Obviously this failed to be an epic topic, but I felt compelled to report that the mirror was delivered to the store near me today exactly when the manager who delivered it said it would be, and it's perfect. She even called me later in the day to ensure I was happy with the product. Very pleased customer here! :-)

Wow....that really is almost unheard of in this day and age. You definitely need to write that letter.

My last experience with great customer service was when we had our stair railing replaced a few years ago. This was a small job as we have mostly wall on the stairs with just a few feet of railing at the top and bottom. The guy worked on his own. I wanted to see more samples before deciding and, unbeknownst to me, he drove an hour each way to his supplier...in the snow....to get the samples I wanted to see. I was shocked when I opened the door on a snowy evening and he handed me the samples. I think I shocked him when I I made the check out for more than than the cost of the job. He didn't want to accept it but I insisted since he had gone above and beyond. Honestly, it's really the way all businesses should be run and how it used to be.

We've been busy this weekend, and I just saw this. I'm always happy to see good reports like this. I don't shop Kirkland's often, but a new store just opened recently right next door to my favorite running store, so I may have to be a new customer. I'll at least check it out! And you are so right to write a letter commending the employee. So often that is overlooked.

How nice of her. OK, now where are pics?????

Awesome! So glad it turned out well!

But.....how dare you not show us the mirror? Come on! :D

Edit: Oops, Lynn said it first. :D

Only reason it wasn't epic for me is because I didn't see it. But this is epic, and kudos to that woman. It seems all to often now like it is pulling teeth for people to help each other, customer service or not. It's very depressing to me that we've gotten that way, in general, as a culture. And forget it if there isn't money involved! Where I live, you can barely get anyone to help you even if you pay them!

What a wonderful employee to care that much about customers to make the extra effort. Good customer service is so rare. Companies don't give employees any reason to go above and beyond. In fact, many of them actively discourage independent thinking and action. I'm happy that you are taking the time to write a letter to corporate to applaud the extra special service.

I realize I sounded snarky with my comment about the topic not being epic! Sorry about that! I'm so glad that this thread came back up this morning, because it reminded me to send my letter of thanks for what this manager did for me, and I have just done so. :-)

I don't have a pic of the mirror in my house. Actually, I bought it for my closet so it's not in a very exciting location, but it fits very well and serves the purpose as I'm getting dressed in the morning. Here's a (fuzzy) pic from the Kirkland's website ...

Glad it all worked out for you, but I can't help chuckling at this comment, "Cheap piece of crap made in China and carelessly packaged!"

Very pretty - is that the "bad" one or the "good" one? (and yes, GREAT customer service).

LOL - the "bad" one was completely demolished at the top. The "good" one was in perfect condition. Of course, these things aren't stellar quality to begin with, but even so - I don't expect to get them home and have them broken to bits! It's a cute little mirror, and I like the finish on it very much.

Jen, I'm so happy to hear this! Please do write the letter praising the manager! The hotel chain I work for passes along praise to the associates regularly. It's really good to hear, and also helps inspire us all to strive for better customer service and "go the extra mile".

Donna

I too had an excellent cs experience with Kirklands. We live and hour away from ANY shopping (except for WM and that's only 25 minutes <g>). I found the perfect picture for DH's newly renovated bathroom late last summer. It had all the colors, the theme...it gave "meaning" to or an explanation to everything we did with the reno. I know, that sounds silly LOL. I called Kirklands to see if they had one. I think the online store said the inventory was "low" at my particular store. She not only confirmed they had some but actually called back when she said she would, looked them over and made sure I got one that wasn't damaged, wrapped it with brown paper, bagged it, put my name on it and had it up front behind the desk when I got there. How many times have I expected to find an item waiting on me behind the counter and it wasn't there!!! Many.

That's really great service. So unusual these days.

Btw, I don't consider this to fall under the category of "customer service". I think this company hired, and you came upon, a person who has it in her character to want to help people out, just her nature to do so.

Such a good thing.

I never saw this post either, that is strange, anyway that is great news TR, There are still some people who truly care. I also had a great experience with a store manager last year. I wanted one of the paintings they had in the store, but were all sold out, even the one hanging on the wall was sold. It was almost at the end of the business day and the store manager was the only person left in the store, lucky for me. She looked at the inventory and there was no more, but saw that one store still had one available. This store was a 3 hour drive one way. She told me she was going to visit family in that area on the weekend and if I wanted she would stop in to that store and pick up the item and bring it back for me. I was so pleased. I did write the head office about her and expressed how great an employee she is and a definite asset to their business.

Nice mirror and great service. I would send a letter to corporate too.

I checked in here several times this weekend and never saw this thread. So nice to hear of your good experience with someone going above and beyond, it seems to be so rare these days. And cute mirror!

I've also had a great experience with a Kirkland's manager,and corporate does get in touch with them when a customer calls in with a positive comment.

I just saw your post. I love that mirror!

Great to have someone go "above and beyond" to satisfy a customer.