Cuisinart processor blade recall

9 years ago

https://consumerist.com/2016/12/13/cuisinart-recalls-8-3-million-food-processor-blades-dating-back-to-1996/?utm_source=facebook&utm_medium=socialflow

Featured Answer

fawnridge (Ricky)

9 years ago

Mine is nearly 30 years old and it has the bad blade. I registered online and immediately got confirmation that a new one would be sent.

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Comments (58)

foodonastump
9 years ago
Thanks cc, ordered mine.

Yes, lizbeth, my model is made in China.
cloudy_christine
Original Author
9 years ago
I wonder why it said back to the 1990's if a model from '80's is on the list. Mine is also from the 1980's. It's a DLC-X. DLC-XP is on the list, but nor DLC-X.
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Okay, rounding, and fully assembled including the cap on the center vial of the pusher, my Breville 16 cup Sous Chef Peel & Dice is nearly 18" tall. Call it 18" including some wiggle room. The motor base is about 9"x11". It's a bit curvy and I just eyeballed the corners against the measuring tape, but again, tried to be generous. I think the website measures are a combo of metric and inches, but marked as inches. The pusher has a round middle vial and an oblong removable middle section. It can make the cleaning a little more involved, but it's great if you want a larger opening to add while it's running. There is no drizzle hole in the center vial, like there is on a Cuisinart, but you can easily pour or use a spice funnel or similar, to do your drizzle. Or drill your own hole. This is the thread where I learned about it, and reported back. It's from years ago, so ignore the bits about special pricing and offers for the extra dicing kits. https://www.gardenweb.com/discussions/4896049/breville-sous-chef-peel-and-dice-processor-best-thing-in-my-kitchen#n=53 I wrote this last Summer comparing the two FPs--there's a lot of other stuff on that thread so I'm copying the Breville stuff here: A lot depends on how you cook and what you want a food processor to do. I don't use it much for daily, small cooking, though you could, and it comes with a small bowl and knife set for small tasks (the big bowl is sufficiently bigger than my Cuisinart that it gets rid of some of the annoyances just by being bigger. For instance, you can shred a large block of cheese without having to dump out several times, though you might need to redistribute in the bowl). It's easy to clean. Most pieces can go in the dishwasher, though I don't for various reasons of my own. I often cook larger meals (for 6, 12 or 36), however, or have limited time or limited stand-around-fiddling-with-prep gumption, and it does so much so fast! The first to go is the grating. FWOAM! Done. There's an adjustable slicer. I could use a mandoline, but the machine is easier...and FWOAM! It dices. Really. Though not so well with hard roots. With more amenable things it's a miracle. It doesn't have a rasp (which is why I keep the Cuisinart for the one thing it has always done a superior job on), --------------------- my old Cuisinart does a fine job of grating cheddar, and even as soft as mozzarella. The problem is the size of the bowl, 11-cup. All the shreds land in a small area next to the chute and stay there, so it has to be taken apart and emptied several to many times per block. I think the bowl on this model Breville is 16-cup, so it accommodates more to start with, and the cheese seems to fling farther, though that may be just from being wider. It still needs to be opened once during a big block of cheddar, but the disk comes off the top of the spindle, whereas the Cuisinart spindle is locked to the bottom of the disk. Taking the spindle out leaves all kinds of room for mess. With the Breville, just lift the disk, push grated cheese to a less full (not completely empty) part of the bowl, then drop it back on and go back to grating. I don't know if new Cuisinarts have closed bowls and/or detachable spindles. Mine is from 15-20 years ago. My mother's 1965 Nu-tone had no problems grating cheddar either, nor carrots. I can't remember about potatoes. I think I also grated potatoes on the Cuisineart. The grating of the cheddar comparison above would hold for anything. Grating potatoes of any kind, and sweet potatoes, is a dream on the Breville. FWOAM! With my old Cuisineart, you have to push. Not muscle-y, but if you don't use some downward pressure on the pusher, the disk will go round bumping the potatoes but not shredding them. The pusher on the Breville is heavier plastic, and has three, rather than two parts (i.e., another form of more weight), so that might make a big difference. I do hold the pusher, but I think the potatoes go faster than I can push. That's why my lingering impression is "FWOAM!" N.B.: I don't make hash browns, but do use it to make latkes for the multitudes. The holes seem equivalent to my old box grater, but I think they're a little smaller than on my dish with lid grater. I don't know if exact size of the grated matter matters to you. So far, there aren't any add-on disks. The grater disk has big holes on one side and little on the other, which works very well. The little holes will do fine strings of parm. I think it's about the same as they use for those bags of tiny strings of grated cheese at the store, I still prefer the powdered, for which you need a rasp. As I said, I'm keeping the old Cuisineart just for that. Other people want it too, going by comments on their site (i was hoping to find the disk had been added, but