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buying a gas oven from Amazon?

6 years ago

Has anyone bought a major appliance from Amazon? Our kitchen remodeling will finally start in about 4 weeks, and the gas oven I wanted to buy is on backorder at Costco, which offers the best deal among brick and mortar stores. And I just found the same oven from Amazon for a better price. Although I'm a prime member, I'm little nervous about buying a major appliance from a completely online store. I guess I'm afraid that return or customer service would be difficult.

Featured Answer

M

6 years ago

Some of the big brand names only extend manufacturer's warranty, if the appliance is sold through an authorized dealer. So, if anything goes wrong with it, you'd have to go after the 3rd party seller on Amazon. That could be tricky.

Buying from a reputable local dealer avoids this pitfall. But of course, if your local dealer is shady or overpriced, then that's not particularly attractive either.

There are a couple of reputable internet dealers who are considered authorized dealers by manufacturer's. But I can't make any direct recommendation, as I am quite happy with my local dealer (who will regularly price match other authorized outlets).

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Comments (7)

freeoscar
6 years ago
Is Amazon the seller, or is it a 3rd party seller?
Fori
6 years ago
If Amazon is the seller, I'd have no concerns.
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ul03560
Original Author
6 years ago
last modified: 6 years ago
It looks like a 3rd party that sells a lot of appliances.
weedmeister
6 years ago
I would not be any more concerned about Amazon than any other online seller that people recommend here (like AJ Madison). You just need to get straight what the delivery options are (curb side, garage, white glove, etc) and Amazon's return with the 3rd party seller.
ul03560 thanked weedmeister
M
6 years ago
I wouldn't be particularly concerned about buying from Amazon directly. They tend to be pretty good with their customer service ... at least for the first few months after ordering; and sometimes for longer. Also, depends on how much you buy from them over the course over the year.

I'd still check though, whether the manufacturer considers Amazon an "authorized dealer". It's silly to give up on the manufacturer's warranty, as the manufacturer is in the best position to deal with any problems. Third-party warranty is a lot less useful (although still better than nothing).

I would be a lot more concerned about third-party vendors on Amazon. They come and go all the time. Who knows, whether you'll be able to find the same third-party vendor, when you need their help with a warranty repair. It's not unusual for a third-party vendor to only be on Amazon for a couple of months.

At least with somebody like AJ Madison, you know that they have been around for a long time and presumably will stay around. Also, they are authorized dealers for many of the major brands. Having said that, I don't have any first-hand experience with AJ Madison; so, I can only recommend them based on what I have read online.
ul03560 thanked M
lucky998877
6 years ago
I have ordered appliances from AJ Madison many times and never had a problem. Their sales guy Mark has very fast reply, quote is always less than anywhere else. Delivery time for a very high end kitchen was long, but it said that when ordering...the fridge was made only after the order. 1 warranty issue was resolved with the home owner having to pay for repair before AJ Madison refunded it all.
ul03560 thanked lucky998877

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