Do not buy Miele appliances - unreliable
8 years ago
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How and where do you buy your appliances?
Comments (10)Buying a whole kitchen of appliances is different from buying a single unit. For my whole kitchen, I did a LOT of online research, but I'm lucky enough to live close enough to some very good independent retailers that I was able to pick the independent appliance dealer that best suited me. When there's less competition, they may not be as good, but usually some negotiating can help. I just went back to the same people for an inexpensive appliance for relatives and was equally pleased. I would never let a contractor, designer or architect choose my appliances! That's fine for people whose idea of cooking is popping a frozen pizza into a frozen pizza cooker (because they don't know how to use the oven, even though the manual is in there). But you can be sure I brought my contractor to the store, showed him what I was getting, and got his license number, and associated discount, attached to my order! Ranges can be different, however, if you're looking for a high power home gas range. High end French and Italian ranges come from specialty sellers. Some appliance stores have BlueStar. Fewer seem to have American Range, FiveStar and Capital. Quite a few of our people order from Trevor at Eurostoves (who is a member of this forum), no matter where they live (in the U.S.), in order to get his great customer service. OTOH, for an ordinary kitchen range, whether KitchenAid or Wolf or anything between, a local store with a good service department is a great way to go. The problem with most big box stores is that they're not in the appliance business and can't really help much when there are issues, so you're dealing with whoever does their service, rather than the store itself. I think a good experience and good backup of a local dealer are worth the $100 you might save pushing the price shopping....See MoreMiele kitchen appliances
Comments (1)Thank you for the lovely review of your new appliances. I am especially heartened to read you are happy with your Miele range. I have a Miele CSO, refrigerator, d/w and w/d and am thrilled with each and every one of the appliances, though like you, I am especially enchanted with the CSO....See MoreWould you buy the Miele G 6745 Dishwasher? 10yr warr. + Miele install?
Comments (27)Mark, I did buy the 6745 with the 10 year warranty. We're in a open floorplan, we've had it about a month now; I'm not sure if it's quieter or not, but it washes very well, and I like the auto door opening feature. I installed the second Miele myself; the only snag was the water line didn't want to connect so (a long story shortened) we bought a 12" extention line to connect it, this went on easily. Like fauguy, I owned a previous Miele before. Despite having problems with it and checking out competitive models from Asko and Bosche, we elected to go back to Miele. The Asko bottom racks were too low, and our dishes had problems staying where they were put on the bosche racks when opening and closing them. On the Miele, the problems we had was the in-line water line with the solenoid box on it which crapped out for the third time. Now, apparently they've put the solenoid within the dw. And as for the warranty, although over an hour away, Miele will reimburse us after paying our local appliance repair facility I have a ConsumerReports on-line subscription, and I'll tell you it isn't for the reports on any appliances. Their user reviews rarely reflect CR's take on them. Brent...See MoreMIELE; worst appliance I have ever bought.
Comments (28)We recently bought a Miele refrigerator a few months ago. Perhaps a fluke or bad apple, but we are on our fifth service call in the few months we’ve owned it. Our situation is “no cool,” which means the refrigerator is unable to cool and basically doesn’t work, like take-your-life-in-your-hands-and-risk-food-poisoning doesn’t work. Calls to Miele’s US customer service center have also been a disaster. When the unit first went in the fritz and we called, the earliest available appointment was 4 weeks out, yup, you read right, 4 weeks. When we asked if there was another repair provider in the vicinity, we were told that they’d have to cancel our appointment to check. Bonkers! Each visit turns up a new issue where the tech needs to order parts and then we have to wait for the parts to arrive, usually 5 business days. Then, oh joy, dealing with the service provider, who without fail, even though this latest repair has been an ongoing issue for the past month (3 service calls), states their earliest availability for a tech to come out is 4-5 weeks. And this is the super confusing part. They know there is an issue. The tech has ordered part(s). They know it’s an emergency situation as the refrigerator won’t cool, but each time, we’re told 4-5 weeks before a tech can be dispatched. So, we appeal (numerous calls) to the high-end appliance retailer who sold us this lemon, who intercedes on our behalf (yay)…and miraculously the service provider has an opening a few days later. It’s like a crisis merry go round. But the big head scratcher is that neither Miele customer service nor the service provider see this as an icky situation. They’re like what’s the problem. Hubby (who is German) is like never again…...See MoreRelated Professionals
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