How to remove fake virus alert jamming my computer?

7 years ago

I'm pretty sure we recently had a message thread about the phony "Microsoft" alert that stops your Internet browsing and tells you to call a certain number to have a Microsoft technician walk you through the steps to get it off your computer.

Obviously, I'm not calling the number. But I thought someone (Raven, perhaps?) had posted instructions on removing the problem, or a link to the instructions. I've been searching, but I don't see it. My computer got hit last night. It is presently shut down, but I worry about any damage that might be done.

I Googled the problem. Lots of websites offer instructions (usually involving acquiring 4 or 5 anti-malware programs), but I can't tell which sites are legit.

Any idea how these slimebuckets get into our computers? I use the Internet a lot, but don't usually go beyond my "old reliable" websites.

Featured Answer

socks

7 years ago

I had that same event recently right in the middle of filling out online health data form. I had to shut the computer down which messed up the whole effort to sign up for a medical test. After rebooting the computer, the window blocked me from entering the internet.

I took it to the local independent computer store, and he fixed it in about 15 minutes. No charge. If they take it in the back and spend more time on it, then they charge. (Talk about building goodwill!)

Landzdown could probably help you (highly recommended by ravencajun) if you don't mind jumping through a few hoops. I've used them before, and they are patient, knowledgeable.

You are right: DO NOT CALL!

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Comments (26)

ravencajun Zone 8b TX
7 years ago
Alisande I recommend going to the Landzdown forum, register it's free and ask Corrine for assistance to check your computer and let her know what happened. Let me know if you need help

