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No Wifi Connection

shaxhome (Frog Rock, Australia 9b)

8 years ago

last modified: 8 years ago

I recently installed a new Netgear N300 Wifi router.

My desktop is connected to it via Ethernet cable and works fine. But my laptop (and those of visitors) has a problem. It finds the router, I enter the password and it then says it's connected. But when I try to connect to the internet, it's not connected.

I'm sure there must be a simple setting I need to change, but am at a loss.

Anyone able to guide me through this please?

Featured Answer

User

8 years ago

I'm not an authority on routers but the little I do know offers that you want a Home Network...not a Public Network. Try that and see if it helps.

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Comments (14)

kudzu9
8 years ago
Call your ISP's tech support department.
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shaxhome (Frog Rock, Australia 9b) thanked kudzu9
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e p
8 years ago
Did you set it up yourself - especially the security? Our network is setup to be very secure. It will not let you on unless it knows the MAC address (nothing to do with Apple products - media access control address) of your device - even if you put the password in correctly it still will not connect unless it's been told you are approved.
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shaxhome (Frog Rock, Australia 9b) thanked e p
shaxhome (Frog Rock, Australia 9b)
Original Author
8 years ago
No, it came ready configured from my ISP.

Thanks Kudzu...will do that when they re-open after the holiday break. Not much point having a Computer Help Forum, then?
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zep516
8 years ago
Or

Try right clicking on the network Icon down by the clock and choose troubleshoot. What does it say ?
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shaxhome (Frog Rock, Australia 9b) thanked zep516
e p
8 years ago
last modified: 8 years ago
Unfortunately I don't know a ton about PC network setup.. we're a Mac (the Apple product this time) household.. but see if you can find your network security settings. Articles like this one might help you figure out where to start at least. - https://www.cnet.com/how-to/home-networking-explained-part-6-keep-your-network-secure/

Here's another one about netgear security settings in particular, but some more specific searching might be in order for your specific router...

http://kb.netgear.com/13112/How-to-configure-Access-Control-or-MAC-Filtering-Smart-Wizard-routers?cid=wmt_netgear_organic
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shaxhome (Frog Rock, Australia 9b) thanked e p
kudzu9
8 years ago
shaxhome-

Sometimes the Computer Help Forum provides good, fast solutions. But network issues can be due to many factors, not all of which can be guessed at -- and some connection issues can derive from the particulars of who your ISP is and how the router interfaces with it, rather than a problem with your computer per se.

I'm not discouraging you from asking questions here. I just think you may get a faster answer and waste less time if you can get your ISP to help. My ISP is available 24/7. I'm a little surprised that your ISP is on holiday break, especially since the holidays are over.
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shaxhome (Frog Rock, Australia 9b)
Original Author
8 years ago
Thanks, Zep and e p...have tried every troubleshooting option, all the Netgear tutorials etc. To be honest, it's all beyond me.

Kudzu...I called my ISP, and they're on skeleton staff. 2 guys I spoke with didn't have an answer. Hence my post here.

I reckon my solution is just a couple of clicks away, but I need a knowledgeable navigator...
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zep516
8 years ago
The wireless Icon down by the clock on your laptop

When you right click on it and choose Troubleshoot what does it say ?
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shaxhome (Frog Rock, Australia 9b)
Original Author
8 years ago
Oh, Joy! Just had a call from the ISP supervisor in Philippines, and after 20 minutes of TeamView, they discovered that initial local installer had connected modem to router in wrong ports! Although I had cable internet for months, no Wifi. Now I have both.

All fixed!
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kudzu9
8 years ago
last modified: 8 years ago
You're welcome... ;-)
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shaxhome (Frog Rock, Australia 9b)
Original Author
8 years ago
Yes, thank goodness he'd been listening in to my 2 previous calls there and decided to intercept my case!
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kudzu9
8 years ago
Glad it's resolved. You got lucky.
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mike_kaiser_gw
8 years ago
...they discovered that initial local installer had connected modem to router in wrong ports!

I'm not a networking expert but that don't seem make any sense. I would think that if the modem was plugged into the wrong port on the router, then neither a wired or wireless connection would work. I might be more inclined to believe the original tech plugged the computer into the modem, bypassing the router completely.

In any case, I'm glad to hear things are up and running for you.
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