A better name for The Best Home Furnishing Company is "The Worst Home Furnishings Company" when it comes to customer service and standing behind their products. Don’t walk away from this brand, RUN QUICKLY! My wife and I live in Minnesota, but have a park model home in Estero, FL. We purchased a Best Home Furnishings recliner in February of 2016 from a furniture store in Naples, FL. Our home in FL is only occupied for two weeks in November, and the months of February and March each year. When we arrived in November of 2018, we noticed that the fabric was cracking on the headrest. Our home is air conditioned all year round, has proper humidity, the windows are tinted, and we have shades that are closed when we are gone. Furniture could not have a better environment to sit in. I took the back of the chair off in November of 2018 and took it to Kanes Furniture where we purchased the chair. My goal was to simply replace the back. We were informed that model had been discontinued so no back was available. That should have been my first clue to how Best Home Furnishings handles a chair that has problems……just discontinue it. The next thing we were told is the chair is out of warranty. I explained that I understand there is a calendar warranty, but further explained how little the chair had been used. I felt that the company should stand behind it due to the little wear and tear this chair had actually incurred, and I was sure there was a problem with the material used to cover this model chair. I totaled up the number of days that anyone could have sat in the chair, and it was 189. We had two Flexsteel recliners in our home in Minnesota that provided over 30 years of trouble free service. Speaks volumes to the old saying, “you get what you pay for”. The furniture store at least listened to me and provided the phone number of manufacturer of the chair, The Best Home Furnishings Company in Ferdinand, Indiana. (at least this was where my call went) When you call with a complaint the first thing you will find is the people who answer the phone have been trained to get rid of you quickly. They have no intention to let you talk to anyone of authority. After a firm back and forth with the lady that answered the phone she finally told me “I am just doing my job”. Really? Discarding a customer with a concern about your product is your job? Fortunately, I was able to push through to someone up the ladder named Pat. Three voice mails and a week later Pat did call me back. From their website and years in business I was sure I would find Best Home Furnishings a reputable company that would be concerned about this product’s failure and would want to have a discussion and find common ground…... NOT THE CASE. Once on the phone with Pat, I repeated what I told Kane’s Furniture and assumed Pat would be familiar with this problem and work with me to find a fair solution……not a chance. Pat is very well trained to hear your concern and then repeat "sorry, it is out of warranty and we can’t help you” multiple times until the discussion ends. He made no effort to keep us as a customer. It was obvious he just wanted to discard us as quickly as he could. The lack of finding a phone number on their website should have been a excellent indicator to me of their customer service. If it is there, they have done a good job of hiding it. Speak with a customer, good heavens, that’s a concept from the 20th century!! The only manner of contact I could find on the site was to email them. Before you purchase any product made by The Best Home Furnishings Company from a furniture store, you may want to visit the Better Business Bureau website and read about them. The BBB shows 32 complaints about this company for various reasons. In addition, on Google they are only able to achieve a 3.6 star rating. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. The Best Home Furnishing Company brags about being in business since 1962 and quality of their furniture building process. It is obvious to me that the original owners of this company are no longer active as I am sure they would have met this problem with a completely different attitude….the attitude that cared about customer satisfaction, quality furniture, and allowed The Best Home Furnishings Company to grow and prosper. Lastly, I will “venture a guess” the reason they took the “cut & run” attitude with me is there are probably hundreds or thousands of customers across America just like me that have a Best Chair with the same defective cover. Class Action Lawsuit time? Let's band together and send a message. When a quality company has a problem with a product, they either extend the warranty or have a recall to make sure people get taken care of. Not run from the problem like The Best Home Furnishings Company is doing. Most successful companies want repeat customers. Shame on you! Dave Nolander

Y'all, I'm looking now at the Lee sofa on which I spent more than $5,000 6 or 7 years ago for the higher quality level, only to watch the cushions become WEIRDLY misshapen within 18 months: "pitching forward" (a good term for something I hadn't known could happen before seeing it here), sinking in the middle, the back cushions developing permanent horizontal folds that couldn't be returned to its intended shape, and slanting to one side in a way that wouldn't fluff back to its original shape. The seat straps collapsed in less than 3 years, and I used the throw cushions under the main seat cushions to bring it back to height somewhat. TOTAL CRAP! What's left of it is still here, due to a combination of pandemic issues (including my getting long covid) and the difficulty of finding smaller-sized quality furniture in the configuration I want. Wish I'd stuck with the beautiful Calico Corners sofa that the Lee replaced only because a new room configuration required an L-shaped sectional for TV viewing. During the pandemic, a new Calico sectional -- a small one -- was going to cost in the upper $7,000s - low $8,000s, and I was already out the $5,000-something for the Lee, so... After re-reading this thread, I'll look into the Quatrine, Massoud, and Arhaus. But ple-e-ease SAVE YOURSELVES from the Lee Industries experience!

Thanks, everyone. Most of the inventory at my parent's shop is Amish-made wood case goods, but I think they did go to High Point years ago when they first got into the business. Going to High Point has been on my wish list for awhile now and would be possible to register with the family shop, but unfortunately I'm nursing an injury that makes walking it impossible right now. Hopefully next year! I like the idea of Lee, but online reviews seem mixed. We did try to get an account with Lee a few years ago, but given the business they do locally through a professional interior designer they were not interested... Not sure if the real reason could have been that the store doesn't have a modern look given the base of business is Amish goods and so they maybe didn't match their target style, but the customers like quality so I thought it'd be a good fit to introduce upholstery on the floor. I'm kind of surprised by so many company names to choose from when looking through old GW forum threads (I started a spreadsheet to try and keep them straight), but it seems like there isn't a clear front runner for reliable (consistent positive reviews) of high quality, hardwood base, 8-way hand tied, great cushions, etc. Or am I missing it?

I do not have this product, but I bought a kitchen table that was in the Hooker brands. Quality was terrible after using about once a month the table top started showing a lot of wear and where the side and top of table meet it was peeling off. i maybe wash table once a week with damp cloth. I contact customer service and they said nothing can be done. the quality was so awful I could never purchase from this company again.