Rococogurl is right.

Good local service is what you really need. Check for references from your neighbors.

Even Wolf, who are widely known for their top rate customer service, have been overwhelmed with the whole cracking enamel issue and left some customers feeling underserved, even when they've received full refunds. And even when the corporate end is top rate, they still rely on local reps to carry out their service.

" So, if we're left with mediocrity from the more accessible electric wall oven brands (like Bosh or Electrolux vs the costy Wolf),".

Does this comment refer to the service for the above ovens, or is the comment about the ovens, "themselves"?

If you are talking about service, with any brand, you need to do a thorough research, in "Your own particular area" for any brand you are choosing.

Some folks post about the excellent service for Miele appliances, but google Miele Service San Francisco, (if you want to see an "eye opener")!

When after 8 years my Jenn-air Fridge needed service, I called "Jenn-Air". They recommended 3 different service companies, two of the 3 companies had "Horrific reviews" on Yelp and the Yellow Pages. Fortunately # 3 was a winner.

So regardless of brand, service can vary greatly, even in the same geological area, so best to find out about service, in your area, before you buy!

Gary

Good points, all! In reference to Gary's question, I mean: Do Bosh and Elux, as companies, have a good reputation when it comes to answering customer compliants? Although the localized asect of service is certainly a variable, having the Mother Ship act like design defects "ain't their problem" is another matter. So, when you dial the 1800 for Bosh or Elux, do you get actual help? Someone who stands behind their product and wants to make it right? Or...not?

PS: I'm in Houston if any locals want to chime in!

Sorry, I can't be of much help as far as service goes, on the Electrolux Appliances, as the only service I've needed in 8 years with my Elux, Oven, Speed Oven, Induction cooktop and Wine fridge, was to fix a loose handle on the speed oven, and I just hired a local service company to do that.

I have called Electrolux when a poster here in Garden Web had a question that I did not have an answer to, and I found them responsive and helpful, but that was probably 5 years ago, so I can't say things are the same now,~~One hopes they are. About 6 years ago or so, when 3 Electrolux ovens had chipping problems, Electrolux did "Straightaway" replace those ovens, and we never heard from 2 of the 3 posters that had the problem again.

I do recall a post where Electrolux was not any help in an install problem, but then I guess, none of them "Bats a 1000", Ya thinks?

Gary

I do think! No one (and no company) is perfect, but the knowledgeable opinions of GW-ers hold great weight in my book. Thanks for your insight!

BSH, the parent of Bosch, is also pretty good. They rely heavily on the local distributors and reps, but I did call the local desk of the mothership with a question about something that wasn't well explained in the manual (Gaggenau, a sister to Bosch) and they worked hard on finding me an answer, with several callbacks and e-mails, and, finally, a photo array showing in detail what I needed to know. But if I were to have any problems with my ovens, I also know the number of the local Gaggenau service. My mother needed them once. They are excellent. :)