Tried to edit my post. anyway.... i did shut down when i got the blue screen, and rebooted. All is normal now, but afraid to shut down again.

I have the same version that you do, Judys...and yes...occasionally over the last few months I've had apparent glitches with the program. I don't know what's causing them but I suspect it's from their end...not ours. In the event that I can't set the program back on its correct path...I use Chameleon. It's Malwarebytes tool to correct any problems their program may be experiencing. It's free and can be downloaded from the site below. Run it whenever you think you need it. It works! And eliminates the stress we feel when something threatens this valuable program.

https://www.malwarebytes.org/downloads

Anne

Thanks anne_ct.

I went to your link. It states the tool will 'install Malwarebytes Anti-Malware on an infected computer'.

A litle confusing as I am not infected.

From what I have learned through Google, Malwarebytes has been aware of this issue for a few years. It looks like it may be a Win XP system file conflict.

It sounds like you are having success with how you are handling it but I would think they should be showing responsibility for their product and fixing this via their updates so it doesnt keep happening.

This is my desktop and I only run it about twice a month, and so I may wait to see if I hear back from them.

Thanks for the link Anne.

Judy

For the life of me unless you run a business, why would anyone pay for the premium version? the Free home use version is awesome! I have 4 PC's on my home network and N/P's with AVG Free and Malewarebytes Free.

Received a response from Malwarbytes. I was instructed to uninstall and reinstall the program, which I have done. Time will tell if issue is resolved.

aputernut: for real time protection

Malewarebytes Free gives you real time protection, it even just gave us a new software that protects our browsers from hackers I immediately download this new free one as well, plus AVG2015 is on duty 24/7 no matter where you go or what you do online. But hey, it's your money , I don't waste mine been a puter guru for yrs. fixing other folks problems.

That is all a joke on you! I am not that gullible, Malewarebytes Free is great for home use.. my free version now gave us malewarebytes anti-exploit free as well this protects any browser we use from hackers. I use nothing but the Free versions of all for many years and no problems for me. Or for those folks I install them on their PC's as long as a scan is run now and then, which is with any software even an anti virus, even though it is on duty 24/7. As I said that pay for column is mostly for office networks or business use.

That is all a joke on you! I am not that gullible,

I don't know whether you're a computer guru or not. Personally, I don't care. But you sure are insulting when people don't agree with your viewpoint. Perhaps you should work on your attitude for a while rather than your computer systems....while Judys and I enjoy our personal choices.

Thanks anne_ct,

You said what I wanted to say.

Instead of offering me help on my problem, this person chose to want to make me feel bad..... not a response I expected on this forum, but I chose to just ignore the comments.

Computer help like that I don't need.

I appreciate your post very much Anne.

I'm glad you got a reply from Malwarebytes, Judy. They're pretty good that way. Chameleon...although the site does say it's for an infected system...it does work about the same way as reloading the program. Or...at least it has for me. :-) But...that being said...the next time I have a problem I'll reload it. I've never written to them about this issue. If that's their advice...I'll take it, too. I've had their program for seemingly eons and would never question my decision to keep it.

Happy to help, Judy. And...to say that most posters here will always do their level best to help....without unsolicited comments.

Anne

I was going to give them time to reply. If they hadn't, I would have tried your solution. Thanks for that.

The representative from Malwaybytes took 2 days to answer, which I was okay with me as I don't use my desktop that often. His instructions were laid out very plainly, step by step and he assured me he would be available until the issue was resolved.

Thankfully, yes....this forum has some great supporters.

Judy

I think they took a day or so to reply to my query, too...but I have to remind myself that our internet traffic is sometimes much different from theirs. But...they always answer. In today's cyber world...that's a plus. And...as you discovered...they don't just shoot out a few directions and leave you hanging. They hold your hand if you need them. I was very impressed with their attitude. They have a support site, too, Judy. It should be linked at the Malwarebyte site I posted above. I haven't spent much time there but on one or two occasions I found an answer to a curious interaction between Win 7.1 and Malwarebytes.

Anne

If everyone uses the 'free' product, malwarebytes will have to look for revenue elsewhere. It's a good product, and the cost is a 1 time investment. For me as a consumer, I voted with my wallet and paid. It's a good product, saved my computer several times from real time intrusions and works.