will take the comments). An issue may be that the whole shebang--all the accessories including the main knife--fit in a beautifully fitted housing. The initial peel and dice kit, which is an add-on to the Sous Chef (which you can also buy without it) is fitted into a tray that connects under the main housing. The extra two dicing kits (a separate purchase), have their own fitted housing. If they add more disks, it'll probably be a set with their own storage box, to match. And I don't know what else it could do. The rasp is the only side of the box grater that isn't covered. The slicer is adjustable so you don't need extra sizes. Maybe another size of julienne? A second grating disk with holes in between the current ones and giant on the other, like for shredded lettuce and cabbage? I'd buy and use that set, not just to get the rasp. But I don't know if it would sell well enough to be worth their while. Re the peeling, it's not perfect. I don't know if it's true, but I read somewhere regarding this that the standard size potato in the antipodes is much smaller and rounder than ours, and that's what the peeler is for. It is not suitable for fries, unless you're making matchsticks, nor for any time you want a pretty whole peeled potato, but if you're making hashed browns, mashed, latkes, scalloped, diced or any kind of dish where they're cut up, it does work. There are often a few little spots of skin to clean up, and it won't get into the concave bits where the potato grew around a stone. Plus all I said above about how they get beat up, and you do lose as much as with a too good manual peeler. It's totally not perfect, and I'd never bother for one potato. For dozens of latkes, I get the bags of smaller potatoes from Trader Joe's which need only one or two cuts, if any, to work, and hand 'em over to the peeler. It works best with three or four chunks/potatoes at a time, so I clean up the first batch while the next runs, and the whole bag is done in half the time or less, and with much less actual work or fatigue. -------------- I've also used the peeler on an apple. Same beat up and not pretty, but for cooking purposes, it worked just fine. Luca, I'm not trying to sell you. Just trying to give you a complete picture so you can make an informed choice. It is very powerful. Since my first post, I've remembered that my Cuisinart used to stick and come to a halt on various vegetables, but the Breville just cuts through, and I think that's what you wanted.
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sleevendog (5a NY 6aNYC NL CA)
9 years ago
Good to know about this. I'm looking at my blades, recently replaced for my very vintage loved machines...hard to read but mine are DLC-501TX so i guess good as is. I hope.
lindac92
9 years ago
Hmmm.....I figured that since mine was about a 1982 model I didn't need to worry....maybe I do!
plllog
9 years ago
Pfui! I thought I was going to get a new food processor because my blade is dull and dinged and not worth sharpening or even trying to buy a new one. :( Now they're giving me a new blade, I have no excuse. No Robot Coupe. No fancy new Cuisinart. There is nothing wrong with mine except the blade. Dang it!
cloudy_christine
Original Author
9 years ago
Well this is a weird coincidence. My blade fell apart yesterday. Not the riveted metal part. The plastic that holds the metal sheared away from the collar that fits over the metal drive shaft (or whatever that's called).
While kneading my Stollen dough, which is soft, and never gave the processor any trouble before. Now I hope it is a recalled blade so they will send me a new one.
artemis_ma
9 years ago
My Cuisinart mini-processor blade does not appear to be on the list.
Louise Ibbotson, Technician
9 years ago
Thanks for that Christine. Mine is on the list so I have the new one coming. I may never have known about this if you hadn't posted the link.
Compumom
9 years ago
last modified: 9 years ago
Thank you for all of this posts. At first glance I didn't see a number. When I checked the website, it stated if your machine doesn't have a number (the box and instructions were tossed long ago) you don't qualify. After seeing this thread pop up and so many were involved, I re-checked my processor and found the teeny tiny model number on there! Sure enough, it's on the recall! So yay, new blade for me!
dees_1
9 years ago
artemis, my mini processor blade housing is cracking where the plastic meets the blade. I have a search on my list of things to do to see if there's a recall on that blade at all.
cloudy_christine
Original Author
9 years ago
You can't fill out the form if your model isn't in the drop-down list. My DLC-X is not on the list, but it does have the riveted blades. Can't get through to the phone number to ask about why.
plllog
9 years ago
Christine, I didn't read the article in the paper thoroughly, since mine is on the recall, and that message was enough, but I think I saw that there are riveted blades that were made differently, or in a different place, that hadn't been reported to come apart so weren't part of the recall.
Lars
9 years ago
Don't know how I got lucky, but mine does NOT have riveted blades and is not on the list. I don't use it very much - especially not to make dough, as I prefer other methods for that, except I do use it when I make spinach pasta, but normally I use the spinach in the sauce or filling. Regular pasta I make in a small bowl, and two eggs plus 1 cup of flour is enough for the two of us. I find it easier to make small batches by hand, and clean-up is easier.

