I wish posters would please just answer the original posters question. We do not need debates or lectures here. This post is an appeal not a flame. I am not a dealer but I did have a wonderful service experience with a local service company that had an ad in the yellow pages. The owner was the service man and he had worked with a local high end appliance store and had experience with most of those products. Gave us wonderful advice about our appliences even though none were bought from him or his former employer. I chose him because he was local and independent. It was just a blessing that he was so knowledgeable.