It does not mention, in the ad, that it is for floors only

They need to hire someone able to use the language of their markets . So now what are you going to do ? Are you sure you don't want their slow vacuum it can be used somewhere ! Lol my bet is you won't see them changing their description any time soon .

Just more Chinese junk flooding our markets. You get what you pay for, folks. I am buying less and less on Amazon due to them allowing counterfeit products which put the original companies out business. Jeff Bezos should be ashamed of what he has allowed his company to become!!

Remember when they said that call centres (including customer service operations) would never be relocated overseas, due to the high telephone long distance and international calling rates?

Seems to have been some changes, over the years.

I agree - take the issue up with the local seller ... and send the message received to them, asking them for a translation.

ole joyful

Pawprint, what's the link for the one you bought? The one that Lucille posted doesn't have any negative reviews (but definitely "paid" reviews).

If it is the one that Lucille posted, did you remove your review? I'd never, ever have purchased that product given the way the description is written, the clear indication that it's a Chinese company, and all other text on the page. Not that I have anything seriously wrong with Chinese companies - - - there are reputable and unreputable businesses in every culture and country. However, this is beyond reason. IMO.

Can you post a link to yours, Pawprint?

One of my customers has one full-time and one part-time person to "review" and talk about their products in various forums and social networking sites. Of course, this is a US company selling cheap Chinese crap.

Don't believe anything you read on line.

It's the same one Lucille posted. I deleted my review for now & will see if the one they send me is any different & if my opinion is changed or not.

I think they used Google Translate to write the email. Goodness.

Hmmm....In my opinion, you should've let your review stand until proven otherwise. But - certainly up to you. And no, I don't think they used an on-line translator. It "sounds" to me exactly like I think it would coming from their mouths. They certainly speak English far better than I speak whatever form of Asian language they speak, but it's still very telling.

Given the reported preponderance of sub-standard products being sold from China on Amazon, I'd have stayed far, far away. But I hope that this works out well for you.

I totally agree with leaving the review. And I'd settle for nothing less than a full refund. Once I had that, I'd submit all the documentation to Amazon.

As Suzie said, there have been numerous reports about sub-standard products from China -- and I'd bet this came from there.

I would keep the review intact and maybe add that the company tried to convince you to alter your review by offering a free/reduced cost product. Also, as Lindsey and others advised, let Amazon know about the interaction with the company.

Oh I already got my full refund from Amazon four days ago.

I'll give the freebie another whirl.

"I deleted my review for now & will see if the one they send me is any different & if my opinion is changed or not."

Once you have posted a review on Amazon, you can edit it, let it stand as is, or delete it. But, once you have deleted a review, you cannot post a new review.

Pawprint, do you know its against Amazon guidelines for them to have contacted you at all about your review? Offering you compensation in any means including goods or product is also prohibited.

I love the way they think that because they want to make money, you should say that their product is great, even though it is a piece of junk. That just makes the reviews worthless.

IMO, you should have left your original review and not allowed unethical business practices to influence you in anyway. By doing so, you are no better than they are Pawprint.

I'm surprised you accepted the bribe and deleted your review. Oh, well.

I think you should post another review..their email to you..not one you type up that they wrote..but take a screenshot of their email and post it.

Sad to see your integrity could be bought. If you honestly believed the feedback you wrote was true and accurate, then succumbing to their pleading to delete it in return for another one of their products, speaks to your integrity.

Well a lot of people on my other post said to give another one a try. Maybe I got a lemon?

Maybe I wasn't fair in my original judgment.

There are THREE posted reviews. Two gave the product 5 stars, and the other person gave it 4 stars. BUT, of the two 5-star reviews, the first one says at the end of the review, "I received this product at a greatly reduced price in exchange for my honest review."

The other 5-star review was written by someone who did not purchase the product through Amazon, and the person doesn't say whether or not s/he received a free or discounted product. And, the review is full of exclamation points! That's red flag for me! It shows the reviewer is being over-enthusiastic! A sign of being fake!

The 4-star review is shown as being written for a "verified purchase." The very first thing in the review is "3.5" -- that means the reviewer felt that perhaps 3 stars was too low, but doesn't really feel that 4 stars is accurate. You can tell by reading it that the person is trying to give a decent review but isn't overly thrilled with the product.

Might have been better to let your review remain until you have tried the new one. If the new one is better you could've edited your review. Or was taking the bad review down prior to them sending the new one part of the deal?

As was said above, now you will not be able to leave another review.

I just experimented, and it will let me write another review (see photo). Since my last review was deleted, I have a fresh start. I'm not submitting anything now of course, I just wanted to see what would happen.

Scott (Pawprint)

In your first post on the original thread, you characterized your original review as honest.

I'm puzzled as why anyone would need a fresh start from an honest review.

Original thread

It seems like you've left a lot of positive reviews?

Scott/Pawprint - I know how to look at Amazon reviewers' posted reviews, but I don't know your Amazon identity. I guess that Lucille does. In any case, please keep us posted on the receipt and performance of the replacement vacuum.

I made a lot of comments on Amazon a few years ago about them selling Chinese dog treats. They immediately asked me to stop. Guess who I don't buy from anymore?

Scott/Pawprint - are you the Zia/Scott from way-back-when?

Pawprint -- the last image you posted (of a "new review" of the vacuum) is NOT a posted review. It is simply the box in which you can write a review. The true test will be when you click on the button to post it. Unless things have changed over the last several years, you can try all you want but the second review won't actually get posted. You'll get an error message telling you that you've already left a review.

Imstill, no, I don't know who Zia is.

Lindsey, yah, I just wanted to see what it would do. I didn't know you can't post another review as I've never tried before.

Lucille, yes I've left numerous reviews on Amazon. I usually like everything I buy.

The reason I might want a fresh review is because maybe the first product was a dud. Maybe I was unfair & feeling a bit guilty.

I just couldn't read their reply. Holy cow, that was one long sentence! I would leave my review as you wrote it. If it's a bad product, it's a bad product.

I agree Debby. The wording alone would turn me off.

Found an interesting article today about Amazon and some of the 'incentivized' reviews

Incentivized reviews