I use my FP mainly for hummus and bean dip, and so it gets used about once a wekk - not enough for it to live on the counter, and so I have to get it out and put it away each time I use it, and it is heavy. I use my stick blender more often, and I prefer knives for chopping. If I were making mass quantities (like the Coneheads), I would use the FP more often.

Anyway, I'm happy not to need a new blade!
ovenbird
9 years ago
FYI, I just received my replacement blade today. No rivets, it is lighter in weight and the cutting blades are noticeably smaller in size and overall blade diameter than my original. I haven't tried the new blade out yet but I assume the smaller size will function as well as the original. I applied for a replacement online on Dec 15 so turn around time was quite good considering the humongous scope of the recall.
cloudy_christine
Original Author
9 years ago
I finally heard from them. I'd emailed them saying I have a riveted blade but could not fill out the form because model DLC-X not in the drop-down list you had to use. Their answer says it is recalled and and they're sending me a new blade.
carolb_w_fl_coastal_9/10
9 years ago
Ovenbird, how long was the time between your request & the replacement arriving, please?

Curious minds wish to know...
ovenbird
9 years ago
I filled out the online form on Thurs Dec 15 and received the replacement Wed Jan 4. So both Christmas and New Year's Day holidays were during that time frame. The packing list was printed on Fri 12/30 and it was shipped via Fed Ex. But I don't know which Fed Ex method was used...maybe 2 day delivery which was delayed by the weekend and holiday?
dees_1
9 years ago
I received an email indicating blade replacements were delayed and they were working diligently to get replacement blades manufactured and shipped but there could be delays. I have not yet received a replacement.....but I don't use my FP frequently so I'm in no rush.
lizbeth-gardener
9 years ago
last modified: 9 years ago
Just an FYI for anyone trying to get through by telephone. I just got through to them without much wait time. (9p.m. EST) My FP and my daughters are both DLC-7, but did not show up on drop down list. I called just to make sure and indeed they are both recalled. Their phones are being manned from 7am-11pm EST, Mon-Fri and 9am-5:30pm EST on Sat & Sun. She did say not all riveted blades are being recalled. She also said I should receive it in two weeks.
foodonastump
9 years ago
That's unbelievable that recalled blades are not on the dropdown! I would have taken that as a clear sign that mine is not recalled. I ordered mine on Dec 17, will post when I get it.
plllog
9 years ago
last modified: 9 years ago
Lizbeth-gardener, That's good news about the helpline, but I'm surprised about your not finding your model on the list. This is the list that I got from the Cuisinart website a week or two ago, and it has it. I'm wondering if there's more than one site/list?
- • CFP-9
- • CFP-11
- • DFP-7
- • DFP-11
- • DFP-14
- • DLC-5
- • DLC-7
- • DLC-8
- • DLC-10
- • DLC-XP
- • DLC-2007
- • DLC-2009
- • DLC-2011
- • DLC-2014
- • DLC-3011
- • DLC-3014
- • EV-7
- • EV-10
- • EV-11
- • EV-14
- • KFP-7
- • MP-14
User
9 years ago
I got mine today as well and yes, it does seem smaller. I hope it does work as good as the old one! As to time frame, it was around the middle of December and mine showed up today. Did it all on line.
lizbeth-gardener
9 years ago
Pillog: The site I went to had my model DLC-7, but then you had to go to a drop down list and input other info and ours didn't show as being on the list. My daughter and I did this together right after the first announcement-middle December. Then I got busy with holidays and am just getting back to the recall issue. It may be different now. I haven't rechecked the list, just thought I would call and verify. Glad I did.
JoanEileen
9 years ago
I have two numbers