www.landzdown.com
Alisande thanked ravencajun Zone 8b TX
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DDS.txt . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 Run by DK at 18:12:58 on 2012-06-12 Microsoft� Windows Vista� Home Premium 6.0.6002.2.1252.1.1033.18.3062.1241 [GMT -4:00] . AV: Microsoft Security Essentials *Enabled/Updated* (9765EA51-0D3C-7DFB-6091-10E4E1F341F6) SP: Windows Defender *Disabled/Updated* (D68DDC3A-831F-4fae-9E44-DA132C1ACF46) SP: Microsoft Security Essentials *Enabled/Updated* (2C040BB5-2B06-7275-5A21-2B969A740B4B) . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\SearchIndexer.exe C:\Windows\System32\hkcmd.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\system32\taskeng.exe C:\Windows\system32\taskeng.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\system32\rundll32.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Windows\system32\WUDFHost.exe C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE C:\Windows\system32\svchost.exe -k SDRSVC C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uInternet Settings,ProxyOverride = *.local BHO: Adobe PDF Link Helper: (18df081c-e8ad-4283-a596-fa578c2ebdc3) - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: (53707962-6f74-2d53-2644-206d7942484f) - c:\program files\spybot - search & destroy\SDHelper.dll BHO: Groove GFS Browser Helper: (72853161-30c5-4d22-b7f9-0bbc1d38a37e) - c:\progra~1\micros~2\office14\GROOVEEX.DLL BHO: Java(tm) Plug-In SSV Helper: (761497bb-d6f0-462c-b6eb-d4daf1d92d43) - c:\program files\java\jre6\bin\ssv.dll BHO: Office Document Cache Handler: (b4f3a835-0e21-4959-ba22-42b3008e02ff) - c:\progra~1\micros~2\office14\URLREDIR.DLL BHO: Java(tm) Plug-In 2 SSV Helper: (dbc80044-a445-435b-bc74-9c25c1c588a9) - c:\program files\java\jre6\bin\jp2ssv.dll TB: (7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA) - No File TB: (2318C2B1-4965-11D4-9B18-009027A5CD4F) - No File uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [Microsoft Works Update Detection] c:\program files\microsoft works\WkDetect.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey uPolicies-explorer: HideSCAHealth = 1 (0x1) mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105 IE: (2670000A-7350-4f3c-8081-5663EE0C6C49) - (48E73304-E1D6-4330-914C-F5F514E3486C) - c:\program files\microsoft office\office14\ONBttnIE.dll IE: (789FE86F-6FC4-46A1-9849-EDE0DB0C95CA) - (FFFDC614-B694-4AE6-AB38-5D6374584B52) - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll DPF: (8AD9C840-044E-11D1-B3E9-00805F499D93) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.1.1 71.242.0.12 TCP: Interfaces\(331C4984-7B67-4895-92BF-FBD07719C629) : DhcpNameServer = 192.168.1.1 71.242.0.12 Filter: text/xml - 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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft� Windows Vista� Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 6/14/2011 9:30:53 PM System Uptime: 6/12/2012 4:29:45 PM (2 hours ago) . Motherboard: Gateway : : Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz : U2E1 : 1333/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 298 GiB total, 207.691 GiB free. D: is CDROM () E: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP405: 5/23/2012 11:07:30 AM - Windows Update RP406: 5/24/2012 1:57:24 PM - Windows Update RP407: 5/25/2012 5:02:37 PM - Windows Update RP408: 5/26/2012 5:59:33 PM - Windows Update RP409: 5/27/2012 6:32:30 PM - Windows Update RP410: 5/28/2012 7:53:40 PM - Windows Update RP411: 5/29/2012 11:27:49 AM - Windows Update RP412: 5/30/2012 12:05:57 PM - Windows Update RP413: 5/31/2012 12:35:48 PM - Windows Update RP414: 6/1/2012 5:13:40 PM - Windows Update RP415: 6/2/2012 10:49:47 AM - Windows Update RP416: 6/3/2012 6:47:47 PM - Windows Update RP417: 6/4/2012 11:25:04 AM - Windows Update RP418: 6/4/2012 10:49:10 PM - Windows Update RP419: 6/5/2012 4:54:34 PM - Windows Update RP420: 6/6/2012 9:34:37 AM - Scheduled Checkpoint RP421: 6/6/2012 11:11:02 AM - Windows Update RP422: 6/7/2012 10:32:10 AM - Scheduled Checkpoint RP423: 6/7/2012 12:15:48 PM - Windows Update RP425: 6/7/2012 10:23:25 PM - Microsoft Antimalware Checkpoint RP426: 6/8/2012 4:39:47 PM - Windows Update RP427: 6/9/2012 4:43:40 PM - Windows Update RP428: 6/10/2012 7:42:19 PM - Windows Update RP429: 6/11/2012 9:08:02 PM - Windows Update RP430: 6/12/2012 10:34:30 AM - Windows Update RP432: 6/12/2012 11:29:23 AM - Microsoft Antimalware Checkpoint RP433: 6/12/2012 5:35:38 PM - Windows Backup . ==== Installed Programs ====================== . 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x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Word 2002 Microsoft Works 2002 Setup Launcher Microsoft Works 6.0 Microsoft Works Suite Add-in for Microsoft Word MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK PaperPort Image Printer PDF-XChange Viewer PDF Settings PHOTOfunSTUDIO 5.0 QuickBooks QuickBooks Pro 2012 REALTEK RTL8187SE Wireless LAN Driver REALTEK USB Wireless LAN Driver Samsung Kies SAMSUNG USB Driver for Mobile Phones ScanSoft PaperPort 11 Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition Spybot - Search & Destroy 1.4 SUPERAntiSpyware SupportSoft Assisted Service Synaptics Pointing Device Driver Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Vz In Home Agent WhoCrashed 3.04 WinRAR 4.01 (32-bit) Works Suite OS Pack Works Synchronization . ==== Event Viewer Messages From Past Week ======== . 6/6/2012 11:19:35 AM, Error: Microsoft-Windows-PrintSpooler [6161] - The document CMO signed.pdf, owned by EC, failed to print on printer Brother MFC-490CW Printer. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 4007636. Number of bytes printed: 3175820. Total number of pages in the document: 3. Number of pages printed: 0. Client computer: \\DK-PC. Win32 error code returned by the print processor: 87. 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My First Computer Virus
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Post the information at this forum you will be assisted there and a closer look can be taken, link below: You will need to join the forum to post very helpful forum. once you post there only take advice from that forum. Here is a link that might be useful: landzdown
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Comments (4)
That what we did. The first time DH just restarted it, and that didn't work. Then we turned it off for a longer time, and now it's gone. I'm running Malwarebytes now. Thank you, Roseberry.
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User
7 years ago
I would try a reboot.

