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ginnyjj9b

Comcast remote doesn't work well when recording a program

ginjj
8 years ago

My Comcast DVR remote does not perform well when I am recording a program. I notice this when I come home and a recording has started. The TV could be on or off, no difference. The remote will not show me the guide, or show me information about what I'm watching, or allow me to go to "My DVR" and see what I'm recording. The only thing it does is move up and down the channel and change volume. I've called Comcast a couple of times about this and all they suggest is to "send a signal to my box" or I can unplug my box for one minute. That's great, I've now lost what I was recording and I won't be able to do any of those functions for another 30+ minutes. This is not acceptable. I am seriously considering changing to Direct TV.


Another strange thing has started happening. Today I left the TV on the baseball game and went out, when I got home it had changed the channel to the station I was recording. This never happened before!


I'd love to know if anyone has experienced especially the first problem.


Thanks,

Ginny

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