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palomalou_gw

3 year report on American Range Performer

palomalou
6 years ago

I love using this stove. It really performs--when it works. It began to have a problem with the oven about the time it went out of warranry. American was agreeable to helping with the repair; however, their only authorized repair shop that services our area of NYC is a scam. After several calls it was finally repaired--maybe. However, this shop says they have to run your credit card before they come, but not charge you if it is under warranty. They charged us twice. American did not stand behind us on that. We are now 6 months later. A few days ago, I turned on the oven and nothing happened, despite the fact that it had worked fine the previous evening. So I am now waiting for a different repair shop to get their insurance in order (condo requires) to come take a look. Sigh. Wish I could report better. The wretched thought of, "when do I bail and replace?" Is wandering around the back of my mind.

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