Not happy about the way Cuisinart is handling the recall

7 years ago

last modified: 7 years ago

Say your company has to recall millions of dangerous products. Do you find it acceptable that your customers can't communicate with you? No. You hire more people to deal with the problem. And then more, if necessary. The recall page has two pictures of blades. It says, if you have this one (picture of riveted blade) it's recalled; if you have this one (picture of unriveted blade), it's not. Notice they do not say that only some riveted blades.

I have a riveted blade. But the model is not in the drop-down you are forced to use on the form. So I have been trying to communicate with Cuisinart and the parent company Conair. I want the blade replaced. Emails and customer service forms are not answered. Phone lines are always busy. Yes, I know it's a millions of people and riveted blades. But businesses have to step up in situations like this, and do whatever is necessary to restore confidence.

Featured Answer

friedajune

7 years ago

last modified: 7 years ago

I told my sister about the recall because she has one of the Cuisinart models. She had not heard about it. She went on the webpage, filled in the info, and has already received her replacement blade. I was impressed with that turnaround time.

Since your model is not listed on the drop-down menu on the website, it's not part of the recall. I don't agree that the company should be criticized; they have put customers with the recalled blades first.

Sort by:Oldest

Comments (17)

lindac92
7 years ago
I have an older DLC 10...rivited blade...I haven't tried to access the recall because I know they are over loaded.
Patience...unless your blade is throwing chucks of metal in your face....patience. Cuisinart has a history of doing what is right...cut them a little slack....they could have ignored or fought the problem.
sleevendog (5a NY 6aNYC NL CA)
7 years ago
I used mine this morning. I have two identical models i've been using. (one back-up in the box as it has been discontinued).

I tried to access then just decided to wait for a while. It will take a while. My blades are fine. Just knowing something might happen, i'll just check the blades, no biggie. Be patient. This re-call grew legs by internet postings...
Related Discussions
Questions about a cuisinart food processor
Q
Comments (26)
'Oh sorry, I should clarify that .... it wasn't 20 pounds all at once ' no problem, I figured that. I'd do the same - run a bunch of something thru, dump it in a container and re-load - lol! I ordered the ninja from qvc (4 easy pays). I figured if it didn't work out, at least my money isn't tied up. I'm thinking positive tho so don't pay s/h back. I also thought about the weight of the bowl/pitcher and plastic is good for me. also less likely to break if it slips out of my hands. It does have a huge pitcher that I thought would be good for making juice and sauce/ salsa. I'll probably use the smaller one most of the time. most of the others don't get over 500 w, the vitamix qvc had on this a.m. is 1380 watts and the ninja is 1100 I think. it should be here this week and I hope I have the time/feel up to spending time figuring it out and doing a test run with it!
...See More
Best way to handle this situation
Q
Comments (14)
Take the stepmom (and for that matter, the divorce) out of the equation for a moment. A family has a vacation planned for a school break, but a teenaged child wants to participate in a youth program with friends instead. This happens all the time in any family with teenagers, not just in non-step families. The stepmom's participation as a chaperone does add a twist, it does make the idea of the whole family going to NYC less attractive, and it sort of makes your decision-making a little "public." But really, those are minor issues. I'm not so sure that the idea of the whole family going to NYC would be such a great one, again, not having anything to do with SM. You wrote, "sd has a hard time making friends and "fitting-in". This is her first year in high-school and we were so hopeful she would find her place with this band. I am thrilled to report that she is thriving with this group! Sooooo Â I think she should go with them and bond even more through what can only be a good experience. I would love to be a part of it ...." But your being a part of it could sort of interfere with the group bonding and finding her place that is so important to any kid at this age, when she is forming her identity. Ask any teen; they feel like a whole different person when their parents are around (remember?). I sympathize with your situation with your SD's mom. But I really don't see this as a situation of "have[ing your] plans stepped on" -- it's not like she organized the field trip. It would be very different if, for example, the SM had invited your SD on a trip. But that's not what happened here. Her going as a chaperone sort of makes it feel like that, but it really isn't the same thing. I definitely wouldn't "b) Talk to a lawyer and see about enforcing the split holidays Â and forcing her to stay home," so I respectfully disagree with newgardenelf. From the girl's point of view, this is about her going on a field trip rather than a family vacation, not about the relationship between her parents (including you). I think you are handling this very well. In fact, you need not offer to change the date of the Hawaii trip so she can do both; if it isn't convenient to do that, she may just have to choose. My kids sometimes chose to skip really great family trips in favor of youth activities. If it was easy to arrange the trips around their schedules, we did, but if not, they had to choose, and we were careful not to make them feel pressured or guilty if they chose their friends. This stuff is important to teens. Good luck, and have fun on your vacation whatever you decide!
...See More
Easiest way to kill Japanese Beetles and stick bugs! A Happy Accident.
Q
Comments (5)
I have used a similar method to drown codding moths that attack my apples. This "brew" consisted of water, vinegar, molasses, and a bit of banana, hung from the tree limbs in cut off milk cartons (the plastic gallon sized ones with handles work best). The containers fill up fast and need scooping often, the brew just gets stronger with time and needs refreshing every 2 weeks or so. I'll have to give your tomato/bucket method a shot as stink bugs and leaf footers are terrible here, for the asst fruit trees as well.
...See More
Cuisinart Blade Update
Q
Comments (35)
My wife is going to Mexico on Monday; maybe she can pick mine up for me. I've been waiting five days longer than j_morano. No reply to my email sent over a month ago.
...See More
foodonastump
7 years ago
My impression from the site is that some riveted blades were subject to the recall. I'm waiting for mine, but they've warned me not to hold my breath. If I need to use it while I wait, I'll just be careful to inspect the blade before and after use. 8 million blades recalled due to 69 reported incidents.
kris_zone6
7 years ago
I reported my blade several days after the recall notice and received the new blade yesterday. They seem to be doing their best.
User
7 years ago
I have a riveted blade and think mine might be involved. I need to work on contacting them again. At first, their website couldn't handle the traffic so I just gave up.

