I was double refunded once, a number of years ago, from a mail order. I sent in a return and they refunded me when it was authorized, and, I assume, again when it was received. I only noticed it when I was looking for the history of something else and saw the refund repeated on the next bill. They were flummoxed when I called them and didn't understand why I wanted to give them money. They didn't have a system for refunding a refund, and finally just figured out how to enter it as a charge.

Yes, and it was a pizza place (Oogi's). Even though we were fairly regular customers at that location, they were really rude about my coming in to request a correction or credit. The manager grumbled that I should have just contacted the credit card company to have the second charge refused. But I have gone that route for other charge problems, and it can take a lot of time and back and forth to correct it that way. I figured they know me, and I would just get it fixed easily on site. So much for that.

Oogi's isn't in business at that location anymore.

Well, there's the accidentally ran the card twice, and there's the server ran the card twice and pocketed the money from one time through.

Within the past year, I one of my produce items was over weighted. It was subtle and happened very quickly. The glass check out platform that encloses the laser scanner is also a weighing scale. The clerk places your produce selection on it and punches in a code; The scale weighs the item and calculates its cost. The checkout gal was very fast and impatient for the scale to settle to arrive at a quantity. I glanced down and saw her hand resting on the platform. I'm not sure if she was conscious of the act. I immediately requested her to cancel the entry and re-weigh. The receipt showed the canceled item and its re-entry. The original entry was one pound heavier,

Several years ago we charged lunch at A……s but left a $4 cash tip. Amount of bill PLUS $4 tip showed up on CC statement. CC company took off tip charge with no problem. We told the A manager what happened and he was grateful to know. We now pay cash at restaurants.

Happened to us once at a gas station.

When we had our own business, I had a problem with a charge going through. It kept stopping towards the end of the transaction with no approval number. I tried about 3 times, then called the CC company. On the customer's end, she got charged 3 times, when she called the company, they told her they were sure it was a mistake, they had never had problems with us. Thank goodness when she called me, I was able to fix it, and apologize to her. It was so embarrassing.

Rhizo----LOL--- I knew someone would ask me that. Sometimes I do good there and sometimes not so good. I happened to go in there that day with a list of what I was wanting and did not stray.

wantoretire_did

Several years ago we charged lunch at A……s but left a $4 cash tip. Amount of bill PLUS $4 tip showed up on CC statement. CC company took off tip charge with no problem. We told the A manager what happened and he was grateful to know. We now pay cash at restaurants.

******

Chipped credit cards should put a stop to that. Hopefully.

A couple of years ago I bought some groceries at Target. When I got home and looked over my receipt I thought it was somewhat high. On checking I found I had been charged for 24 pounds of bananas instead of 2. Customer service was amused and very nice. They took off the entire charge.

I can tell you, I watch my account like a hawk. I can think of no time I have been double-charged. I doubt it happens all that often?

I can think of no reason the scanner would press on the scale jem! what would she have gotten, pennies? It's not worth it ;)

I was told that I needed to check my bank statement by my banker because they had several who had double charges from Walmart....guess we need to keep watch.

I can't recall ever being charged twice for one transaction. I have noted that, while the scale at the checker seems accurate, those in the produce section are not.

Still chuckling about eh 24 pounds of bananas -- presumably Senior Gal was on her way to the zoo to visit the primates.

Yes, in July. I made one purchase for $66 at a Petco store and the charge went thru 3 times. Many phone calls and several weeks later, they finally credited my MasterCard. Dealing with their customer service was hard due to bad phone lines and heavily accented phone reps. Getting the store managers involved helped but they complained also about the challenges on the phone.

I haven't had that problem but a local store had an issue one weekend about 6 months ago. Everyone who paid by credit card from Friday through Monday was apparently double charged. I wasn't in there during that time frame and I always look at my card statements.

I used to be a cash person but now with all the rewards available I have become a credit card person. I just pay them off in full when the bills are due. I use several cards regularly and track all of them online. All my receipts are saved until reconciled with the billing.

