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Ikea kitchen cabinet delivery - more complicated than it should be

7 years ago

Just an FYI, the delivery list will not match the list from the store and there will be no time to count everything as it's being delivered. We had 3 men from Ikea making the delivery as well as 3 of the contractor's crew helping bring the items into our apartment. I personally counted 6 door fronts although the delivery list shows only 3. I was trying to match up the item numbers but after a while with multiple men bring in boxes, I gave up. We have 135 pieces on the store printed list but the delivery list shows only 105 pieces.

It seems that totally different software systems are used to pack/deliver versus the in-store list. If anything turns out to be missing (seems like possibly 12 sets of hinges are missing), I'm told Ikea will make another delivery or we can pick up the missing items at the store nearby.

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Kim Ladin

7 years ago

Holy moley! Thanks for the heads up!

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Comments (6)

Sunnysmom
7 years ago
Hi, We had no issue when we called about a week after delivery to let them know what was missing and what extra parts we had. I think I photocopied all of my paperwork and then went thru multiple times to check off everything, did this same exercise multiple times as I sorted and restacked everything.. Basically I had stacked sets of lower cab+upper cab +doors and a large size ziploc for all the hardware.
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Thanks all - the $4500 quote from our Contractor is including cabinets plus assembly labor for doing Ikea (I asked about this directly). This is part of a huge project that involves essentially building an addition, knocking out walls, moving plumbing and electricity, and more, etc. etc. I'm not sure how the $4500 breaks down to cabinets alone vs. labor, but I don't think he is charging much for the labor portion considering all the labor they are already doing on our house on this 5+ month project. I also think at this point reading through multiple threads that it's true we might easily spend more than that $4500 going to a Lowe's or Home Depot even if cabinets come preassembled. I got hopeful for a moment while in Lowes, but I'm now skeptical. We WILL likely cost out some options when the time comes, just to be sure in the end. It's just not at all worth the headache to us to try to DIY the assembly at that time for a number of personal reasons I won't go into.
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queensinfo
7 years ago
That is a lot of packages. Good luck!
H202
7 years ago
Both times we have done ikea kitchens, there were ultimate mix ups - either missing parts, incorrect parts, damaged parts, or too many parts. For the latter three categories, no problem - we returned them and got our money back. For the first category, we were told we were out of luck - that because we didn't flag it within 24 hours (? 48 hours?) of delivery, we were not entitled to any refund or replacements. The first time we did a kitchen (in high gloss white), one of the door fronts had a scratch down the front. We took it in to get a replacement and they refused because we were out of the 48 hour window. $178 for a new door. The second time we did a kitchen (same high gloss white), they delivered a total random high gloss grey end piece that had random drill holes in it. We technically couldn't return it because of the drilling holes (24 hours had passed since delivery, so at that point they'd just say that we were the ones who drilled it) so we were the terrible people who returned it in the box without pointing out the holes. Got our money back ($150). Feel bad but clearly that's what the last people did too, or otherwise it wouldn't have ended up in our kitchen.... And it was a lot of money.
Katrina Tate
Original Author
7 years ago
Cabinets being put together today
atiman
7 years ago
We had 154 packages listed to be delivered when we checked out. On delivery day there were 147 packages delivered. There were REALLY only 3 undelivered items out of 7 items from check out missing. We went through everything by location in our kitchen and matched up everything. We found that 1 package contained
"accessories" (the feet) were all in one box. You may have a similar situation where they packaged up small items together. We were refunded the 3 missing items. We called 3 days after deliver and then once again on day 5 when we discovered the last item missing. Good luck!

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