Often, a virus is contained in a link. To avoid those types of viruses, do not open links.

Someone sends you an email that contains a link, or you read something on gardenweb, and there is a link...do not open that link. Most of the time, that link is ok, but one time the link will contain a virus.

There are many companies selling anti virus protection.

Try rebooting.
Alisande thanked User
Vertise
7 years ago
Malwarebytes and ESET have free online scanners.
Alisande thanked Vertise
Alisande
Original Author
7 years ago
Thanks, all! I'll try Landzdown. I rebooted last night, but it didn't do anything.

I've been on the Internet since the 1980s, and am very cautious about clicking on unknown links. I don't know how this sneaked in.
Elmer J Fudd
7 years ago
I guided a friend through something like this, it wasn't too hard but what you have may be different.

First, clear the cache and all other history in the browser

Second, start the Task Manager and close the browser

Reboot, that may be enough.

What virus/security software are you using? It let you down, you should try another. Good luck.
Alisande thanked Elmer J Fudd
Sherry8aNorthAL
7 years ago
I run McAfee anti virus and I haven't had any problems clicking on anything. Every once in a great while, I will get a red screen that says "whoa you don't want to go there". That is the anti virus kicking in. One time it showed up and you couldn't close it, so I turned off the computer without shutting down and then restarted it. The anti virus kept it from reloading. You won't hurt these new systems by shutting off the power before closing down.
Alisande thanked Sherry8aNorthAL
ravencajun Zone 8b TX
7 years ago
This one many times is through a not updated Adobe product or Java If you have them on the computer they must be kept updated, Java, flash and Adobe. Just visiting a compromised website with these unpatched can allow automatic code runs. Usually the website doesn't even know.
Alisande thanked ravencajun Zone 8b TX
ghoghunter
7 years ago
I had it happen to my computer and the Geek squad fixed in in about 10 minutes. The Geek guy said it is a Browser virus and almost impossible to prevent. I don't know exactly how he fixed it but it took no time at all. Just rebooting doesn't do it.
Alisande thanked ghoghunter
lily316
7 years ago
I clicked on a link on FB. It was one of those below a major story. And this immediately happened to me. I was alone late at night, so I just shut down the computer immediately, waited , rebooted and it was fine.
Alisande thanked lily316
Sherry8aNorthAL
7 years ago
Don't click on any news story on Facebook. 99% are scams. clickbait. If you want to read one, go out to google or safari and search. Example: Cher gone at 70. FAKE. When I googled it, came up as a scam. ANYONE or ANYTHING can pay to put a "news" story on Facebook.
Alisande thanked Sherry8aNorthAL
socks
7 years ago
last modified: 7 years ago
For me, rebooting did not help, nor did task manager or Malwarebytes.
Alisande thanked socks
raee_gw zone 5b-6a Ohio
7 years ago
I had that happen once; I think that I rebooted in safe mode then ran avast to clear it.

Please come back and tell us the outcome!
Alisande thanked raee_gw zone 5b-6a Ohio
Cherryfizz
7 years ago
I think that was me that asked about it here. I followed Elmer's instructions, but had to reboot a few times. before it disappeared

There was nothing on any scans.
Alisande thanked Cherryfizz
fiveholetarget
7 years ago
last modified: 7 years ago
This works for me everytime when I get one of those messages.

I press Alt Control Delete keys at the same time.

Then I select Start Task Manager.

Select the Applications Tab.

Click on the browser that you are using from the list.

Select End Task at the bottom of the window box.

Then reopen your browser and make sure that you do not pick out setting that you want them to be restored to settings that were there before you forced close the browser.

This has worked for me every time.
Alisande thanked fiveholetarget
petalique
7 years ago
I've done what Elmer suggested. Be sure to delete history and cookies. Good luck.
Alisande thanked petalique
Alisande
Original Author
7 years ago
Fiveholetarget (what does your name mean?), I tried that when it first happened, but nothing changed.