I have had double charges or errors maybe two or three times in 10 years or so. It would never occur to me to call the retailer unless I found the error on a receipt. I just notify the CC company and they've always handled it. Immediately. So I never had any angst over it.

Aside from restaurants where the servers take care of the checks for their tables I can't imagine why a CC card would leave the owner's hand these days.

I went to Sam's today with a print out of my bank statement. The lady at the counter did not know what to do so she called someone to help her and they looked and looked at my statement. They asked when I was there, wanted my Sam's card and finally pulled up the sale on their computer. The lady then said it would have to be handled by their accounting dept, so she tried to call them. The accounting dept is only open 3 days a week and only until 4:00. How can a company that big have such hours???? I am a little aggravated at them over this. I plan on calling them every day until I get this worked out.

jewels, you're working too hard on this.

Do it the easy way. Call your credit card issuer, tell them there's a duplicate charge and you wish one to be reversed. They need to do that on your say so. That should get the task done in a few minutes from the comfort of your home. Then, if the store has to deal with that using a department that's closed more than every other day, it's their problem.

Snidely, I work call my bank tomorrow and ask about it. Is a debit card handled the same way as a credit card? I also feel though that stores need to know that this is going on so they can try to stop it themselves.

At my last job, we were contacted by a customer who said their cc had been charged twice for the transaction (the only time in 10 years of working there I heard of this happening). I checked our receipts and it had only been charged once, the customer didn't believe it so contacted their bank. A few weeks later we received two notices from the bank for chargebacks on two transactions, it made no sense since our receipts only showed one charge being put through and they were not disputing the extra charge but both charges.

After looking closely I quickly noticed that both disputed charges had the same transaction number which in theory should not be possible (neither the customers bank nor our stores bank seemed to notice this). We sent a slightly scathing reply to the bank pointing this out, but if anyone at the banks had looked properly they would have seen the issue was a bank error and didn't happen at our store at all since there is just no way to duplicate a transaction like that and each transaction is assigned it's own unique number (this would also explain why both charges were being disputed, since the banks records would have recognised them both as being queried). I'm sure they never told the customer that though so I imagine to this day they think we tried to charge them twice. With automation and technology, there are all sorts of things that can go wrong with transactions and since the OPs double charge was for the same time I would suspect it was a terminal error/glitch or bank error that repeated the charge.
" I also feel though that stores need to know that this is going on so they can try to stop it themselves."

Honestly, I doubt if anything untoward is going on at the store, there would be no reason for anyone to charge you twice since they can't steal from a customers card, it was most likely a terminal or bank error that you should be able to sort out fairly easily. I would contact the accounting dept and if they can see a double transaction then they will be able to sort it out. If it is an error at the bank level, only your bank will be able to do that. It seems like some people perhaps don't understand how those cc terminals work, but they don't give the clerk unfettered access to use your card or access your account, and only accept payment to the store's bank account.

I'm pretty sure this is not a bank problem since Sam's found two transactions and I looked closer at my receipt and it does show two debit transaction payed from my my primary. I wish I could remember if I had to swipe my card twice that day or what happened.

Talk to the accounts people and if there are two identical charges at the same time, I'm sure they will realise it was some type of error. Unfortunately the banks don't seem to have any process in place that picks up on these type of errors or mistakes (e.g. double up charges) which would really save customers and businesses a lot of angst. I'm sure banks could introduce some programming to do that, no idea why they don't (probably because they are usually the least inconvenienced by this type of thing) and mostly leave it up to either the customers or merchants to figure these things out in the first instance.

trance, I think you answered your own question. Banks probably leave it up to the customers/merchants to figure out. The one time my bank stepped in and automatically reversed charges cost me my account at the cell place. I lost the phone number I'd had for more than a decade. After that, I'd prefer to call the place that double charged me.

I recently found two supermarkets had double charged a (not cheap) item. Both refunded without a hassle but I don't always check the line items for grocery shopping. I've found other errors on grocery bills in the past. You really have to watch these things.

I am surprised to hear duplicate credit card entries, though. I have heard others talk of bank errors.