Angie, Thank you so much for looking that up for me! Its good to know its not just me. The trimline company rep said the install looked pretty good A windowrama tech is coming out to check the hooks and if it was made wrong then a trimline tech will be sent out - but trimline doesn't make the trim it seems and the windowrama salesman is claiming he never told me it would look like the samples on display - which he did when I asked and even if he didn't shouldn't the sales staff let the customers know they are getting something different from the display model? I am getting really frustrated now!

Thanks again to everyone for the input. It's been very helpful as we're trying to get through this situation. I apologize in advance for the length of this response...but I'm using paragraphs! So that should help. Like I said in the original post, we considered this a modest addition/remodel. We had been working with an architect to design a much larger addition, but in the end decided to go a much simpler way, and just to incorporate an existing sunporch into our main living space, renovate the kitchen in its existing space, and add a master bathroom. The contractor is responsible for the project through drywalling--we're separately subcontracting the flooring, finishing/baseboards, and kitchen cabinets/countertops. The contractor was recommended by a good friend who recently had him complete a similar if not larger project, and he has done multiple projects for that friend's family members. So we didn't do as much due diligence as we should have. With that being the case, the contract is pretty simple, which I'm learning is a big mistake, and the "specifications" are pretty sparse. No window schedule, no elevation drawings. It was written by the contractor after our discussions with him, and he is the one who provided the model numbers (where they exist) for the windows. We told him we wanted Andersen windows (because that is what my husband's parents have and recommended) that matched our house. From that, he "specified" "Install 6068 french door with two 2 ft side-lites. Install two Andersen 3052 double hung windows in addition over existing foundation. Install one window in bath addition and new kitchen window. Size to be determined." As far as the last two windows, when we asked what we wanted, I sent him pictures found on Google images (which included grilles). I didn't realize he'd ordered anything, because there weren't discussions about windows. For those debating the legalities of this situation, I mentioned we've met with an attorney who specializes in construction law, and that the law is in our favor on this. This is apparently especially the case because we have an open floor plan and the spaces are not architecturally distinct from the rest of the house--there are windows and doors with grilles in each room that is being added/renovated. That being said, I'm VERY pregnant (and, as an aside, not of the personality to use that as a sword) and want this project completed. We're trying to get the project moving forward while getting the windows and doors that we want, and have offered to share the cost of what is at the very least a mutual mistake. I've twice tried to get the contractor to meet us at the lumber yard to look at brochures and nail down an order, once before the holidays so we could get the order placed and the project moving, and once again today. He agreed to a meeting this morning, and canceled it a couple of hours ago. We were able to finally get a meeting with a rep from the lumber yard who was moderately helpful (I say only moderately because now I've been talking with other window suppliers so I know better what options you have to choose for these windows). We're expecting a quote on new windows and doors from him (and also a separate supplier) tomorrow. We also learned from the rep that our contractor either lied to us, or at best misunderstood what the lumber yard told him, and that Andersen will take back the french doors but none of the windows. The contractor first said that Andersen wouldn't take back anything, and then said they will only take back unopened boxes. While dealing with the windows and doors issue, my husband measured the window openings to make sure we are ordering the right products, and one of the windows is too wide for the opening. He also discovered that the contractor is creating some sort of modified cathedral ceiling or tray ceiling in the sunporch space (which is blocked from our living area by a temporary wall and boarded up because the project stalled, so we haven't been able to really inspect the work, not that I would've recognized that anyways). This was never discussed, and is unwanted. We are adding the sunporch space to our existing living room, and expect it to be a seamless (as possible) transition. Besides knocking down the wall I mentioned above, the contractor substituted a lesser rated insulation, and tried to install wood siding instead of Hardi-plank siding, both of which were included in the specifications. I'm still undecided about how best to proceed, because I no longer particularly like or trust the contractor. We haven't paid for the windows and doors, and haven't paid him for any work that he hasn't completed. We've paid for all of the work performed so far. I'm worried that there are problems we're not catching, and that even with agreeing to share some of the loss on the wrong windows, he will cut corners in the remainder of the project to re-coop his portion of the "shared" loss. He's been pressuring us to allow him to insulate and drywall the spaces, even though there aren't windows and doors in place, and it's cold and there's been a fair number of days of rain (and rain remains in the forecast). I suspect that's because the contract calls for another draw at the beginning of insulation and drywall, although he's asking for a larger draw than is allotted in the contract. (Which I obviously wouldn't agree to.) It makes me nervous that he won't agree to an in-person meeting. I was planning to use tomorrow's meeting as a barometer of how to proceed, and if we couldn't come to an agreement, to basically walk away and find another contractor to finish the job. I guess there's a "third" side to this story, but we've worked hard to be reasonable and flexible with this project. I know things don't always go perfectly as expected. But it feels like instead of meeting us halfway and trying to come up with a solution (on ANY of the issues I've mentioned), I'm constantly met with either hotheaded responses that I assume are meant to back me down, or evasiveness and stonewalling. Certainly a customer isn't supposed to simply be a doormat to be considered reasonable?

Hi all, It was the price of the doors that was split, not a marked up price. Neither one of us wanted the doors, since they are custom sized and will be a hard sell. Since we needed them out of the garage (as 3 doors take up a lot of room) he agreed to haul them to habitat for humanity for donation. Our lawyer felt strongly that we would have won this in court, but to be honest we are exhausted from this contractor. In short, we needed this to be over and done with, and we finally got a night’s sleep on Saturday because of our decision (which was pretty much worth it considering the toll this has taken on our health). He is doing finishing touches this week, and then he will be out of our lives for good... Thanks again for all of the concern and advice.

Thank you, HomeSealed. Would your information about the 1/2" cutback be the same for replacement windows (what this is)? The contract specified nothing about the actual size of the window. The GC came out one day and measured. The manufacturer then sent him a drawing with the size specifications and configuration, which he forwarded to me. I assumed, since he measured himself and it looked good to him, that all was correct and told him to go ahead and order. The windows are twice as off on the width as on the height. Would like your opinion as to how to approach this. We are going to meet with him tomorrow. Thank you!