Best Appliance Customer Service?
JaZzYjEnN
10 years ago
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xedos
10 years agododge59
10 years agoRelated Discussions
Whirlpool Appliances Customer Service in the NY Times
Comments (15)Jumpilomdm, GE isn't and won't be the answer to today's widespread residential kitchen mid-range appliance problems, unless they are hungry to capture the wide open market spot with RELIABLE, no plastic/wire components, reasonably affordable, great customer service and repair, and elimination of "no returns" market. Apparently, that is too complicated for many manufacturers in the mid-range market. IF GE were smart, given their new (partially public) R&D/investment money, maybe they would consider payback for shoddy past underperformance by great customer service. It starts at the top with management, and if the top takes the GE name with top salary and bonuses typical to such, it won't happen. I am not holding my breath either. I was responding to xedos' point that once the big appliance companies know they are top dog mid range market (starts with a W, ends with a P), consumers might be better served by companies trying to stage a comeback, which describes GE after many soured on it's overseas outsourcing & poor customer service and poor refrigerator QA. For your viewing pleasure, here is the new, big, electronic board heavy GE FD refrigerator, available April 2013. Regrettably for GE, I won't be the one of it's first consumer testers, especially with GE's "no returns" policy. Here is a link that might be useful: Link:...See MoreWhere to buy LG washer- customer service?
Comments (15)Thanks everyone. I've decided to buy from Sears. They had the lowest prices on the LG Waveforce washer and dryer (maybe a President's day sale?), and free installation, delivery charge of $65. Yes, there was sales tax, but still everything together was less than other retailers (the two other retailers listed in this thread were $75-$125 higher on the washer alone). I'm not really one to want to haggle over price by finding the best deal and getting a price match, I was more concerned with customer service. I also decided on Sears because I have gotten appliances from them in the past and have been happy enough with their service. I did not purchase any extended warranty, LG offers 1 year on parts and labor (I talked with LG, this includes electronics), and 10 yrs. on motor. It's a little intimidating buying such big ticket items online- I had my husband at the computer with me, I triple checked my cart to make sure I had the right washer and gas dryer! Thanks. Barbara...See MoreX post with appliances: Whirlpool Customer Service
Comments (8)From Wikipedia 2006 Acquired the Maytag, including the Maytag, Jenn-Air, Amana, Jade, Magic Chef, Admiral, Hoover, and Dixie-Narco brands, after Justice Department approved the merger. Surpassed $18 billion in annual revenues. 2007 Sold Hoover to Techtronic Industries, TTI Floorcare.[4] and Jade Appliances to Middleby Corporation. Also closed plants in Newton, Iowa; Searcy, Arkansas; and Herrin, Illinois. This resulted in the sudden loss of 4500 jobs in the affected communities. Surpassed $19 billion in annual revenues. 2008 Location closings in La Vergne, Tenn; Reynosa, Mexico; and Oxford, Miss. Later the announcement of Dishwasher plant in Jackson, TN to close in August 2009 2009 Whirlpool acquired WC Woods from Bankruptcy [5] and to keep Ottawa, OH plant open; Whirlpool to close Evansville plant;[6] Whirlpool has received $19.3 million in U.S. Department of Energy funding as part of its Smart Grid Investment Grant program [7] 2012 Whirlpool closes Fort Smith, Arkansas plant in June 2012 after moving production out of the plant to Mexico for several years prior to the closing. In 2006 the plant employed 4,600. 15,000 lost jobs since the merger, but the billions in revenue keep going up, while the customer service goes steadily downward....See MoreSamsung appliance customer service
Comments (2)Too bad she didn't go after Sears, making their execs wake up might save the company.......See Morejakvis
10 years agoxedos
10 years agollaatt22
10 years agojwwbrennan
10 years agoLeslie
3 years agoLisa C
2 years agoFabiola Villamizar
last yearErin Roche
9 months ago
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