I've been using it though. Living on the edge!
pkramer60
7 years ago
Minipad, the best way to get new blades is to order them on the website. Here you can check to see if your model is on the recall list to confirm.

With 8 million units out there, I am not surprised that the phones are jammed and it may take some time to receive new blades. I ordered mine the day after the announcement and have not gotten them yet.
sleevendog (5a NY 6aNYC NL CA)
7 years ago
Seems the best way is going on-line. Mine are riveted even though vintage. The model #'s do line up to be replaced even though at first i was not sure.
plllog
7 years ago
last modified: 7 years ago
I did it online. If the website is overloaded, do it at night. I haven't received the blade yet, but yesterday I got a letter from the store I bought it from a dozen years ago. I agree that they should have a confirmation that comes up on the website for your model number not needing the replacement, but they're aware of all their models, so if yours isn't on the recall list, it's a different blade (some here have said made in a different country).

I hear your frustration, but be patient. It'll be fine in the end.

This is the full list of prefixes for the recalled models/series, shown on the declaration on the bottom of the motor housing. If yours isn't on this list, it isn't recalled.
- • CFP-9
- • CFP-11
- • DFP-7
- • DFP-11
- • DFP-14
- • DLC-5
- • DLC-7
- • DLC-8
- • DLC-10
- • DLC-XP
- • DLC-2007
- • DLC-2009
- • DLC-2011
- • DLC-2014
- • DLC-3011
- • DLC-3014
- • EV-7
- • EV-10
- • EV-11
- • EV-14
- • KFP-7
- • MP-14
cloudy_christine
Original Author
7 years ago
FOAS and Pllog, I was making the point that they're sending mixed messages about what is recalled. One one hand, "if it's not on the list it's not recalled." On the other hand, "here are pictures of two blades and the one with rivets is being recalled." There should be a way to clarify why a riveted blade is not in the drop-down. Why the DLC-XP and not the DLC-X? Is it an error?
Olychick
7 years ago
CC I would guess the blades not recalled on some models are based on dates and places of manufacture. Perhaps the DLC-XP is a later or earlier model and the blades were not manufactured at the same time/place.

I have two different models - one I am using and a brand new spare that I got as a warranty replacement a few years ago. Both are on the recall list and it was easy to figure out if yours is or is not. We'll see if I get any hassle registering for 2 new blades.
anoriginal
7 years ago
I printed out the list of model numbers. My model doesn't match anything on the list EXACTLY so don't know what that means... assuming NOT recalled? You'd think they's just bite the bullet ans replace ALL blades with 4 rivets rather than wait for an additional model number to add to the list?
Compumom
7 years ago
I think it's really confusing! If your model number is close to one of those with the riveted blades, go ahead and choose it. Chances are it will work for you. In the meantime, I will continue to use my processor. it's not overworked these days! LOL
andreap
7 years ago
Yes, I think they just list the prefix, so I ordered one. (Mine had a prefix they listed and then a lot more numbers.) Meanwhile I'm using the old one but not for anything very hard. No problems but better safe than sorry.
H B
7 years ago
Keep trying to get through on the website...mine is a '98 model (on the list) and they were very quick to send a replacement.if you're still using your blade, look carefully under the rivets to see if th blade is cracked. Mine was cracked under 3 of the four. I had forgotten but apparently purchased it at Costco as they sent a recall letter too. Good luck.
foodonastump
7 years ago
last modified: 7 years ago
Well shoot, HB, I have to admit I hadn't actually looked at my blade yet as I rarely use the thing. But sure enough, two of four are cracked!
plllog
7 years ago
Yes, Andreap had it right. The list is just prefixes and can be followed by more numbers and letters. And Olychick is right. I've read in several places that the recalls were manufactured in the same place and that they haven't had issues with the other ones. If the list is correct (and one would hope they double checked it) the only DLC models being recalled are XP, which is why they wouldn't have cut it off at X.

Compumom is right. If you just want a replacement, go ahead and choose one. I'm sure they'd be happy for you to have the peace of mind. All the spindles may be the same on the ones that look alike, and if so it's just a matter of the size. If it has the same bowl size, go for it.

Not happy about the way Cuisinart is handling the recall

friedajune

Comments (17)

lindac92

sleevendog (5a NY 6aNYC NL CA)

Related Discussions

foodonastump

kris_zone6

User

pkramer60

sleevendog (5a NY 6aNYC NL CA)

plllog

cloudy_christine
Original Author

Olychick

anoriginal

Compumom

andreap

H B

foodonastump

plllog

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

Not happy about the way Cuisinart is handling the recall

Comments (17)

Related Discussions

cloudy_christineOriginal Author

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

cloudy_christine
Original Author