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Houzz App Horror!

8 years ago

I recently purchased an iPad mini 4 and because of that I needed to sign into the houzz app. No biggie, right? Wrong! Every time I click on my avatar in the upper right hand corner it dumps me out of houzz and onto my main page of the mini. Please help! Thank you. ~D

Featured Answer

Ava Williams

8 years ago

Yay for you!

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Comments (11)

unwantedadvice
Original Author
8 years ago
I see where houzz did an app update on January 12, too. Hmm! Plus, this thread doesn't even appear on the app, only here on the browser.
unwantedadvice
Original Author
8 years ago
Okay, this is showing now in the app but I still can't get into my ideabooks, etc. it keeps kicking me off.
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I can't get to to Gardenweb from the app either. Only the Houzz forums seem to be available under the Advice tab I think they haven't updated the app since the change
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Thank you all! I will use my phone to send my icon to others, thanks Raven. All the rest, I will delete this app. I am not sure how I got the app on my phone. I do have all the GW forums saved in my search engines. So I'm good to go there. Its just when I want someone to find GW, I've been telling them its part of Houzz. Everyone know Houzz it seems, so thats what I reference. I will stop telling them its part of Houzz and just tell them to search Garden Web in their browser. I don't know what I would be like these days if it wasn't for GW, LOL. It has been so helpful, kind, and motivating. Sometimes over these last 6 or so years, it has been a real stabilizing part of my life when I've needed a port in the storm.
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If you’re getting a blank white screen on IPad and/or IPhone, delete the existing app (touch the icon and hold until a box comes up allowing you to choose delete), then go to the App Store icon, type in Houzz in the search and reinstall. This is the second time I’ve had to do this in the last year or two. This is what Houzz recommended when I called them the first time it happened. All your idea books will come back just fine.
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How can I get back an old version of Houzz app for my ipad2. After a reset, only the new updated version is available on App Store.
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unwantedadvice
Original Author
8 years ago
I deleted the app and got it again from the cloud so it's working now. Yay!
PRO
Champion Cabinets
8 years ago
I can't even get mine to delete, suggestions? I thought I'd delete and reinstall
Emily H
8 years ago
Hi there, So sorry for the issues you had, but glad the delete and reinstall worked for you.

Champion Cabinets, if you hold your finger on the houzz icon on your device, an X should appear in the corner after a few seconds. Tap there to delete and confirm the deletion in the popup that appears. All your account information is safe and will be there for you when you reinstall and log back in. Hope that helps!
Tina
8 years ago
I'm having the same issue. After about 3 minutes on Houzz my iPad shuts down to my main screen. If I delete Houzz and reinstall will I loose all my pictures etc?
Emily H
8 years ago
Hi Tina, You will not lose all your pictures. Once you log back into your account, you will find everything as you left it.
Tina
8 years ago
Hi Emily, I deleted the app and reinstalled and looks like it is now working. Tks for your help.
Claudia Wolsky
8 years ago
I tried to delete and reload, but it it says that it's installing. It's been installing for two days?!
Emily H
8 years ago
Hmmmm... that shouldn't be. Try deleting again and make sure your IOS is up to date. If you still have issues, shoot us a message through support.houzz.com. Thanks!

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