Since it sounds like you're not really anxious to use a lot of smartphone capabilities, I don't think it matters much which of the popular brands/models you get. If they're duds, they're not popular. :) If the Tech gal gives you a choice of several, for getting your texts, you'll do fine with whichever is cheaper, prettier, or more comfortable in your hand. A good feature, since you're using it for work texts, is having texts show on the lock screen. The Edge also will show them on the bevel at the side, so you can discretely see them scroll when your phone is on the table and the side is toward you, without obviously looking at the phone.

Try out the keyboards. Some are more comfortable for texting. You may also like a Bluetooth keyboard case, or separate keyboard, or one of those things that are like a heavy lipstick case but project a keyboard onto a flat surface. Or you might prefer something a little less smart with keyboard buttons, if it will also do the fast text exchange.

For other uses, Apple still has the most apps. Who has the best screen for movies goes back and forth. The Note is optimized for writing on with a stylus, though all have apps that will do it. Android system (which is on many phones) is about as well liked as Apple, and most significant apps are also available on it. Fire phone also runs on Android, I think, but has some limitations (which I only know from reading the online brochures, so research what that means), but gives you more integrated Amazon access (though that is also available on most phones).

Re carriers, it's against the rules for a carrier that does not have good coverage at your home to sell to you, but you really need someone who has good coverage wherever you're likely to be. For awhile there were dead spots in major metropolitan areas, where one carrier or another would be the only one with signal. This has been pretty well ironed out. In less heavily covered areas with more natural barriers, there may be a local preference. There are also resellers who give discount rates and rent their space on the system of one of the big boys that owns the equipment. Considering you're upgrading to get rid of lag, I think you'd have more leverage if there's an issue if you were dealing with the company that owns the system, but that's just a feeling. I don't know if there's any real world backing to that.

Before you talk to the Tech gal, why not go to a phone store and check out some of what there is? Then at least you won't be saying, "Huh?" when you meet with your company's person. Also, make a list of things you might like a smartphone to do, especially as applies to work. All have contact managers, for instance, but one might have something that integrates well with your company's system.

went to sams club or Costco can't remember..and bought it there (Samsung), and because we already had Verizon, that's our carrier for the business phone...i have no desire for one and when dh bought me one it went back...and to keep it out of dh's hands we have a hands free gizmo for the car...

Wanted to kind of wrap up this discussion I started: Dodged a bullet! I don't need to get a smartphone for the text function I need for working at home! And the last "security code" text came through quickly. I did talk to one of our tech gurus, who believes my (well-loved) flip-phone will suffice. How long will it be until I finally give in to a smartphone -- for my own uses, not work? Dunno, but at least I'm not having to run out and plunk down a good chunk of money for one now! Thanks for your advice, folks!

Here's the thread about my very inexpensive (but much enjoyed) Windows smartphone:

Click here

Since I posted, I've taken some photo with it, have added a couple of apps, and have taken advantage of an occasional wi-fi situation. Still using Black Wireless without a data plan and still paying very little.

PS: Oops--I just read your last post, Pammyfay. Oh, well, maybe you can use this info for future reference.

Great! No sense in putting out money when you don't need to do so. Thanks for the follow-up.