Not happy about the way Cuisinart is handling the recall

9 years ago

last modified: 9 years ago

Say your company has to recall millions of dangerous products. Do you find it acceptable that your customers can't communicate with you? No. You hire more people to deal with the problem. And then more, if necessary. The recall page has two pictures of blades. It says, if you have this one (picture of riveted blade) it's recalled; if you have this one (picture of unriveted blade), it's not. Notice they do not say that only some riveted blades.

I have a riveted blade. But the model is not in the drop-down you are forced to use on the form. So I have been trying to communicate with Cuisinart and the parent company Conair. I want the blade replaced. Emails and customer service forms are not answered. Phone lines are always busy. Yes, I know it's a millions of people and riveted blades. But businesses have to step up in situations like this, and do whatever is necessary to restore confidence.

Featured Answer

friedajune

9 years ago

last modified: 9 years ago

I told my sister about the recall because she has one of the Cuisinart models. She had not heard about it. She went on the webpage, filled in the info, and has already received her replacement blade. I was impressed with that turnaround time.

Since your model is not listed on the drop-down menu on the website, it's not part of the recall. I don't agree that the company should be criticized; they have put customers with the recalled blades first.

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Comments (17)

lindac92
9 years ago
I have an older DLC 10...rivited blade...I haven't tried to access the recall because I know they are over loaded.
Patience...unless your blade is throwing chucks of metal in your face....patience. Cuisinart has a history of doing what is right...cut them a little slack....they could have ignored or fought the problem.
sleevendog (5a NY 6aNYC NL CA)
9 years ago
I used mine this morning. I have two identical models i've been using. (one back-up in the box as it has been discontinued).

I tried to access then just decided to wait for a while. It will take a while. My blades are fine. Just knowing something might happen, i'll just check the blades, no biggie. Be patient. This re-call grew legs by internet postings...
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foodonastump
9 years ago
My impression from the site is that some riveted blades were subject to the recall. I'm waiting for mine, but they've warned me not to hold my breath. If I need to use it while I wait, I'll just be careful to inspect the blade before and after use. 8 million blades recalled due to 69 reported incidents.
kris_zone6
9 years ago
I reported my blade several days after the recall notice and received the new blade yesterday. They seem to be doing their best.
User
9 years ago
I have a riveted blade and think mine might be involved. I need to work on contacting them again. At first, their website couldn't handle the traffic so I just gave up.

I've been using it though. Living on the edge!
pkramer60
9 years ago
Minipad, the best way to get new blades is to order them on the website. Here you can check to see if your model is on the recall list to confirm.

With 8 million units out there, I am not surprised that the phones are jammed and it may take some time to receive new blades. I ordered mine the day after the announcement and have not gotten them yet.
sleevendog (5a NY 6aNYC NL CA)
9 years ago
Seems the best way is going on-line. Mine are riveted even though vintage. The model #'s do line up to be replaced even though at first i was not sure.
plllog
9 years ago
last modified: 9 years ago
I did it online. If the website is overloaded, do it at night. I haven't received the blade yet, but yesterday I got a letter from the store I bought it from a dozen years ago. I agree that they should have a confirmation that comes up on the website for your model number not needing the replacement, but they're aware of all their models, so if yours isn't on the recall list, it's a different blade (some here have said made in a different country).

I hear your frustration, but be patient. It'll be fine in the end.

This is the full list of prefixes for the recalled models/series, shown on the declaration on the bottom of the motor housing. If yours isn't on this list, it isn't recalled.
- • CFP-9
- • CFP-11
- • DFP-7
- • DFP-11
- • DFP-14
- • DLC-5
- • DLC-7
- • DLC-8
- • DLC-10
- • DLC-XP
- • DLC-2007
- • DLC-2009
- • DLC-2011
- • DLC-2014
- • DLC-3011
- • DLC-3014
- • EV-7
- • EV-10
- • EV-11
- • EV-14
- • KFP-7
- • MP-14
cloudy_christine
Original Author
9 years ago
FOAS and Pllog, I was making the point that they're sending mixed messages about what is recalled. One one hand, "if it's not on the list it's not recalled." On the other hand, "here are pictures of two blades and the one with rivets is being recalled." There should be a way to clarify why a riveted blade is not in the drop-down. Why the DLC-XP and not the DLC-X? Is it an error?
Olychick
9 years ago
CC I would guess the blades not recalled on some models are based on dates and places of manufacture. Perhaps the DLC-XP is a later or earlier model and the blades were not manufactured at the same time/place.

I have two different models - one I am using and a brand new spare that I got as a warranty replacement a few years ago. Both are on the recall list and it was easy to figure out if yours is or is not. We'll see if I get any hassle registering for 2 new blades.
anoriginal
9 years ago
I printed out the list of model numbers. My model doesn't match anything on the list EXACTLY so don't know what that means... assuming NOT recalled? You'd think they's just bite the bullet ans replace ALL blades with 4 rivets rather than wait for an additional model number to add to the list?
Compumom
9 years ago
I think it's really confusing! If your model number is close to one of those with the riveted blades, go ahead and choose it. Chances are it will work for you. In the meantime, I will continue to use my processor. it's not overworked these days! LOL
andreap
9 years ago
Yes, I think they just list the prefix, so I ordered one. (Mine had a prefix they listed and then a lot more numbers.) Meanwhile I'm using the old one but not for anything very hard. No problems but better safe than sorry.
H B
9 years ago
Keep trying to get through on the website...mine is a '98 model (on the list) and they were very quick to send a replacement.if you're still using your blade, look carefully under the rivets to see if th blade is cracked. Mine was cracked under 3 of the four. I had forgotten but apparently purchased it at Costco as they sent a recall letter too. Good luck.
foodonastump
9 years ago
last modified: 9 years ago
Well shoot, HB, I have to admit I hadn't actually looked at my blade yet as I rarely use the thing. But sure enough, two of four are cracked!
plllog
9 years ago
Yes, Andreap had it right. The list is just prefixes and can be followed by more numbers and letters. And Olychick is right. I've read in several places that the recalls were manufactured in the same place and that they haven't had issues with the other ones. If the list is correct (and one would hope they double checked it) the only DLC models being recalled are XP, which is why they wouldn't have cut it off at X.

Compumom is right. If you just want a replacement, go ahead and choose one. I'm sure they'd be happy for you to have the peace of mind. All the spindles may be the same on the ones that look alike, and if so it's just a matter of the size. If it has the same bowl size, go for it.

Not happy about the way Cuisinart is handling the recall

friedajune

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lindac92

sleevendog (5a NY 6aNYC NL CA)

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Not happy about the way Cuisinart is handling the recall

Comments (17)

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cloudy_christineOriginal Author

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