DLC-10 which appears on the recall list and

FP-100TX which does not.

I'm confused.
plllog
9 years ago
Oh! I get it now, Lizbeth. That is very confusing! Good thing you thought to call. And thanks again for letting us know that calling is feasible.

JoanEileen, I'd go with the the number on the list. Since it matches, that must be the one they're looking for.
jwvideo
9 years ago
Anybody else receive an incorrect replacement? Like ovenbird, I submitted my application in December and received my replacement on January 4. Not only were the non-riveted replacement blades smaller than the original, but the mounting socket for the drive shaft also was smaller in diameter than the shaft on my DLC2011/2011c model and the replacement's socket was shaped like a "D" while my FP's shaft has two keyways. In cross section of the shaft on my DLC2011 looks like a lower case "t."

I found out that If you need to communicate with Cuisinart by e-mail, the following address works: cuisinart_Cserve@conair.com.

I e-mailed them and attached photos of the replacement and the original shaft sockets. In pertinent part this is what they told to do to receive the correct replacement blade:

"Thank you for contacting us today and we share your
concern about receiving the wrong blade * * * Please go to the Recall website and place a new order for
the correct blade and return the wrong blade to the address below. * * *"

I am posting this for anybody else who runs into a problem with the replacement blade.
foodonastump
9 years ago
Back to the end of the line?
ovenbird
9 years ago
My replacement blade although slightly smaller seems to work fine...whew.

Model: DLC-2011N

Original blade: DLC-861TX

Replacement blade: DLC-861TXB-CSR
javiwa
9 years ago
I emailed ~ Dec. 17 (before I got through to their toll-free line) and received confirmation that a replacement blade would arrive within two weeks. It's now January 8 -- nada. I just emailed again.
John Liu
9 years ago
You might need to reorder via the website.

My Cuisinart FPs are older (made in France/Japan) but the list of recalled model numbers seems to include some older ones (CFP-9). I haven't investigated this as I'm not going to order replacement blades. Mine, while riveted, are uncracked and I don't want a smaller diameter blade.
ovenbird
9 years ago
John, why don't you order one just to have on hand in case one of your current blades does crack. Nothing to lose. FYI, while my replacement is a bit smaller, once I got it into the FP it was barely noticeable.
cathyinpa
9 years ago
I appreciate everyone continuing to report their experiences, etc. I have absolutely no clue when I got my Cuisinart, but it was a looooooong time ago. I called today on a whim, got right through, talked with a nice rep about my DLC-10PLUS that isn't listed and will be receiving a new blade.

Thanks to jwvideo too for posting experience receiving wrong replacement.

Cathy_in_SWPA
javiwa
9 years ago
Ooops! I misspoke. I did finally get through to the website and ordered the replacement on Dec. 22. That same day, Cuisinart emailed to say they were producing blades as quickly as possible, and that I'd receive a shipping confirmation when the blade was on the way. To date, no confirmation and no blade. I replied to that same email (per their instructions), so we shall see what comes of it.
carolb_w_fl_coastal_9/10
9 years ago
I think Conair/Cuisinart should be lauded for this seemingly massive undertaking.
lizbeth-gardener
9 years ago
last modified: 9 years ago
Agree, Carolb! I've never had car recall issues completed in 2-4 weeks and IIRC, seems like they stepped forward on their own, early in the game to replace.
jwvideo
9 years ago
A follow-up on getting the correct blade. Like ovenbird, my FP's original blade was a DLC861TX. The replacement I received (after my on-line registration) was a FP-100TXA. That was the one that did not fit. To get the the correct blade, this time I used telephone number to re-order, instead of re-ordering online. The customer service rep was very helpful and pleasant. I was able to give her the exact model numbers for my food processor, the exact model number for the blade, and (thanks to ovenbird) the correct model number for the replacement blade. I just received an e-mail saying the replacement is on its way.
ovenbird
9 years ago
jwvideo, hopefully the replacement blade will fit this time and you'll be good to go!
ghoghunter
9 years ago
I registered back when the original post was posted and have no heard one word. Probably never will either I guess.
javiwa
9 years ago
last modified: 9 years ago
Cuisinart replied to my follow-up with the same message I received in mid-December when I first filed the request online:

