Here are a few reads that may be of help with your question. I do not have first hand experience with this type of man made material but perhaps these can help. Real leather can be scratched with something very sharp perhaps a cats claws but the color can be reapplied to the area as long as the scratch is down to the suede. To redye or color you need the suede to absorb the new dye. Most leathers today can handle a cat after all leather is the strongest natural material for upholstery. A cat scratch on leather does not in anyway compromise the durability of the hide (the furniture). I hope these links were helpful.

We don't have cats, but we do have 3 dogs ranging in weight from 17-30 lbs. I do have to state that the Nuvo Leather Flexsteel furniture we purchased, along with a natural leather couch, has held up beyond our expectations. There are no marks when the dogs jump up, it's easy to wipe off paw marks. No matter how hard we try to keep the dogs off of the furniture, sometimes they sneak up and then scurry off when they are reprimanded. On the actual full grain leather, they have left marks, but nothing on the Nuvo. If I had known how durable it was, I would have purchased all my pieces in Nuvo Leather, and I am one of those hard to please people!

We purchased a Flexsteel sectional w/Nuvo leather and its the worst $3800 mistake we have made. Our purchase was made 3 yrs. ago and it continues to peel & tear like a cheap piece of furniture. We have no pets, children or grandchildren who use this. We are two 50+ aged responsible adults who are getting nowhere with Flexsteel because the warranty on fabric is 1 year. Buyer beware!!!!

We also purchased a Nuvo leather chair that is also Flexsteel.. Biggest mistake.. Before even 2 years we have replaced 2 bottoms and the whole cushion is peeling bad in small pieces all over the house..Tarpon Furniture in Hudson Fl said to come in and buy a new chair.. The bad chair was $729..You are correct in saying Flexsteel is no help at all..We have 2 people in the household and in our 70's.. Never any pets.. We would not reccomend the Nuvo leather or Flexsteel to anyone or Tarpon Furniture.. Thank you

Sorry to hear about your experience also. I contacted the furniture store with no results only to contact Flexsteel. Which of course was no help. consider yourselves lucky that they replaced your chair. Have a great 4th!

it's not leather. It's similar to the "bicast"or 'bonded" leather crap.

http://www.furnituretoday.com/article/440039-new-cover-looks-like-leather-but-its-not

I was told it was "recycled" leather...lol

But if it's warranted for one year and there is an issue beyond that how would the company be responsible? Also, if the store you purchased it from was unable to help, how would the company be able to over-ride that? I would assume it's like a car, if you buy one and two years later something goes wrong outside the warranty, why would Ford fix it? It would be the person who purchased the item from Ford and then sold it to you, right? I don't have any nuvo leather, but i do have a Flexsteel sofa and it's held up pretty well to a cat and small kids. I think if you evaluate the warranty going in at least there wont be any surprises.

I would expect a $3800 piece of furniture to not start falling apart in 16 months,sorry! I understand your side of it but have had much less expensive last longer. You are just lucky you did not have your sofa covered in Nuevo leather...lol. One of our local Chicago TV stations did a consumer report on the poor quality of Nuevo leather which is the direction I am headed next with my dilemma.

This NUVO stuff is garbage and that's why they only give you a One year warranty. They're hoping it holds up that long before it does the cracking, flaking, peeling thing it's now known for. When you pay $2000 for a love seat you expect it to hold up a lot longer than one year! I fortunately purchased from a reputable seller and he just replaced my 2 love seats, after having nothing but problems at the one yr. mark!!! I now have REAL leather. Avoid this stuff!!! It's trash!!!!

Totally agree John. If the woman who commented before had this piece of garbage furniture she would agree and not compare our warranties to that of a couch! lol

I agree as well. We have bought Flexsteel furniture for over 40 years & have always been satisfied. However, our last sofa was Nuvo leather & we were told it would hold up for years, which is NOT true. It started to show wear after 2 years & Flexsteel won't do anything after 1 year, which is ridiculous & they continue to sell this which is only hurting their reputation. Our last leather sofa was 8 years old & didn't show wear at all. Very disappointed with Nuvo; will not buy ever again & it wasn't cheap!

Kathy, please try to pursue this issue again. I was getting nowhere between the furniture company & Flexsteel for close to a year. I finally gave up after countless emails, calls & pictures. We were ready to make a couch purchase again to replace the unsightly expensive piece we had. One last time I contacted the local furniture company who sent a store rep. out. Not only did he waive the $49 inspection fee but 3 weeks later I had a $1000 check from Flexsteel. Don't know what changed but at least they recognized the issue 5 years later! Enjoy sitting on my inexpensive couch from Art Van! Good Luck!!!