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joseph_corlett

One Of Us Has Got To Go

I’m lying over the gable end
of a one-story roof with a pry bar in one hand and a hammer in the other. The
homeowner has climbed my ladder and his face is much too close to the hammer’s
swinging claw end. By the time he retrieves a nail puller from his garage, I’ve
already got the trim removed. He desperately climbs the ladder and starts to
pull the facia board, but I explain that I don’t want that removed. We meet on the lawn.


“I know this is your home and you’re writing the checks, but this is my job,
it’s going to have my name on it, and it will be done my way” I state firmly
and matter-of-factly.

“Well, I guess we’re going to
have to come to some sort of agreement” he says. Right answer; now we’re
getting somewhere.

“Get your sorry white-collar-air-conditioned a$$ the f&*k off my job” I
told him. Okay, I made that up, but that’s exactly what I was thinking. He’s
not a bad guy, but when it comes to extending the overhang on his gable, he’s a
lot like a Labrador retriever puppy; full of enthusiasm and action, but clumsy
and not so good at taking commands yet.

He and his wife waited until
the roofers were tearing off their shingles to start shopping for someone to
extend their gable. In her Thumbtack profile (Thumbtack is an internet lead service),
she put “Time is of the essence” which is music to my eyes. I have a customer
who has just switched “availability” for “price” in her list of priorities.
Since my rates are relatively high, the marketplace makes me more available. I
emailed her a no-money-down proposal and she acknowledged it. We have a deal.

I’m certain it was my tone
that got her old man to capitulate. He could tell by the sound of my voice that
if he didn’t get back to his office, I was going to pack up and chalk up the
hour and a half drive each way. We are not negotiating.

“I’m going back to my
office.” Ahhh….







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