Frustrating customers
8 years ago
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- 8 years ago
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Pottery Barn no longer has Customer Comments?
Comments (86)I bought the cute PB Reindeer mugs last year for Christmas. We ended up not using them until this year. They were tucked away in my kitchen cabinet in their box until we brought them out this Christmas. I rinsed them out and used Two, one for hot chocolate and one for tea. The person with the tea suddenly had the hot liquid coming out at the base. At first she thought she had spilled it and grabbed a cloth. While this was happening the other person was pouring the hot water into the Chocolate mix in his cup, there was a cracking popping sound and the hot chocolatey liquid spewed out from a very large crack running vertically down the side. In the meantime the hot tea cup was continuously seeping from around the base of the cup but we couldn't see a crack anywhere. After cleaning up the mess and making sure no one suffered any burns, we cleaned out the cups and checked them out. One had an obvious crack that had occurred, while the other one used for tea had no discernibly visible crack. BUT we discovered that when you ran a wet finger around the bottom of the sides of the inside base of the cup , you could feel a hairline crack running almost completely around the inside base circumference. These cups come in a package of 4 and are expensive considering 2 out of 4 cracked when used for hot drinks. We are afraid to use the other two cups for fear of getting burnt. l wanted to read reviews of these cups but cant find ANY reviews on any of their products. This leads me to thinking they purposely don't have anywhere to post them. From a CS perspective this is a very poor optic, doesn't inspire brand loyalty or any desire to continue to purchase their products. Trust and belief in the brand providing quality products is seriously compromised. I also purchased a woven duvet cover that I have to needle in a couple of loose ends that were left sticking out the ”GoodSide” of the cover. Shoddy finishing work with a no care attitude....See MoreWaterstone Faucets: Horrible Customer Service
Comments (88)I have a comment to make about the Waterstone warranty. First, many of their finishes are living finishes - not offered by many companies. These are delicate patinas and anyone offering Waterstone should fully explain the use and care and what to expect. I have done that for well over a decade with zero complaints from customers. Secondly, I would like to mention a great company that many of you might find very helpful. The company is New York Replacement Parts Corporation. They are located in Manhattan, NY. They manufacture faucet parts for well over a hundred brands of faucets, including many that have gone out of business. They were able to replace a Concinnity shower valve for me after the company had been out of business for 10 years. The owner told me they buy up the drawings of companies going out of business and they have the equipment to make just about anything. Here is the interesting part... I asked how they were able to make a profit (in Manhattan of all places) selling parts for faucets without lifetime warranties or for those companies that are no longer in business. Well, the answer was stunning. He simply said, "Try and get the part under warranty!". A month after he told me this, my California Faucets shower valve stopped working and it was under warranty. I used to be a dealer for California faucets. In fact, the owner visited my home and we played guitars together - however that was almost 15 years ago. So, I called California faucets and explained I needed a shower valve under warranty. They explained that since I was no longer a dealer I would have to go through a dealer. I said no problem! They gave me three companies and their phone numbers. I left messages for all three with no return calls. So, what did I do? I called New York Replacement Parts and paid $175 for a part that should have been free under warranty. I am going to provide a link to their website in case you might need a hard-to-find part. New York Replacement Parts Corporation The owner ordered a sink and Waterstone faucet from me and I looked through the huge list of brands and noticed the only brand not listed was Waterstone! I called and asked the owner why they were not listed. His answer was simple... somebody has to call, LOL. He also said that is why he ordered a Waterstone faucet with his Rachiele sink. There is much to be said about stated warranties, but the facts are the facts folks. There is a reason Waterstone is NOT listed with virtually all of the other brands. Waterstone stands behind their lifetime mechanical warranty and the rest of the group keeps New York Replacement Parts in business! One more time for the link...New York Replacement Parts I hope this helps many of you....See Moreebay seller - theseedhouse - run for the hills
Comments (0)I'm posting to share my horrible experience with theseedhouse from ebay. I ordered their potato onion bulbs last fall. When they arrived the yellow ones were very soft, the white ones were just slightly soft, and the red ones were pretty firm. I contacted theseedhouse last fall and notified them that the yellow ones were well rotten and I was certain they would not grow. I provided pictures of the rotten bulbs. The seller would not replace the bulbs and wanted me to wait until I would no-longer be able to leave feedback. This spring low and behold, as expected, only the red ones grew. And as expected, contact the seller and all you get is one liners intended to frustrate the customer. Don't buy from this guy, and don't wait to leave feedback if he does try to get you to wait....See MoreReverence for roses having a sale 2 for 29$ until 9/2
Comments (19)Yes! The waiting is hard, but planning my list gives me something to do when I can't sleep! : )) My main problem with ARE is that I'm rapidly buying all those appropriate for my climate, wants and needs. : (( I'm also exhausting those from HCR and since Chamblee has cut back on its offerings so much, it's almost useless for me, but they still have some I'm ordering. Then I guess I'll have to rely on Burling! That's OK as I'm MUCH better taking care of bands and growing them large by the end of summer....See More- 8 years ago
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