Just because they provide an "explanation", doesn't necessarily absolve them. An explanation is fundamentally an excuse. And excuses is nothing more than a claim as to why things are not as expected. The question becomes is the expectation/expectations reasonable, and the expectations/excuse valid. And that can vary with the individual. However the original poster is not happy with his purchase, and is entitled to express those opinions, as it is for the seller. However the point of view it is the buyers responsibility to "ask" for resolution is invalid in my opinion. The buyer is fundamentally asking for resolution when they report a problem. As a seller, the seller is asking you to buy something from them. When the buyer does buy something, they are exchanging value (money) for value (here plants) with certain expectations. When the buyer does not receive those expectations, since it is the seller which was asking for the transaction to begin with, it makes them responsible for offering a possible solution after being made aware of a problem. The buyer by making the seller aware they are not happy (did not receive perceived fair value in return in their opinion) is fundamentally asking for resolution. So when the original poster stated "was quick to reply to my complaint but haven't offered anything to remedy the situation", then they are being reasonable in expecting some suggestion of resolution IMHO. I'm sure many sellers would take the point of view that it is not their responsibility, but that is simply logically invalid in my point of view, and regardless fundamentally occurs when the buyer complains. When they complain, they ARE asking for resolution. JMHO

Ann, I made your Maple Cream fudge this winter and it became an instant favorite. I just bought some white Callebaut and now I have a new use for it. Definitely not good for the diet but DH will be ecstatic. Thank you for sharing. Carol

Here's the original recipe from the jar. I've tried many fudge recipes but the marshmellow cream one is our favorit. Not too creamy, just a little bit of toothiness!LOL! Annie found the original and best recipe. This is NOT vanilla fudge. FANTASY FUDGE 3 cups sugar ¾ cup real butter 2/3 cup evaporated milk 12 oz. Chocolate chips 7 oz. Jar marshmallow cream 1 cup chopped nuts-optional 1 tsp vanilla Bring sugar, butter and milk to a rolling boil for 5 minutes, stirring constantly. (I test it at this point to make sure it has reached soft ball stage, sometimes it takes longer, especially if I make a double batch). Remove from hat and stir in remaining ingredients until chips are melted and fudge is smooth. Pour into a greased 9x13 pan, let cool to room temperature and cut into slices. VARIATIONS: Peanut butter fudge: Sub peanut butter chips for chocolate and omit nuts Cookies and Cream: Sub white chips and stir in 1 cup crushed Oreos instead of nuts Creamsicle Fudge: Sub white chips for chocolate, omit nuts, pour half of the fudge into pan. Stir 2 tsp orange extract, 4 drops yellow food coloring and 3 drops red food coloring into remaining fudge, pour orange fudge over plain fudge and marble in with knife. Candy Cane fudge: Sub white chips, omit nuts and stir in 1/2 cup crushed candy canes, sprinkle top with more crushed candies. Annie

Janet, sounds like you didn't cook it quite long enough or more likely it wasn't stirred long enough before pouring into the dish. The fudge will start to thicken and lose its gloss , and that is when you pour into the dish. You can't go by time. It will vary every time depending on ingredients and even weather. ~Ann Here is a link that might be useful: Fudge