less than 4 Amazon Customer Service people on the line in real time, from November the 9th thru November 20th.

I would get in touch with them and tell them. I'm too honest not to let it bother me (obviously you are too, otherwise you wouldn't have asked...)

ETA I see this was mentioned so I'm sorry, but yes, an interesting topic. Time IS money and time you spend isn't really fair if you're trying to fix a (in my case, in the past) 2 dollar mistake....

I like this website for those of you lost in recording hell https://gethuman.com

Sometimes, you can't bypass those recordings, but sometimes you can.

Well, I haven't heard back anything yet which is strange because I heard back very quickly about my missing celery, which I sent several hours later. Maybe it's a different department.

They probably don't know what to do with your honesty, Chi, and are having a hard time figuring it out...

gyr falcon it was you, not me, who said "therefore would not proceed to the contact page"

Did you read what you'd written? I was offering an alternative because you said you were stuck and couldn't go further. Did I misunderstand, do these words mean something different?

[For Mr Fudd] From 18 hours ago:

JeCrigler, thanks for putting up Amazon's Customer Service number. I've noted it for future use. A few weeks ago I had a problem processing an A-Z Guarantee---suddenly my order number was invalid, and they kept insisting I contact the seller. Well, that only lead to an e-mail from Amazon letting me know that the seller was no longer with Amazon, and could not accept e-mails. The claim was only for $10, yet I spent 15 minutes trying to find a Customer Service number. Finally I found a way to get them to call me, and another 15 minutes to get my claim okayed and processed. Guess it is good that I so rarely have problems with Amazon to need to call them.

----------------------

I spent time trying to use the contact links provided through the A-Z Guarantee, that I was directed to use by Amazon in their e-mails, that were supposed get me through the claim process. The A-to-Z pages also have links you are supposed to use if there were additional problems. After answering some questions about the order that had problems, it was supposed to take me to their Customer Service page. But it would not because it claimed the order number was invalid. So I had to use a different method to contact Amazon's Customer Service to get my problem resolved.

In comparison, Amazon was less trouble.

Alright, update. It's been 2.5 weeks and they haven't answered me. Do I reach out again, or do I assume it's mine?

Sure. You made a good faith effort to fix the problem. If they contact you in the future, you can offer to pay for the extra boxes or return any unused portion at their expense.

Maybe it's the wrong time for me to answer as I sit waiting, yet again, for customer service to return my call about a lost package.... you tried to do the right thing but apparently they can't be bothered. Don't waste your time anymore. Keep it or give it to someone who will use it.

Amazon will give you a shipping label that you print. You already have the box. contact the seller if you want to be honest. All you have to do is take one box of pods, tape up the parcel and print the label and drop it off at any post office. Or keep the pods and say nothing. It's up to you.

Oh, just saw you tried already. Keep the coffee. If they can't be bothered to reply to you in a timely manner, it's their loss.

I would expect a response within 48 hours, not 2 weeks. I wouldn’t reach out again, especially since their response would most likely be keep it anyway.

Assume it's yours. It's a relatively small item. Amazon had their chance to respond.