I bought a very expensive Therna Tru front door with frosted side windows and the finish started to disintegrate on the door. That is because the sun hits it in the mornings and the finish just did not hold up and began to disintegrate and come off. First contacted Lowe's who I bought the door through and Lowe's passed me off to Therma Tru. Contacted Therma Tru and it started to weasel out of any responsibility on its 10 year warranty and gave me a hard time. I assume Therma Tru has had other problems with its wood look finish disintegrating. i am going to keep posting wherever and whenever I can about how Therma Tru does not honor its 10-year warranty on its expensive front doors. I am a service-connected totally disabled homebound Marine Corps veteran who paid over $5,000 for the Therma Tru front door. Bought it along with Pella windows through Lowe's on North Shådeland Avenue In Indianapolis Indiana, Richard Bovey Indianapolis Indiana

Well...it's my first time on this forum. My husband and I went through their warranties words by words and noticed something : "However, all bare or unprotected wood surfaces (such as door frames) on all steel and fiberglass Products (note: including any bare or unprotected wood surfaces used or exposed by builders, contractors, dealers or distributors on or in conjunction with the Products) should be primed and painted or stained and top coated within the lesser of 2 weeks of installation or exposure to weather." So does it mean that we need to paint over the hinge location? who paint the hinge area before installing the hinges? NO ONE does that. Anyway, we end up with PlastPro door and we are very happy with it. Plus, their door doesn't have the ugly screw hole around the glass like the old door.

We have the Infinity all Ultrex sliding french. It is a total frankinstall disaster. I could have done a better job myself. The door isn't plumbed nor square. The installer has to replace the entire door, redo our cedar lap siding they ruined, and they also broke our limestone sil and scratched our brazilian cherry floor. I'm concerned they will screw up something else when they come back in May, and we are worried the botched install caused water to get into and damage the surrounding window frames. As for your situation, first, make sure they used the right screen for the door, lol. If so, please clarify what you are seeing from the exterior. Are you having any problems operating the door?

Windows on Washington, Thanks for your comments. I've had replacement window Reps in my home who offer Lifetime warranties on their windows, Reading through Angie's List in my area there seems to be many complaints from customers who can't get the company who sold them the windows to honor the warranty or they make the process so difficult customers give up. Nor can some customers get the manufacturing company to send a rep to access the problem. More attention is paid to the selling side than honoring the warranty side after they're installed. And the older the replacement window...the harder it seems to get some companies to come out to inspect it or they come out and find a reason to not replace the replacement. I've read quite a bit of that on Angie's List for my area and online even for companies like Marvin which surprised me. The replacement window companies would have fewer complaints if their Lifetime Warranty side of the business was just as eager to honor the warranties as the sales side is to sell the windows. In addition, the online complaints never disappear. So, even if/when a window company cleans up it's act and starts addressing their Lifetime Warranty promise new prospective customers will run into those negative reviews which cast a bad light on some companies. Marvin seems to have a lot of complaints. We love our house. Our goal is to age in place for as possible. We don't want to go through replacing the replacements! Experts say, vinyl does not last like wood and it will need to be replaced 7 to 10 yrs, or if you're very lucky you may get 15 yrs useage on some of them. I know people who've replaced vinyl windows after 10 yrs due to the clouding problem which they experienced on too many windows. Maybe the reputation of replacing the replacements for various reasons is why some vinyl companies offer the Lifetime Warranty. We have spent countless hours doing the pros and cons. Our biggest concern is our huge cottage picture window and 2 matching large companion windows on each side of the pic window in front of the house. The picture window takes up almost an entire wall in our livingroom. The light is wonderful especially in the winter, it's a southern exposure all day with no obstructions. We use to have trees but they're gone so, we can see why they built the these big windows across the front in '63, all 3 had shade from 2 trees. We also want to replace the small single pane wood grid windows on all with a no grid double pane large window that is designed for full sun on the picture and the 2 companion windows with a double hung double pane with grids only on the top window. All the local window companies are only as good as the sales team, installations team and fulfilling the warranties especially, in a timely manner. Failing to do so in any of those 3 areas means I'd be less likely to buy windows from them.