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kathleen_smith6227819

AT & T issue yesterday. Rant-lol

9 years ago
last modified: 9 years ago

So apparently we had an area-wide internet issue yesterday. I was trying to pay my bills before heading off to work yesterday afternoon so I called AT & T. I tried to troubleshoot it myself...usually all I need to do is reboot the system, unplug the modem and plug it back up. Nothing worked so I called them and after going though multiple stupid menus I finally got a live person. She refused to help me with the internet issue at all. The entire conversation was her harassing me about signing up for Direct TV. I tried to be nice and explain that I didn't want it, didn't need it and only wanted my internet fixed so I could pay my bills including theirs! Nope, I even told her I had to go to work soon and couldn't keep listening to her. She was extremely aggressive and she pissed me off so bad I ended up cussing at her as I hung the phone up. Went to work, got a message from a neighborhood on-line community that their AT & T internet service was out too. Got home early this morning and called AT & T again...not actually thinking I'd get a human but I did. Nice lady helped me right off the bat. Didn't get my service back until today but she did tell me what was going on. Not sure what the deal was with the first one but I was mad enough all day at work to swear I would get another internet service. Now that I'm calmer, I don't know if I want to go to the hassle of changing my internet...I have a lot of accounts, bank, places I shop at on-line, my mortgage company, etc...that I would have to change my e-mail address. Would you change over this one issue? There are a couple others that a a tiny bit cheaper but not sure I'm going to go to the trouble.

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