Just a thought here. Did you contact Fidelity for some possible help.? I am long time Quicken user and I have never been impressed with their product support. Nice product, but after-the-sale assistance stinks.

DA

I "had" been using Quicken since mid 90s, never had any problem until early this year. I tried every tricks, finally I was only stuck with Fidelity downloading problem, unfortunately, most of my accounts are with Fidelity.

I looked and the version was "eligible for support" when I sent in request to Intuit Quicken. But the request was ignored. Quicken customer service stinks is for sure. Being desperate, I called Fidelity Technical Support; they said they had clients with similar problems and encouraged me to use their Full View. It works for a while, but it does not provide detail transactions as Quicken does.

Da and Snidely, It is reassuring that you could use Quicken with Window, thank you. Sounds like I need to get the latest version. I tried to get their MAC Quicken, it was an beyond miserable experience, don't even go there!!!

Snidely, What is Intuit pro duct support?

Sorry

Intuit is the company that makes Quicken, also Turbo Tax. pro duct is "product" with a space in the middle.

I heard over the years that the Win versions have been more robust and less problematic than Mac versions. I've heard nothing recently, I don't know if that's still true.

I'm not a Mac user though some of my kids are/were. My only Intuit product experience is with Windows. I'm on my third version of Quicken (update when each version's download stops being supported) and of course Turbo Tax is new every year.

I'm a retired CPA. I have no complaints with either, I think they work well and provide good value for money.

Thank you again Snidely.

I only switched to MAC last year and I really like it. From Computer Science and software Engineering point of view, its OS and interfaces are more sleek, and efficient than Wintel.

We use Turbo Tax every year, have no complaint. Now I will get the new Quicken version.

On a side note, I wonder why Intuit does not put more resource to better their MAC version. I could be wrong as I thought MAC users are more generous with their gizmos, it should be a profitable market segment.

Depending on what stats you believe, the installed base market share of Macs is 10% or thereabouts, Windows is over 80%. That's why. Not sure what you mean about generous with gizmos.

Apple's products have a lot of sizzle and they have more control of their ecosystem because of being the one source for the OS and the hardware, unlike Windows. They're the cool and sexy choice and have been for a long time, that was Jobs' genius. He was a marketer, not a technical guy. They're stuff isn't always necessarily better but always perceived to be cooler.

"Macs is 10% or thereabouts, Windows is over 80%.", very good point. Generous with gizmos, means their products priced higher, but Apple fans would pay for them regardless.

I actually think tightly controlled ecosystem is a strength instead of weakness, as open systems are also open to bugs and virus. My MAC, iphone, iPAD are all trouble free, after years of being abused by Wintel (in spite of having the support from company IT dept.) I really appreciate the headache free life using MAC at my own home.

Which Import option are you trying? My bank used to use QIF files, then QXF, now its Web Connect Files. Have you tried them all?

Of course Quicken 2012 stopped downloading files early this year just as Quicken 2015 will stop in 2018. Didn't they notify you many times before the day it stopped? This is how they force users to upgrade.

We are talking about the direct connect for all your institutions, not importing files exported manually from your financial institutions individually.

The direct connecting to institution (Fidelity) did not work. No, I did not receive any notice about obsoleting Quicken 2012, so it came as a surprise. I purchased mine from Amazon.

Is this a new change - force users to upgrade? I recall I have used older Quicken for many years before upgrade to newer ones, including Version 2012.

I have not purchased Quicken 2015 yet, because comments on Amazon worried me. Did anyone of you encounter any of the issues as stated in the feedback? I guess may be I am too overthinking, and easy to get spooked.

http://www.amazon.com/Quicken-Personal-Finance-Budgeting-Software/dp/B00M9GTHS4/ref=sr_1_1?ie=UTF8&qid=1446354301&sr=8-1&keywords=Quicken#customerReviews

My Q12 works just fine when updating the Vanguard price data. As far as downloading a register reporting individual transactions, I don't do it so I can't comment.

DA

Let's back up and define if we are discussing Direct Connect, which is what Quicken uses to log on to financial institutions and download transactions. Direct Connect in Quicken 2012 stopped working on 4/30/2015. This change was done by Intuit, who makes Quicken, so there is no way it works after that date. I assume Quicken 2013 will stop working on 4/30/2016, Quicken 2014 on 4/30/2017, etc.

Intuit's Official Statement:

As per your EULA, all online services for Q 2012 products ended on April 30, 2015. You must use a newer version of Quicken to continue to avail yourself of these services.

They refer to "all online services", meaning where Quicken goes online and retrieves transactions or other information. I recall having to upgrade Quicken 2012 because Direct Connect timed out in the previous version but I'm not 100% sure of that.

Everyone I know that used Direct Connect in Quicken 2012 saw repeated warnings. If you didn't, I'm guessing you might be exporting a file from your institution and manually importing that one file for that one institution into Quicken. That is a completely different part of the program and probably still works. If that doesn't then there could be a problem with the file. I'm completely unfamiliar with that part of the program.

This is SOP for Intuit, selling a programs for an extremely low price, and then having the upgrade be very close to the price of the product outright. Many of the Quickbooks products time out much faster. I think Quickbooks with Payroll forces you to buy a new one each year.

PS: As I reread my first answer, I realize is seemed harsh, which I didn't intend. I'm sorry if it offended anyone.