Capital Range COB304 Dual Fuel is a piece of Stool

7 years ago

read the reviews bought what I though was "the best" in terms of performance but WTF? Second time tonight using the oven and the thing will NOT heat. It says it's heating, but it's not heating up and none of the elements are on. It started fine like last time, but we opened the door to vent the "manufacturing oils" as the Capital representative I spoke with a few days ago described them. and after that, the heat shut off. It stalled at 415 degrees and would not heat to 425 and indeed cooled off after that. I have spent the last 3 hours turning on and off the circuit breaker, trying to get it out of cleaning mode, putting a fan in front of it to try to get the stubborn mule to open the F*&%$ up and now, there it is "preheating" on bake but stalled at 150 degrees forever, with no visible heating element activity. Stuff clicking inside, but no results. This is a disgrace. I should have paid more attention to the various complaints I have seen online about the electronics of these things. It's one thing to make a massive open burner with 25K BTU and weld together a behemoth machine that weighs 400#, it is quite another to make the electronics actually work. Between the 2 of us, my wife and I have 5 degrees, and we have pored over the user manual, so if we missed something, it is not our fault, it is the fault of the chucklebuckets at Capital who can't make a user interface or a user manual which allows the average person to troubleshoot problems. More likely, the electronics within this beast are too rudimentary and pedestrian to befit a $7000 appliance. For shame!

Featured Answer

just_janni

7 years ago

I am totally sorry you are going through this, but you win the post of the day, and scored extra points for chucklebuckets used in the same sentence as "5 degrees"

well played, sir.

so good news / bad news going with a smaller manufacturer of goods: less mainstream support, but you should be able to reach higher into the company for resolution. I would suggest you have your Monday call routine mapped out and try to aim fairly high.

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Comments (9)

hvtech42
7 years ago
last modified: 7 years ago
So if I understand correctly, you left the oven on for a period of time with the door open? That's a no-no with most ovens these days, even if you're broiling.

My guess is that the electronics were starting to overheat, and then some sort of thermal cutoff tripped to protect them. I don't know how Capital does it, it may be a matter of simply opening up the range and pressing a "reset" button, or maybe a thermal fuse blew that needs to be replaced. You might need a service call.
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Scott Aberegg
Original Author
7 years ago
last modified: 7 years ago
we heated it with the door open under instructions from Capital because I called several days ago to inquire if an odd plastic smell upon first heating was normal. I was worried there was packing material hidden in some cranny that was melting. I was told to let it heat for 30 min to burn off the "manufacturning oils". Nobody wants their food stinking of plastic vapors. I do not specifically recall if he said to crack the door but I did and if Im not mistaken nowhere in the manual does it say to not do this.

Another gripe with the unit is the running of the fan for an hour after you shut off the oven which other users have complained about.

Another gripe is that stupid cleaning mode. During my attempts to get it to heat I tried cleaning mode. It had cooled to 200 degrees by then. But once you engage cleaning mode you are screwed until the thing cools to absolute zero. What would be the reason to put the unit in lockdown mode like the California State Penitentiary during a prison riot with no way to manually override?. While its only 200 degrees?. That is some inbecilic design if you ask me because it leads the frustrated end user like me to do silly things like trip the lock and place fans around the unit with the door open in a desperate effort to get the godforsaken thing to stop being so petulant and stubborn. I just pushed "clean" for a second and now Im committed to an evening of shenanigans with my oven?. Its like having a toddler or a teenager this thing just does not behave rationally!
hvtech42
7 years ago
last modified: 7 years ago
p.6 "Never use the appliance for Warming or Heating the room"

p.16 "The oven was designed to operate in all modes (including BROIL) with the door completely closed"

All ovens have a smell when new, totally normal and in my experience doesn't transfer to food. Ovens have vents built-in, you don't need to crack the door for the smell to go away. Though in my experience it takes a bit longer than 30 minutes of runtime. More like it's gone after a couple days of use.
jwvideo
7 years ago
Did any of the oven elements come on when you put the oven into cleaning mode? Do I understand correctly that you are able to set the stove to preheat to 150° while the door is still locked from self cleaning mode? Or did the oven do that all by itself while still locked? If so, then my 2 pence get a service call as hvtech suggested.
Scott Aberegg
Original Author
7 years ago
The problem is fixed. If it's run with the door open, the elements get too hot trying to keep up and there's a thermosensor that trips. You have to remove the 5 screws around the door latch and pull out the electronics and reset the sensor. Pretty easy really. And yes, it is correct you should not run the oven with the door open at all. Now we can get back to loving our COB304 because we absolutely love the range and we did a ton of research leading to this purchase which we WANT to be pleased with. And NO, you do not want to ever hit clean even accidentally when the unit is hot or it will stay locked forever. Dunno what happens if you hit clean and cancel before it heats, but I'm not going to try it either.
winonelson
7 years ago
I have inadvertently turned on the "self-clean" when I was really trying to turn off my capital range and it locked the door - but after a minute I was able to reverse that issue and open it.

I love my capital range except for one thing - that damn cooling fan! It is soooo loud! and it comes on before I turn off the range and even when the range isn't particularly hot (e.g., 350 degrees for 30 minutes). Is your fan noisy?
Scott Aberegg
Original Author
7 years ago
Yeah, I wish I could change the title, we love ours but it's hard to keep perspective when your dinner is ruined and the door is locked. GRRRR. But I'm over it. I LOVE my COB304!
Russ Barnard
7 years ago
lol. glad it all worked out. It can be very frustrating...especially when you are hungry :P

I would just tell my kids not to touch it and that door would be broken off inside of half an hour max!.. lol

R

Capital Range COB304 Dual Fuel is a piece of Stool

just_janni

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Capital Range COB304 Dual Fuel is a piece of Stool

just_janni

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hvtech42

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