Ouch. It's hard to tell scale, but that doesn't look right.

Unfortunately, I'm pretty sure it's going to look like a bad seam to everybody. Is that a large uneven area that has just been filled with epoxy?

Looks like they tried to fill in a bad cut....hope you haven't paid them yet!

I should have put a penny next to it! Also, the picture keeps posting upside down, so the edge is actually at the top. It seems as thought the right slab chipped, and they filled it with epoxy. Not smoothly. I contacted the company and they will send someone out. It's nice to know that something does seem off, in case they say different. Everything else is beautiful, so I don't want them to disrupt anything if they fix it. Sadly, we have paid them, I didn't know it was an option not to!

Ideally one would hold out final payment until any issues have been resolved, but it's not uncommon for people to discover problems after the installer has left. It can be difficult to thoroughly inspect work when someone is looking over your shoulder and waiting to get a check. Have you sent a picture to the fabricator? It does appear that the slab chipped and they just went ahead and installed it as is. I don't know why these problems always present on a Friday afternoon so that you can stress about it all weekend! How wide is that crack at the very front?

That seam doesn't meet Silestone's manufacturer installation specifications or the MIA standards. Don't make me look 'em up, please. That's a do-over. Do not pay.

I did send a picture. I just measured, and it's 1/4 inch. It probably looks worse in the picture, as its in direct sunlight. At night you can hardly notice it, unless you touch it/ look close. Joseph, do you know how I can find those specifications/ standards to arm myself with?

I can't find the Silestone specs, but they'd flip if they saw that. Here's the MIA link, page 5: http://www.marble-institute.com/pdfs/homeownersconsumer_countertop.pdfhttp://www.marble-institute.com/pdfs/homeownersconsumer_countertop.pdf

I hate to say it, but Silestone isn't as fussy as they should be when it comes to qualifying fabricators. I did a consultation on a Silestone job that was horrendous and they pretty much shrugged their shoulders. DuPont lost half their fabricators when they tightened up Corian fabricators, but their warranty claims dropped 80%. Silestone, take note.

I am irritated whenever anyone is unhappy with their tops, regardless of type or manufacturer. This is my industry. When you do crap work, you're taking food off my table.

http://www.countertopiq.com/ContentLibrary/ViewNewsArticle/tabid/464/ArticleId/2745/Dear-Jane.aspx

Here is the seam on my quartz, taken with professional lighting and camera. Same type of quartz as yours with no large pieces of stone. The seam is the width of a hair.

Wow! Although I am annoyed, after reading that I am almost grateful! It's too bad you aren't over here in Wisconsin...you seem to really care and understand that people put a lot of time and money into fixing up their little piece of paradise, so quality matters. I am just kind of annoyed because my countertops don't seem to be that hard of a job....14.5 linear feet between two walls with a sink and faucet cutout. Not too much to go wrong. I feel like the boys knew they did something because I heard them have an "Oh sh*t" moment. I wasn't in the kitchen, as I was with my one year old, so I don't know, and at the time I just didn't really think much of it. Hopefully it can get rectified!

Whoa! Ok...that is a nice seam. That is what I want may_flowers!

I am a fabricator.

That seam is a mistake by the fab shop that should never have been installed. Properly done a seam in a homogeneous quartz like yours should be nearly invisible. If they won't redo it promptly you might consider either a letter from an attorney (which will probably cost you a couple of hundred dollars) or file a claim in small claims court. (the small claims approach depends on your stat if its worth the trouble.) Often a threatening letter from an attorney is all it takes to get someone to do what they know they should.