That shouldn't have happened, but you never know what might have occasioned the changes. Did both you and your husband have this app that got nuked? Could its exile have been the reason?

I use Google Keep for note taking. It has a neat feature where you can share your notes with other people.

Digital files are always subject to loss and I think a phone is about as insecure a platform as any. Contacts, as an example, should always be set up to be mirrored in Gmail and I think that's the default. For other things, it's easy enough to set up auto backups into the cloud if you think that's needed. Sadly sometimes a loss is what gives people better backup practices. I learned that lesson myself a long time ago, the hard way. Good luck with getting things back to normal.

He did not have the app . We have all the contacts backed up and he can still get to them by choosing the phone icon and contacts there . But the actual contacts icon that comes with the phone on the home screen is the one that is not working . I got a different contact app from the play store so he can have the contact icon on his home screen and it works fine so the contacts are still there . I have no idea what caused it . Mine did not do that . I hate that the gallery changed so much . Frustrating putting things into categories so they are easier to locate and then it disappears . I will have to start using a different app for the gallery .

One person said they had all their passwords saved on the app that disappeared and didn't have backups . I can't understand how someone could be so trusting of an app alone. I lost my grocery list and some recipes etc I can handle that .

I lost my email and my text icons the other day on my Galaxy. The apps are still on your phone. They are not deleted. You just have to find them via your application manager. Then hold down the icon (at least on my phone and it will go back to your home screen.

My husband and I both have AT&T as our cell phone service provider and nothing like that happened to us. Are you certain it was an AT&T update and not an operating system update from the phone manufacturer?

Not these they are absolutely gone from the phone not in app manager not even listed in the play Store as being downloaded to my phone. I found another one gone from my phone. Quick pic a gallery and photo editor totally gone. I had to go download them again. But all the information I had stored in the mi moment app is gone getting the app again did not bring back the information. I had hoped it was saved to a file somewhere and when I downloaded the app it would find it and restore it but no luck.

Yes I have had just an icon go missing and have to put it back on the screen from the app drawer. I wish it would have been that simple.

I hope I don't find anything else gone.

It said it was an Att update but I checked and it did update the android also it was a huge update it took a long time on high speed Internet to get it and it had to reboot the phone a couple of times. His happened a day before mine happened.

When I Googled about the app disappearing there's a lot of people on the att forum complaining about the update and how much stuff was changed on their phones and the app being removed. I don't know if they are just sending out an update to everyone or certain phones or how they are going about it.

I would assume it's like windows updates and updates are sent out staggered to all systems.

One of the HTC phones I had a while back never once got an update, my husband had the same exact phone and his did mine always said it didn't get any when I would have it check for updates.

Technology it definitely isn't perfect lol.

My dh and I don't see eye to eye on this kind of thing. I prefer hard copies. I've lost a lot of stuff over the years.

Perhaps their notification linked below will give you more information. And...perhaps if you notify them directly they may be able to rescue your lost files. HTH

https://www.att.com/esupport/article.html#!/wireless/KM1084805

I use ATT and my iPhone is just as it was.

Ours are 4G LTE so that ending of the 2 G won't affect us.

Ours are Android phones. Apparently many did get updates since they are complaining. Hopefully others will have a better experience.

A trip to the ATT store and hopefully they can restore the things for you. I've always been able to get help at the Verizon store for my iPhone. Good luck.

Raven- did the app not have an auto backup or a sync option? I have an app I use for grocery lists and reciepts, I have it on my phone and my tablet and they auto sync once a month. Even if I lost my phone, I would have my lists on my tablet.

Did you have the app on any other device that might have the data?

No it doesn't, I only had it on my phone. I downloaded it again but I'm afraid it will disappear lol. I'm going to be trying a few other apps. I want to be able to sync and backup. I found a recipe one I like a lot that syncs and backs up but if you add more than 20 recipes it's no longer free. It may be worth it. I had a different app for my list and stuff I really liked that I had synced to my pc and tablet but they suddenly discontinued it and suggested Evernote which I don't like nearly as much.

I am really glad we didn't lose contacts or pictures!

So many people on my neighborhood forum were telling/questioning/complaining about AT&T going down yesterday afternoon, may have been regional? But we're in West TN!

I just synced everything and tried to search for an update. Either it updated with no issue unnoticed or we aren't getting an update on our AT&T Androids (4 devices).

I'll keep our dumb phone. We only use it when we are out of the house. At my age I don't need all those apps. We make up a simple grocery list on paper when we go shopping. When we took a trip across country we used a walmart atlas. LOL. We didn't get lost because we had no agenda. Living simple is the way to go. For me anyway.

I Googled for information on the Mi-Moment app because it sounds like what I need. However, the sites I tried to download it from ended up saying the app was no longer available. Also just found the following:

CLICK TO PREVIEW

#MiMoment

To install, visit this page (http://my.yapp.us/73NV63) on your mobile device. This app’s account is lapsed and cannot currently be installed.

So it may not have been AT&T's fault. Darn, I really wanted to give this one a try.