Phuong Bul,

I don't think you can do much more than what you have done already. When you plant them do not fertilize them until they begin to show growth, and then very lightly until they put out robust growth.

May I respectfully advise you to do this concerning future orders of bare root roses coming from foreign Northern Hemisphere countries :

Contact the seller and inform them that you will not purchase roses from them unless they ship them in a completely deep DORMANT state. This would be during the winter season (November through February, in Europe). If the roses are shipped to you when they are in deep dormancy the chances of them arriving to you in top condition are greatly improved.

Toi chuc ban than cong trong phuc hoi hoa hong cua ban!

Moses

Oh no that's awful I'm so sorry! I just planted bare roots for the first time this season so I have no experience to help you. I wish I could. I hope your roses are ok!

Did you take photos and contact the company? Otherwise it sounds like you did all you can and now have to wait . I really hope the company stands Behind their roses because 27 is a lot of roses !! I'm not sure how it goes in Vietnam but here you can contact your credit card company as well for a refund if they are dead on arrival . I'm so sorry ! Fingers crossed for you !

You did all the right things. Now all you can do is plant them and wait and see.

You did all the right things, and the important thing is whether the roots and canes survived, not necessarily if the new growth survived. The roses can handle losing or drying out of the new growth because it's tender, and it's possible to get past the mold if it hasn't damaged the canes themselves. Do pull off any moldy foliage and watch the canes for signs of canker or cane blight, which would be large black patches that start circling or extending down the cane. You can still cut below the canker and the rose can survive, but with the mold and moisture issues you want to pay attention to them for a while.
Bottom line is that you're right to check back with the company and see what they can do to compensate, but it doesn't necessarily mean the roses are dead. Bare root roses can be resilient, it just depends on how dry the roots got in transition and how well they've retained some healthy roots to support the cane growth.
Sympathies on the damaged roses though - you're right to be frustrated.

Cynthia

Plant them and wait. The new growth after planting might come out healthy

Thanks all. Cant complain the company since they did ship quickly, the rest is between the forwarding service and me. I notice 1 rose was long gone though, literally dry wood upon open. I will try to get refund for that.

Anything I need to do specifically, after planting them tonight?

As long as the main canes are still green, they should recover.

After planting, keep the soil moist. You may also want to try to construct a tent or cover of some kind to keep the canes from drying out. Some people cover the canes with soil or mulch until new leaves emerge. Good luck.

I will try with garbage bad. Can't do the soil up the cane. And canes are black btw :(

Almost all of the more than 100 rose bushes I grow in my garden have bought them through web pages of European prestige nurseries (Kordes, Lens, David Austin ...) and have always been at the root naked.

I am in the habit of taking pictures as soon as I open the box where the rosebushes come. If everything is correct and the plants are in good condition I plant them in the holes that I already have prepared days before I have the forecast of the arrival of the order.

If there has ever been any confusion in the variety of roses ordered, in the number or if they have ever arrived in poor greeting conditions, I have written immediately to the seller sending email with image file from the open box as soon The roses arrive at my home.

I've never had any problems. If some roses arrived in poor condition, the seller sent me a new rose at no cost to me.

I hope your problem is solved and I am very sorry for what has happened. A greeting.

I would notify the company in any case. You don't want to cover with a plastic garbage bag you will intensify the heat with that. Black canes doesn't sound good, but maybe the roots are alive and will send out new canes.

Rebecca

Thank you all for your advice last year!!! I managed to save more than half of my roses last year. This year I got another order UK and they arrived in even worse state: Everything is dry, I mean dry in dry. I put them in water for more than 24 hours anyways, then planted them anyways. After several weeks ( 3-4) I wanted to quit. So I pulled out 2 of them and guess what, despite the dead state, the root as 2 small 3 inches root. Only 2 but I was so happy so I put it back.

My question: How long should I wait? Or I should just leave it there and forget about it all?