And here I thought I'd gotten ahead of the curve and submitted my request early.
ghoghunter
9 years ago
Well after posting that I thought I would never hear anything about my blade guess what? You guessed it! It came yesterday in the mail!!! Glory be I just love feeling foolish now that I got my replacement!! So don't give up hope!
helsharmar
9 years ago
Just got mine, almost 6 months after filing claim. It was too large to fit inside the bowl. What ensued was a call to the above Recall number with the usual wait to talk to a rep, who said to call Cuisinart Support. The rep I reached there (after another long wait) said the "RCB number" they provided in January did not match my name. I was told to call back the first number to get my correct RCB number. Another long wait to talk to the rep, who said I must call back the second number and tell them to put a "1" before my RCB number. This is how they distinguish between two customers who were given the identical RCB number. Another call, another wait. Now they had my correct record but no information about my food processor. When I provided that information ("Little Pro Plus"--no numerals; some numbers on the blade hub), the rep said my model (with the riveted blade) was NOT part of the recall. Even though I submitted the same information in January, when my claim was accepted. Why should I trust that statement, or that company, at all?
cloudy_christine
Original Author
9 years ago
I got mine a few days ago. The blade sits higher then the old one, which was very close to the bottom of the bowl. Without rivets they had to imbed the blade in thick plastic. I'll have to see if it makes any difference in how well it performs.
bbstx
9 years ago
I'm still waiting........
jwvideo
9 years ago
last modified: 9 years ago
Me too.

For reference, I'm the one who very quickly received a replacement a couple of weeks after registering in December. They just sent the wrong blade. There was a flurry of correspondence in the first week of January with a written promise to send the correct blade when it became available. Today, (six months later) I was e-mailed the following update:

"Valued Customer,

"Thank you for your inquiry. According to our records,
your blade won'"t [SIC] ship out until after June sometime. Now this is just an
estimate and you could be receiving it a lot sooner than that. If you have any
further questions please reply, with all previous correspondences attached, to
this email. We invite you to call our Customer Service Department at
1-800-726-0190. Please keep in mind the Customer Service Agent will not have
access to your e-mail information. The hours of operation are 7 AM -11 PM EST
Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding
major holidays."

FWIW, my original blade is still fine apart from seeming to be starting to dull a bit after 15 years use. Otherwise, I might be more annoyed about the length of time it is taking to get the replacement.
Louiseab
9 years ago
I just got my new blade in the mail..
lascatx
9 years ago
The Cuisinart blade and Takata air bag part recalls have set a new standard for poorly handled product defects. I had an air bag recall issue that lasted longer than the Cuisinart blade, but finally got them addressed on two cars -- two or three repairs on each, IIRC. I am really sorry for anyone still dealing with either.
lizbeth-gardener
9 years ago
I got my replacement blade in the mail this week. I ordered in January and they told me it would be June, so right on time.

After reading these latest comments, I'm going to retrieve my boxed up old blade from the trash till I see if the new one fits and works. My old one looked like new and had no cracks.
bbstx
9 years ago
Sitting in my kitchen, staring at my Cuisinart, singing a chorus of "Anticipation".....
jwvideo
9 years ago
My replacement of the replacement blade finally arrived in today's mail. This one fits.
lizbeth-gardener
9 years ago
Just an FYI for those still waiting on replacement blades. I ordered a replacement for both my daughter and I on the same phone call and we had the same model FP. I received mine mid June; she just got hers this week. Don't despair!!

Cuisinart processor blade recall

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