wizard, I just wanted to say I have a 6 year old Dell, and though I can no longer extend the warranty (could only get it for 5 years), the last 2 years I had what was called Gold Support. I'm not sure if I paid extra for that over wwhat it would have normally cost for years 4 and 5, but with the Gold Support, my repair call was to be answered in 5 minutes....and it always was. Additionally, other than the initial repair call to tech support which was overseas (India I think) all the later calls were to US tech folks. LMK if you ever want me to check for a US repair # for you. My one and only call to India was a disaster and drove me nuts. Additionally, since having the Gold Warranty for years 4 and 5, I am entitled to tech support for the life of the computer.

Thanks to all who responded. Had posted on the LandzDown forum for help in getting rid of the virus which had resulted in the Dell computer misdirecting links, as well as not being able to obtain Windows updates. Computer was locking up as I tried to follow the Landzdown helper's instructions. After several hours of fits and starts (and a nap!), have just posted what was requested and am now awaiting the news. Regardless of the outcome, I would still like to have the option to do a complete recovery -- just as I've always been able to do on my Compaq/HP computers. Azinoh and Genes -- I had tried those options without success, but maybe it's because of the computer brand -- don't know. Seems like it should work. Might on somebody else's computer! LOL Owbist -- Afraid your instructions were beyond my capabilites. Don't know of anyone who has another copy of Windows (but then, my friends know even less than I do...). Went to the Dell site, started choosing all of of those relevant things I'd need, and realized I wasn't sure about half of them. Was going to download them anyway and hope I'd chosen correctly, but when I tried to register and was asked for a mandatory account number (and something else I've forgotten), I chose nothing after all. Better leave that route for somebody who knows what they're doing. (Are you available?? Ha) Jane - Haven't used instant messaging in years and, frankly, didn't see that on Dell's site. If I were able to just type out and post the problem like on a regular forum, I'd be more comfortable. I may do what you suggest, though, if the virus problem gets healed. I need to know how to do a recovery! It's always been a great, though time-consuming, safety net when all else has failed. Much appreciation for all of you taking the time and thought to help.

From what I saw that printer has a poor history. And the error appears to indicate a color cartridge problem. some folks have replaced the color cartridge and resolved the error, for others it has not resolved the error, so I could not recommend buying a cartridge and saying that would take care of it based on my search results, I can say this when purchasing a printer I stay with companies in the printer business like, HP, Cannon, brother, because of the amount of printing I do per day I had to get away from cartridge type because of the expense, and have moved to a Brother Printer - Laser jet\drum type.

How is the printer connected USB or wifi ? Will it print a test page; 1 Open the Dell Printer Home by clicking or Start, All Programs, Dell Printers, then click Dell Printer Home. 2 In Dell Printer Home, make sure the correct printer model appears in the pulldown window at the top. 3 Click the Maintenance Tab and click Print Test Page.