I'm using only Microsoft Security Essentials on that computer. When I got the computer, my son (who works in IT) advised me not to load the Avast and other anti-virus, anti-malware programs I've used in the past--and that I still have on the computer I'm using to type this.

I won't have a chance to address the problem until tomorrow. I'm hoping by then it will have been solved using the Patient Mother Method. (That is, my hope is that my son will come over and fix it for me.) :-)

Many thanks for all your suggestions!
Elmer J Fudd
7 years ago
last modified: 7 years ago
Mothers are often bound to their son's advice, but I think there are many better choices than Microsoft Security Essentials. It's not highly regarded. A good program works in real time to monitor activity and intercepts undesired traffic, dangerous downloads, etc., in addition to simply scanning drives for known problems

If you want to restrict your choices to free ones, any of the "A's" - Avast, AVG, Avira - should all work fine for you. Here's an independent review from a respected source

Free Security programs

Others are very capable and offer wider services. Most can be obtained for less money than shown, and many ISPs provide a quality product for free. I get Norton free from Comcast

Not free security programs
Alisande thanked Elmer J Fudd
Alisande
Original Author
7 years ago
Well, the Patient Mother Method worked--sort of. I came home from a jazz concert to find my computer up and running and problem-free. I called my son to thank him, and learned that he found nothing wrong. The fake alert had gone away, and web browsing was normal. Maybe shutting it down that long did the trick?
petalique
7 years ago
last modified: 7 years ago
Good! I thought that is was pretty much designed to get a user to click on the link and or dial the proffered phone number. If a user calls that number they are instructed to go to a site and download ... In other words, get infected.

SOCKS, Is your white pup dog a Westie? Adorable! Pics?
Alisande thanked petalique
socks
7 years ago
Great, Alisande. Maybe the baddies lost interest in you because you didn't follow instructions and call!

Petalique, yes, he's a Westie. I'll post a pic over on today's photos.
Alisande thanked socks
Elmer J Fudd
7 years ago
Shutting a PC off for 5 minutes and then restarting it is the same as shutting it down for 5 days before restarting it. I'm sure there are things for which your patient mother approach can work but I don't think this is one.

I'm glad the problem went away (although it could come back). Don't forget to upgrade your security software.
Alisande thanked Elmer J Fudd
Alisande
Original Author
7 years ago
Well, my son discovered that this computer has not been updating automatically. In fact, my last update was in March! This could explain how the malware could take hold. I need to run a Windows Defender scan, but not until I've received all the updates. I downloaded and ran Windows Update Troubleshooter, which said the source of the problem was Service Registration is Missing or Corrupt. The troubleshooter couldn't fix it automatically, so I need to find out how to do it another way. Mañana, as I'm tired tonight.
Vertise
7 years ago
'Some virus and malware software can disable the Automatic Updates Service and cause this issue. To resolve this issue, use the following methods ... '

http://answers.microsoft.com/en-us/windows/forum/windows_other-update/automatic-updates-have-been-disabled-on-my/6103ebd7-f39c-4230-8cb3-18658d5e738a
PKponder TX Z7B
7 years ago
last modified: 7 years ago
Back up your data to a flash drive and repair your operating system or return it to system defaults. There is probably a recovery partition available if you press the correct function key at startup. You'll need all of your licensed software keys or license numbers before you start so that they can be downloaded and reinstalled afterward. This process sounds harder than it really is. Let me know the model number and OS of the computer if you'd like details or a walk-through.
Alisande
Original Author
7 years ago
Update: All is well, as far as I can tell. I discovered that my computer was set to never look for updates. I don't know how that happened, but there it was. Once I changed it, there was a lot of looking for updates, and a lot of downloading and installing--a couple of days worth.

The updates solved my Adobe Flash issue. Flash had disappeared, and Adobe said it installs and updates in Chrome automatically. Well, not if your computer is told not to look for updates. Now Flash is back. :-)

How to remove fake virus alert jamming my computer?

socks

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